GO Outdoors - Basingstoke Reviews 

Their staff are polite and very helpful I visited the Basingstoke branch. The young lady who served me was very polite and friendly

Terry and Cullen in the bike store were extremely helpful both when we called up to ask for help and when we brought a newly self-assembled bike in that needed to be checked and reassembled. Brilliant, friendly service. A truly excellent store. Best customer care I have experienced in an outdoor store. Thank you!

Today we were served by Nuriye, who was polite engaging and knowledgeable about products. She helped us select coats and made some excellent suggestions. It was refreshingly lovely to receive such nice service . Thank you

Lynda in footwear was extremely friendly, knowledgeable and helpful.

The young lad that served us couldn't do enough for us we travelled from.west sussex to bassingstoke to pick up 2 moon chairs he was very patent with temperamental voucher cards nothing was too much for him wedont know his name but clerk or assistant number is 030 thank you 😊 for delightful transaction were happy very happy with purchase I must say its worth the travel this go outdoors is huge makes horsham look like corner shop 😀 once again thank you 😊

Nuriye was so helpful today when I needed assistance looking for and choosing waterproof trousers. I will be back as need to buy other stuff as new to walking and will be looking for Nuriye's advice and assistance.

Live in Footwear was really helpful in helping us try different shoes until we found the right ones

Probably the best customer service I've ever experienced. Sarah in Footwear (usually on horses) was so knowledgable and so patient - I learned so much in an hour or so with her, and wasn't even the primary customer. My sister had gone in for some new walking shoes, but I took the opportunity to ask a lot of questions, too, and the next time I need similar, will be going to GoOutdoors to seek out Sarah.

Amber was super helpful - had to buy for trip to Norway and needed a fair bit of advice

Sophie assisted my son in finding suitable walking boots for Duke of Edinburgh. She was patient, very knowledgeable and provided us with a lot of options. She clearly knew the questions to ask to ensure my son was choosing the correct boot. She was super friendly and a breath of fresh air for a young person.

Sophie assisted me in buying some new boots today. Very knowledgeable, attentive, and had a very good way of engaging with customers in a busy store. She had a number of customers to manage, and she juggled us all while ensuring that our needs were met. Well done!

Excellent service today from Paul. He had a good knowledge of the products on offer and nothing was too much trouble. Very pleased with my purchase.

I received excellent service at Go Outdoors Basingstoke today. I had reserved a MTB the day before and went in to collect today. The bike was expertly set up by Terry and was ready to ride. I was served by Paul on the till and he dealt with getting a discount using a Go Outdoors card. Excellent. Very happy with the bike.

The staff at the Basingstoke shop was excellent.

Staff very positive and helpful however i found the online web ordering process hard to navigate and delivery updates on when it would be ready to pick up poor.

Excellent customer service today from staff member James G at the Basingstoke store.

Great store in Basingstoke. Came here today to buy a tent and enquire about other camping bits. Very knowledgeable James G helped us with all our enquiries. We’ll be definitely returning to this store.

Amazing shop with everything in stock that we needed for D of E. Only downside is that there was few staff around and so we weren't given any assistance which would have been really helpful.

Fantastic store had everything we wanted. James G helped us today buying a tent & sleeping bags. Also helped looking at other products we will return to get. He had excellent knowledge of products & gave great advice. He was so helpful & made the experience a great one.

I visited millets in Basingstoke a few weeks ago and met Liam who actually was working there to cover staff shortages on loan from go outdoors Farnborough. He was amazing but there was no stock for me to try on in Woking and advised that I go to go outdoors in Basingstoke, as it was one of the largest in the UK so I would find a great selection of boots and also helpful assistance. He was not wrong! I visited the Basingstoke Go outdoors today with the intention of not leaving until I found the right pair of boots for my charity trek in the Sahara in October. I picked up what I had read about online and quickly found Sarah, one of the shoe fitting advisors. I talked about the number of boots I had ordered online and was about to return all of them because they were not comfortable and she explained why which was very helpful. We talked about all the different brands and boots available and decided on Merrell because they are the style of boot and shoes that I like. Again sarah gave me invaluable advice about the soles, the style of grip and the ankle supports, I also tried on other boots too, considering all the advice that she was giving me and trying to work within the budget that I have. Having spent some time walking around the store with different socks that I took with me to try boots on, up and down the ramps etc I decided on a pair of boots. Sarah was amazing. There wasn’t anything she couldn’t seem to answer. She listened to my needs. Didn’t try to massively upgrade or try to encourage an increase in my budget, which I do find happening in other stores and gave me honest opinions of the decisions that I was making. These staff are invaluable to businesses such as go outdoors and I cannot highly recommend her enough….make a point so seek her out if you need helo with trainers,
Shows or boots and live drivable distance to Basingstoke..