Shopping for hiking boots, and I have v wide feet so it's no easy task. Kate and Ziggy were very helpful and knowledgeable about the boots most suited to me. A pair I hadn't even considered were rec... See more
Company replied
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See what reviewers are saying
I was looking for an LC pop up day shelter, initially went to my local store that indicated that it had two in stock. Unfortunately this was not correct, so I contacted the Bedford store and spoke wi... See more
Company replied
I placed the 'click and collect' order for 3 items, received no confirmation of it being ready. after 2 weeks i went to the store to ask and was told it had been collected which was not true. they... See more
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Truly a remarkable experience of customer service, could not have been more helpful. We could not find what we were looking for, not only did the assistant show us exactly where the item was but also,... See more
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Company details
About GO Outdoors - Bedford
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Norse Road, MK41 0QN, Bedford, United Kingdom
- 01234 861777
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from GO Outdoors - Bedford
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Visited Go Outdoors in Bedford
Visited Go Outdoors in Bedford - found a really helpful staff member - Merv - who talked me through the different options, guiding me through what I was looking for without any sort of hard sell - knew his stuff and was happy to share
March 23, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Tyrell & Callum walking boots expertise
Tyrell & Callum offered really helpful friendly expert advice when I was buying walking boots, poles and socks for a long hike planned for early June.
March 23, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Callum Kaler was so helpful!
Callum Kaler was so helpful and knowledgable and his team very professional. Made shopping for my daughters DofE stress free! Will definitely go back here again!
March 20, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Good service from Jan and Christian.
March 20, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I paid for my order for collection
I paid for my order for collection, never heard anything even after chasing where it is. Still no refund or collection notice
March 4, 2026
Reply from GO Outdoors - Bedford
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Served by Merv today
Served by Merv today. Always gives great advice and has fantastic product knowledge on anything fishing.
His advice has helped me catch fish for sure.
He is a credit to the Bedford store.
March 9, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bedford
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Love go outdoors
Love go outdoors variety colours quality savings click and collect
February 27, 2026
Reply from GO Outdoors - Bedford
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Tyrell was very helpful 👍🏾
March 2, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Tyrell and Ryan were super helpful…
Tyrell and Ryan were super helpful today. My son is doing bronze DofE so we needed walking boots, backpack and lots of other paraphernalia. They directed us to the best options and took the time to make sure we were happy with our purchases.
March 1, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
New walking shoes
Tyrell was really helpful and knowledgeable when I enquired about new walking shoes. He also offered arch support insoles that I could try on with the shoes. He checked the website as well for different colours that weren’t available in store. Whilst I didn’t buy today would certainly return. Thanks Tyrell.
February 22, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Top man Tyrell
Tyrell was very helpful and informative about the shoes
Very patient and understanding about the shoes
Very knowledgeable and we were satisfied with the service
February 18, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
George was very helpful today I…
George was very helpful today I experienced great customer service from George he also helped me carry my item to the car.
February 17, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Liz was extremely helpful and…
Liz was extremely helpful and incredibly patient with my granddaughter who the clothing was purchased for. She was polite and made us feel special- many thanks we will be back again soon.
February 17, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Paramo walking jacket purchase
In helping me to make a decision on purchasing a waterproof walking jacket Brittney was extremely helpful. Her product knowledge aided my choice, and I am very happy with my purchase. She was also cheerful and friendly.
February 14, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent service by Ian who helped me…
Excellent service by Ian who helped me select the long list of items my grandsons needs for his upcoming skiing trip
February 8, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Just popped in to the Bedford store to…
Just popped in to the Bedford store to look at tents. Jay was super knowledgeable and helpful. He spent time with us talking through our requirements and the best options. We valued his input. We are very happy with our selection. Great prices for members too.
Sammy was also very pleasant to deal with on the till. All in all very good customer service, and a great range of products on offer.
February 12, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Went there for advice on a roof box
Went there for advice on a roof box, the store assistant Jay was excellent he let us put out our suitcase in our preferred box before purchase to make sure it fits, he suggested we remove it from the packaging so we could transport home. Then helped us put it in the car. What I nice chap!
February 12, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff were very helpful
Staff were very helpful, especially Tyrell who not only fetched the shoes but took the time to explain about fit sizes and waterproofing.
January 23, 2026
Unprompted review
Reply from GO Outdoors - Bedford
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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