GO Outdoors - Bedford Reviews 

2,239
TrustScore 5 out of 5

4.8

Norse Road, MK41 0QN Bedford, GB


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Rated 3 out of 5 stars

I placed the 'click and collect' order for 3 items, received no confirmation of it being ready. after 2 weeks i went to the store to ask and was told it had been collected which was not true. they... See more

Company replied

Rated 5 out of 5 stars

Shopping for hiking boots, and I have v wide feet so it's no easy task. Kate and Ziggy were very helpful and knowledgeable about the boots most suited to me. A pair I hadn't even considered were rec... See more

Company replied

Rated 5 out of 5 stars

I was looking for an LC pop up day shelter, initially went to my local store that indicated that it had two in stock. Unfortunately this was not correct, so I contacted the Bedford store and spoke wi... See more

Company replied

Rated 5 out of 5 stars

Truly a remarkable experience of customer service, could not have been more helpful. We could not find what we were looking for, not only did the assistant show us exactly where the item was but also,... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Bedford

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

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4.8

All reviews

(2,239)

35,238 reviews in the last 12 months

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Rated 5 out of 5 stars

Cannot thank the staff enough for their…

Cannot thank the staff enough for their help at the Bedford store yesterday. A big thank you to Kate especially who’s brilliant advice helped me to select the right sleeping bag for my forthcoming trip to the Himalayas. 10/10

July 9, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

I was looking for some camping chairs and there were only black in stock on the shop floor, but online it showed the another colour in stock. Spoke to Brittney who was really friendly and helpful and called for Jan to check the wearhouse, which he did and found the stock, which he brought out to me. Super grateful as they are for a birthday present. I was then served by Ben who was also friendly. Excellent service from everyone, highly recommend Go Outdoors Bedford.

July 4, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I asked the lady Liz if I buy a chair…

I asked the lady Liz if I buy a chair and get one half price.Can I get a further discount because I’m a member of different camping and caravan club .Liz explained that because of the offers you can’t .
I’m was happy that she explained it very well in detail.

July 3, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop and service

Great shop, staff well informed. There is a limit of 2 hours parking, but you can extend this in store via their Qcode notices.
We didn't see the car park limit and got a penalty notice of £60 which we paid as the deadline before it rose was about to run out. We went to the store to say it wasn't obvious, and the cashier and particuarly Jay Juttla were very helpful, calming a potentially difficult situation and responding very quickly (same day) to us sending the fine notice and receipt, by saying the car park operator had agreed to return the fine given the evidence of shopping there. Jay really was outstanding, balanced and calm, and got on with it. Thanks Jay!

June 23, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant service and very knowledgeable

Brilliant service and very knowledgeable

June 26, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We went in to purchase a tent

We went in to purchase a tent, every staff member we encounter was polite helpful and friendly

June 18, 2026
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ordered online quick an easy pickup…

Ordered online quick an easy pickup staff really helpful

June 6, 2026
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Found what i was looking for

Found what i was looking for, great! 2 friendly staff helped at the till and renewing my go-outdoors card only took a minute. A member of staff recognised me from a previous place of work and took the time for a quick chat. That was a nice end to the visit.

June 17, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Could not give 5 stars because of the…

Could not give 5 stars because of the ladie's attitude on the checkout, she is very abrupt and rude giving the impression she dislikes dealing with people and does not like doing till work, very unimpressed as we used this branch for everything needed for camping ( we stopped camping for the last 4 years or so but now camping again)
Her name is not on the reciept but her assistant number is 012

June 23, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from Tyrell

June 3, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were friendly and attentive…

Staff were friendly and attentive without being a nuisance. Everything we needed was in stock and the membership discount scheme saves lots of money.

May 5, 2026
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great help from Tyrell

Great help from Tyrell, looked in the sale areas and the stockroom for me to find my trainers. Also checked stock online for another pair which I ordered. Thanks so much!

June 14, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Was very helpful with returning item because of an issue

June 7, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Danielle was amazing and very…

Danielle was amazing and very informative

June 6, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Molly and Liz in the Bedford Go…

Molly and Liz in the Bedford Go Outdoors were extremely helpful and for somebody who doesn’t camp much, made my experience quick and easy. Friendly service with a smile makes such a difference. Thank you. Jamie & Zoe

June 5, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lucy

I'm happy with the step and the student discount I got from the company. Lucy who served us was very polite, and answered all our questions with ease. Great customer service! Would recommend to friends and family.

June 2, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic experience today with Tyrell

Fantastic experience today with Tyrell, I was looking for hiking and walking shoes and he nicely explained about different brands, helped to try multiple options. Cheers for that, I will be visiting Bedford store more in coming weeks.

May 30, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

This was my first time shopping at GO…

This was my first time shopping at GO Outdoors and the staff were helpful, friendly and made the visit a complete pleasure. And I left with a very comfortable pair of shoes and some hiking pants. Totally recommend!

May 27, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nice young man

Ethan is a very helpful and friendly young man. Helped me when shopping for my 907 gas and had a lovely chat. I will look out for him when I come to look for my tent. He also did well to stay smiling in this heat!

May 27, 2026
Unprompted review
GO Outdoors - Bedford logo

Reply from GO Outdoors - Bedford

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

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