The greatest customer service of all time. Had arrived in Barnstaple from Bristol with our tent, and realised I had completely forgotten the poles. Went to Go Outdoors Barnstaple and explained my situ... See more
Company replied
Location
Switch locationRose Lane, EX32 Barnstaple, England, GB
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Kacey helped me find a pair of walking boots. She talked me through the various brands and the product features. Kacey was attentive, polite, smiling and her product knowledge was excellent. She is a... See more
Company replied
Visited the go outdoors today for walking boots and was served by Leo and kacey. Both were very friendly and helpful. Leo was dealing with another customer at the time when approached for help. But... See more
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I had tried to buy sandals in my local Millets shop, where I was advised as they hadn't the ones I wanted, but Go Outdoors did. There was someone on the door who was welcoming. Then i was assisted... See more
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Company details
About GO Outdoors - Barnstaple
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Rose Lane, EX32, Barnstaple, England, United Kingdom
4.9
Excellent
281 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Man with a top knot is pretty epic and…
Man with a top knot is pretty epic and very helpful.
January 5, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Walking shoes
The assistant,Ben, was very helpful in my search for new walking shoes. There was a large selection in the store.
December 30, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Very friendly staff
Very friendly staff, Gabriel was especially helful
December 27, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Kevin
The staff member, Kevin,was very knowledgeable about the coat that I require. He looked up the item on the phone to review on the internet site. Walked us over to the men's coat section and found said coat. Very positive experience. Will now return to the store to purchase other items as we have received first class service.
Many thanks Kevin.
December 22, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff member Kevin was superb today
Staff member Kevin was superb today - expert advice and very keen to help us find products and answer any questions. Great experience and would defo shop here again.
December 20, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Barnstaple
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
The staff member by the name of Kevin…
The staff member by the name of Kevin was very helpful.
He provided excellent
service and good communication.
Would happily shop there again
December 17, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
We were helped to buy the right boots…
We were helped to buy the right boots by Connor who really put himself out to serve us.
December 5, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Gabriel was very helpful while we were…
Gabriel was very helpful while we were choosing walking boots . He was very polite and nothing was too much trouble .
November 29, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
BEN You're a star…
Ben was amazing,he took the time to search out the boots my son wanted and didn't just brush us off when they weren't on the right shelf,he offered an alternative and went looking again, he finally found them and made my sons day when he handed them over. Thank you so much Ben .You're a credit to the store.
November 29, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Yeh it was awesome the new barnstable…
Yeh it was awesome the new barnstable go outdoors has good vairity of equipment and clothes and staff are very friendly we got helped out by Kev
November 28, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Everything was well laid out…
Everything instore was well laid out and easy to find. Staff were attentive and helpful. Paying was quick and easy. Everyone was happy to be there which was better than some other stores where it's hard to find a staff member. I'll definitely be back..
November 23, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent service
Excellent service, Kevin was very knowledgeable and helpful. I got what I came for easily and comfortably.
November 22, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Stock seemed erratically distributed
Stock seemed erratically distributed, with the stock on a rail not actually related to the price label displayed.
However, Elliott (from the Millets shop) helped us and with his expert knowledge and advice we were able to choose what we were after.
November 21, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
A great experience yesterday at…
A great experience yesterday at Barnstaple’s new go outdoors store. We went in to buy some walking boots and were served by Ben. He was so helpful and made sure we had all the information we needed to purchase the boots I needed. Nothing was too much trouble for him and he was very knowledgeable about the different options. Thank you and we will definitely be back for some outdoor gear. The store was very laid out and had lots to look at.
November 17, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good service and choice of products
Wide choice of products which enabled us to get everything we needed. Ben served us today. Gave us space and time for us to try on boots and discuss but was close at hand so he could help us further and give advice.
November 15, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Perfect shopping experience
What a lovely difference compared to a large sports store I had just visited to help my mum find a pair of walking boots. In G Outdoors in Barnstaple, Ben was so helpful, knowledgeable and attentive we quickly found the perfect pair of boots. Thank you Ben and Go Outdoors, we couldn’t have asked for better service
November 9, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great experience
Great experience, expertise. Ben helped with sizes. Recommended great additions to the purchase
November 10, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great store
Assisted by Ben in the quest for new walking boots, he was patient and knowledgeable. This is a great store and a real boost to Barnstaple
November 3, 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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