Went in for some ladies walking shoes, had tried other well known shops but couldn’t find any suitable. We found some after trying several pairs on. Nothing was too much trouble for Alan, he was helpf... See more
Company replied
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See what reviewers are saying
The staff were friendly and welcoming who were working just inside the door. Good to see eye contact and acknowledgement when walking in door. Liaised with three staff who were able to provide me w... See more
Company replied
I’m sorry I don’t know the name of the chap who helped me (he was Chinese) but he was so lovely and super helpful! Knew his stuff, gave unbiased advice and didn't up-sell - quizzed me on what I woul... See more
Company replied
Visited the store to buy 2 very expensive waterproof coats. Jade & Kyro were very knowledgeable and helpful, even advising us the joining GoOutdoors could get us a discount. We saved quite a bit and... See more
Company replied
Company details
About GO Outdoors - Birmingham (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
35 Union Street, B2 4SR, Birmingham, United Kingdom
- 01212 271996
4.7
Excellent
236 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
My go outdoors card had expired which…
My go outdoors card had expired which wasn’t to my knowledge and the lovely lady said I could still have the members price as I wasn’t aware. She was brilliant. Thank you Leah (u)
December 5, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Alan attended me and he have lot of…
Alan attended me and he have lot of knowledge about all products.He is very humble and polite person.thnx
December 5, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reasonable prices and helpful staff
December 3, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I called into the store today to…
I called into the store today to exchange an item I’d purchased on line
Ed was helpful kind and very courteous
December 3, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent and Knowledgeable Service
the two store assistants were knowledgeable, helpful and full of enthusiasm for the store and products. I actually came in to only browse, but the initial sales assistant (I think his name was ed) was so good that i converted the browse into a purchase. I can't remember the name of the lady on the till, but she was also a really good ambassador for the store.
November 27, 2024
Reply from GO Outdoors - Birmingham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service from Jade on a busy day…
Great service from Jade on a busy day at the store. She gave me good advice on shoes and was super friendly.
November 27, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Kyro was very helpful and suggested…
Kyro was very helpful and suggested good stuff.
Really satisfied. Thanks.
December 1, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great deal and service from Ed
Great deal and service from Ed, he knows what he is talking about when it comes to Jackets.
November 30, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great store
We had an excellent experience at this go outdoors. Although it may look small it has an underground floor and the size does not matter because it is so efficient. When we were looking for walking boots Alan (the customer assistant) was helpful in finding the boots from the stores and kept us company whilst trying them on. Alan also gave us advice to on how to keep the boots nice (waterproofing and cleaning).
All in all it was a great and efficient store.
November 29, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Both Alan and Lamisha are excellent…
Both Alan and Lamisha are excellent store assistants. Both go the extra mile to give superb customer service.
October 31, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Staff helped me get the right item
Staff helped me get the right item! So if it's not on display, just ask!
Ed and Alan.
November 22, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Birmingham (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent service as always
Excellent service as always, all staff friendly and welcoming especially ed and Jade go above and beyond to help. Excellent customer service and are a credit to the business
November 27, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Hi, MS
Hi
Go Outdoors sell proper, original and strong outdoo clothes 👏, even the employees are very helpful and help with advice or opinions. Keep up a good work. Merry Christmas and have a wonderful new year (2025)
November 21, 2024
Reply from GO Outdoors - Birmingham (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff were very pleasant and just very…
Staff were very pleasant and just very helpful
November 25, 2024
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Helpful
A pretty efficient service. I got my questions answered and then purchased what I had been searching for across various stores. Leah was helpful and pleasant to talk to. Thanks!
November 25, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Thanks Chloe
Left to browse happily, very helpful Chloe was very happy to help & very professional. Found the boots I liked & they fit great & they're waterproof, very comfortable too. Thank you very much
November 23, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Chloe was very helpful
Chloe was very helpful , very happy service with a smile
November 23, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Friendly helpful staff willing to check…
Friendly helpful staff willing to check stock for the right coat
Clean tidy store with good range of clothing.
Enjoyable experience
November 22, 2024
Reply from GO Outdoors - Birmingham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
We had a great time at go outdoors
We had a great time at go outdoors. Lamisha helped us during our shopping and also very kind to our kids.thank you
November 21, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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