GO Outdoors - Bedford Reviews 

2,240
TrustScore 5 out of 5

4.8

Norse Road, MK41 0QN Bedford, GB


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Rated 5 out of 5 stars

Shopping for hiking boots, and I have v wide feet so it's no easy task. Kate and Ziggy were very helpful and knowledgeable about the boots most suited to me. A pair I hadn't even considered were rec... See more

Company replied

Rated 5 out of 5 stars

I was looking for an LC pop up day shelter, initially went to my local store that indicated that it had two in stock. Unfortunately this was not correct, so I contacted the Bedford store and spoke wi... See more

Company replied

Rated 3 out of 5 stars

I placed the 'click and collect' order for 3 items, received no confirmation of it being ready. after 2 weeks i went to the store to ask and was told it had been collected which was not true. they... See more

Company replied

Rated 5 out of 5 stars

Truly a remarkable experience of customer service, could not have been more helpful. We could not find what we were looking for, not only did the assistant show us exactly where the item was but also,... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Bedford

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,240)

35,367 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service and support from…

Great customer service and support from Brittney, Ziggy and Jan… got everything I needed, and they ensured I had an awesome discount!!!

Thank so much !

July 27, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff at this Go Outdoors

Great experience shopping for Alpine gear. Brittney was more than helpful and went above and beyond to truly help not “just do enough”. Also the lady at checkout Danielle was great help and very friendly too everyone

July 27, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Calibre Rail 29 Bike

Visited Bedford branch before purchasing. Staff very helpful.

July 20, 2026
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Pleasantly surprised to find that the…

Pleasantly surprised to find that the quality of goods sold at GoOutdoors is matched by the customer service. Excellent choice of specialist hiking gear. Whilst I was shopping for an upcoming trip, the beloved was amazed to find a great selection of stylish clothing. Staff were on hand to help and Danielle, who served us at the till, was pure sunshine. Helpful, polite and efficient.

July 26, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Merv helped me today in the Bedford…

Merv helped me today in the Bedford store whilst I was stocking up for a fishing trip. He knew where everything was and was so friendly.
Thank you!

July 26, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Top class store and staff

We travelled from Ireland to the UK for Silverstone. After our first day at the track, we realised binoculars were a must. When we got back to our accommodation in Bedford, we looked for places near by that might sell binoculars and Goolge brought us to GO Outdoors. As soon as we crossed the front door, we were blown away. This place caters to all Outdoors activities and what was even better was seeing equipment set up so you could fully appreciate the size. The tents and tent boxes were amazing. We were able to pick up binoculars. There were one of each type out of their box on the shelf so we could try them out. I also picked up a lovely Stanley water bottle for my water bottle addict teenage daughter 🤣 we were looked after by Faith at the checkout. Faith mentioned she had purchased the same binoculars recently so assured us they were very good. She was incredibly friendly and helpful. The store and the staff were just top class. If we are ever back we will definitely make another visit.

July 4, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great visit at Bedford Go Outdoor

Had a great visit at Bedford Go Outdoor! Both Molly and Sammy were kind and helpful while helping me pick out climbing and camping gear, especially the sleeping bag that fits perfectly. On the tills, Christian was very helpful and had a friendly chat about climbing. Overall great service

July 24, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Britney was great

Britney served me today. She was helpful patient and friendly. Great customer service

July 24, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brittney was amazing

Brittney was amazing! She was so incredibly helpful and chatty with my mum and I whilst shopping for walking boots.

She was also very helpful when I was collecting an order. Made our experience excellent! Thank you Brittney!

July 24, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I bought a pair of hiking boots today

I bought a pair of hiking boots today . Brittany was an excellent member of staff, very helpful and knowledgeable of the products.

July 24, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff are always friendly and courteous…

Staff are always friendly and courteous
Britney was great on our visit today always helpful and Liz on the Tills was great as well.
Great service
staff always ask if they can help

July 22, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful found what I was looking…

Really helpful found what I was looking for and great customer service

July 22, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent store with very helpful staff

We just drove over from the Cambridge branch as they didn’t have what we wanted but glad we did. I phoned before I went to make sure they had the item and spoke to Faith who was really helpful and efficient with my enquiry. On arrival at the store the first staff member we saw was Faith. She guided us to where she had put the item aside for us, she couldn’t have been more polite and helpful. A great shopping experience.

July 20, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jakub at Bedford GoOutdoors

Jakub at Bedford GoOutdoors served us so well bringing outfits of the requested size and searching to get them for us. Many thanks to him for the help.

July 18, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We visited the Bedford store to buy…

We visited the Bedford store to buy hiking boots and T shirts for our Son and we were delighted by the service and knowledge of Brittney and Tyrell.
They made our experience a very positive one.

July 17, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had a fault with some walking boots i…

Had a fault with some walking boots i bought in March and so returned them. No issues, I was given replacements straight away. Excellent and friendly service. Many thanks to Jan on the tills who was especially helpful.

July 19, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great friendly staff

Great friendly staff, very welcoming and had a good laugh.

Thanks to Callum, Faith, Jan and Christian.

July 17, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Best staff ever

I had a great experience shopping here. While I attempted to look for a pair of shorts, It might have been a bit of a man look. Which is where Alana came in clutch and was very helpful in helping me find what I was looking for. Then liz was an absolute gem while sorting payment. Great fun. Great service. 10/10. I’ll be back.

July 17, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Great staff member worth a mention

We travelled to Bedford store to get some spares for our Cadac. We checked stock before leaving and when we arrived, one of the items were nowhere to be seen. An empty pegboard holder greeted us. But we picked up the other item and then decided to get some gas and went to the checkout.

This is where our visit really picked up. Helena was on the till and greeted us with a smile. Her can do attitude answered my question and she then checked the C&CC card for a bit of extra discount. She has been taught well because she actually checked the validity of the card.

I mean, she even gave a rye smile at one of my "grandad phrases"! As young as she is, she has a good attitude to customers and we hope she gets the recognition she deserves.

July 15, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Just what I was looking for thanks

Just what I was looking for thanks

July 8, 2026
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

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