This Banbury Shop was so welcoming , friendly, professional on entering the store. Jess and Ellie answered all my questions clearly, in order l purchased the correct merchandise. Their knowledge... See more
Company replied
Location
Switch locationUnit 1 Gateway, Banbury, OX16 3ER Banbury, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came in on Sunday to replace my walking boots. Umar was super helpful and really knowledgeable about the products. Listened to exactly what I was after & made some great suggestions at several price... See more
Company replied
Served by Silas. Very knowledgeable, very helpful and polite. Not something we see in young shop workers these days. Very pleasant experience
Company replied
Shaun was very attentive and genuine to all shoppers including ourselves. Sold is what we needed, assisted with trying, and even helped lug some things to the till. He seemed like a lovely genuine ch... See more
Company replied
Company details
About GO Outdoors - Banbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 1 Gateway, Banbury, OX16 3ER, Banbury, United Kingdom
4.9
Excellent
926 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positive online and Banbury experience
Despite there being no email to say my order was at the store for collection, the whole experience was very good. Easy to order online, goods were at the store on the day promised. The lady on the other end of the phone at customer service couldn't have been any more helpful and thorough, even calling the collection store to confirm everything was there. The staff in the Banbury store are always excellent and the collection experience was no different. They were aware of the collection, my name and everything was ready for me and checked through to make sure it was correct. All in all great staff, who all seemed pretty happy at work and gave excellent service with a friendly smile.
May 18, 2026
Reply from GO Outdoors - Banbury
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great staff
Spoke to Shaun for tent advise he was knowledgeable and very friendly, a credit to Go Outdoors we did buy a tent thanks to his help.
May 24, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tom from the Banbury Store was really…
Tom from the Banbury Store was really helpful when we bought our new camping stove. Nothing was too much trouble. He was very informative and genuinely seemed happy to help.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great service Excellent value
Great service by the team Excellent value for money with savings made by having GO membership. I’ve save my subscription fee many times over.
May 13, 2026
Reply from GO Outdoors - Banbury
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great experience
Great experience. As soon as we got in the shop we were approached by one member of the team which gave us advise and share very good informations which help us to decide what was the best product for us to buy. Shaun is very experience and have a lot of knowledge of the products. Very impress with his service. Very good shop as you can find a big variety of products
May 16, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Very helpful
Shaun was very helpful and was immediately making sure we knew what we were looking for. He helped us get the best deals and items for my upcoming DoFE. Would recommend!!
May 16, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
It says on my receipt I've saved 20%…
It says on my receipt I've saved 20% off RRP, product is £60.99, members price in store £56...8.2% saving off RRP
£5 more expensive than Amazon, which is what I just paid to buy a members card. Do I feel conned? Yes. Pretty sure it's illegal too.
edit: turns out Go Outdoors pay Trustpilot to remove negative reviews
May 13, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Thank you for review.
We have contacted you via Trust Pilot for more information so that this can be looked into further.
We look forward to hearing from you.
Kind regards
Go Outdoors Customer Care Team
Shaun was amazing
Shaun was amazing - very knowledgeable and helpful- highly recommend this shop in Banbury - counter staff ( sorry didn’t get name ) also very helpful
May 11, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
It’s the staff that are so helpful here…
It’s the staff that are so helpful here and knowledgeable about their products. Rosie was the same staff member who helped me buy boots & trainers before- so consistency is also good because you know you’ll be getting good advice.
May 5, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We went into the shop having no clue…
We went into the shop having no clue which rucksack and other accessories we should purchase for our daughters’ Duke of Edinburgh trip. Shaun was absolutely amazing lots of attention to detail didn’t push the most expensive product but was very informative we came away with a completed list of products purchased and very grateful for his help and advice an invaluable member of staff that should be rewarded for all his efforts
April 18, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
I usually abhor going shopping but…
I usually abhor going shopping but Shaun was very patient and persistent in trying to find something that would suit me and his humor made it quite enjoyable. I appreciate the trouble you went to mate
April 24, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Amazing experience at the Banbury…
Amazing experience at the Banbury store, every single member of staff we spoke to went over and above to help a woeful situation leading up to DofE trek and being let down on an order. Shaun particularly - thank you!
May 7, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Appreciate the help and the laughs
Appreciate the help and the laughs! Our ankles are in safe hands now 🤝🏻
May 6, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Olivia… Absolute legend
Olivia… Absolute legend, helped me and my two special boys 🤙🏼🤙🏼
May 6, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Shaun was extremely helpful today…
Shaun was extremely helpful today nothing was too much trouble for him!
May 2, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Banbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful Rosie !
Rosie was super helpful in helping me choose new walking trousers and shirts. She was very attentive. It was really wonderful to have her help in answering all our questions . She even went on line to check some technical issues. An excellent shop assistant. You should be proud of her.
On a previous occasion when buying a rucksack, I had a similar extremely good experience with another young assistant.
April 30, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Shaun the person who helped me was very…
Shaun the person who helped me was very helpful and nice and was very informative and understanding about my SEND and didn’t judge me at all . Shaun took an interest in me
April 25, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Shaun at the Banbury branch
Shaun at the Banbury branch was very helpful and knowledgeable about the walking shoes that we had gone in to purchase.
Very good service.
April 22, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Jess was very knowledgeable and helpful
Jess was very knowledgeable and helpful
April 21, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.