The staff member, Kevin helped us organise our kit for the D of E and the Ten Tors Chellenge. He was really helpful and informative. Knowledgeable about the products and didn’t rush us while we made o... See more
Company replied
Location
Switch locationRose Lane, EX32 Barnstaple, England, GB
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Staff member had a sort of switchblade or pocket knife that they pulled from their pocket and was playing with on the shop floor (cannot remember the date of this event) and multiple staff members on... See more
Company replied
We have been into the Barnstaple store a few times recently and bought a lot of new gear for our family. Staff have been very helpful and friendly. We were served by Felicity who was lovely. Just to a... See more
Company replied
Gabriel was very helpful when I was in GO Outdoors in Barnstaple yesterday to buy some new walking shoes. Good selection of high quality walking shoes to choose from too. Many thanks!
Company replied
Company details
About GO Outdoors - Barnstaple
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Rose Lane, EX32, Barnstaple, England, United Kingdom
4.9
Excellent
332 reviews
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Lovely helpful staff
Kevin was very helpful and knowledgeable with his job. He made a great impression on us and was lovely and chatty. The staff are always lovely in here. We got what we needed and the prices are well worth becoming a member for.
April 22, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Kev is the best salesman in banstaple
Kev is the best salesman in banstaple
April 22, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Served by Felicity
Served by Felicity, who was so helpful. Felicity had such good customer skills and reminded me if I had a bluelight card which I forgot. Felicity was friendly and helpful, I would have no hesitation in recommending gooutdoors Barstable.
April 18, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff, knew exactly what I needed. Will definitely highly recommend
December 30, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great overall experience
Great customer service, and excellent range of stock.
October 13, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Served by Ben who was very…
Served by Ben who was very knowledgeable and helpful. Lots of choices. Pleased I supported Go Outdoors
April 12, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks so much for the 4 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Gabriel was so patient and helpful in…
Gabriel was so patient and helpful in the shoe department. He has product knowledge and goes out of his way to help.
April 11, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service
I was served by a charming girl called Felicity. She was knowledgable and very friendly.
Great service !
April 11, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very helpful staff
Jeremy was extremely helpful with our purchasing highly recommended
April 3, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service in the shoe department
We were served in the shoe department by Jeremy who advised us very professionally on the best walking shoes to meet our needs. Both my wife and I are very satisfied with our Meindl shoes.
April 8, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Shopfloor Customer service was…
Shopfloor Customer service was excellent.
April 3, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great customer service and stock
Made our first trip to Go Outdoors today and was really impressed by the amount of stock they had and helpfulness of staff. Jeremy helped me find the size of boots I was looking for and was the right amount of helpful and attentive without being pushy which I really appreciated. He happily took the boots to the till for me and advised me on cleaning and proofing as I hadn't had a pair of suede boots before. At the till we were served by a very lovely and chatty girl (Felicity I think) who was really helpful and pleasant despite me having awkward gift cards and an ever mounting queue due to them not working. Having worked in retail myself both Jeremy and Felicity were an asset to the go outdoors team!
April 3, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lovely customer service
Jeremy helped us with trying on walking boots. He was very helpful, friendly and professional! Thank you
April 3, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great deals
March 24, 2026
Reply from GO Outdoors - Barnstaple
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Had a great experience
Had a great experience, I was able to get everything I needed and Simona who helped me was brilliant.
March 18, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great service and helpful staff.
Great service and helpful staff.
This store is smaller the the plymouth one but surprisingly crammed with a good range of goods well worth a visit.
March 26, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Lovely
Apparently it happens a lot, Came in for some socks and left with a £200 basket and still wanting more !
I was served by Felicity on the till and she was remarkable! Seriously, I’ve been working in retail management for years and she was exactly the example of a respectful, charming and funny customer service worker.
The range of clothes was exceptional, and I will be back for more
March 14, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
An excellent visit to the Barnstaple store...
I visited the Barnstaple store last Sunday 15th March and was served by Kacey.
She was so professional, polite and helpful. I asked her for more than 6 or 7 size 5s in hiking shoes and she was polite all the time, helpful and knowledgeable.
She went over and above to help me. A delivery had just arrived at the store and she went through the delivery to find what I wanted. She was excellent.
March 15, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Trail running shoes
Went to Go Outdoors looking for some trail running Shoes for an upcoming trip. Had a lad called Leo who was very helpful and had him fetching a few different pairs before settling on one that was right. No grumbles from him ( which I had in the Exeter store the the other day ).
Overall, good service and a good selection of shoes/boots. The ramp is particularly handy to test them on especially for feeling the bottom of the soles over rough terrain/rocks.
It's a good store generally and staff always seem happy to help.
March 14, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
Jeremy was very patient and helpful (as were other staff) with in store today.
March 6, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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