Given the comparable size of this store (Caernarfon Express) to its closest neighbours at Bangor and Llandudno, we were pleasantly surprised by how helpful the staff were. Dewi was great, he offered... See more
Company replied
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I recently went into our local go outdoors and was totally ignored by the staff. Infact the man who was in there, not sure if he is manager, but I was looking at foot ware and he walked between me and... See more
Company replied
I have always found the staff at Go Outdoors Dinas, Caernarfon to be efficient, friendly and not too pushy ...which I like. The store is always neat and tidy with the clothing rails organised which ma... See more
Absolutely fantastic service! Needed help and advice in regards to walking boots, the gentleman had plenty of knowledge and was so lovely. The store itself was so tidy, organized and clean, I'd defin... See more
Company replied
Company details
About GO Outdoors - Caernarfon (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Dinas Garage, Dinas, LL54 7YN, Caernarfon, United Kingdom
- 01286 800125
4.8
Excellent
211 reviews
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Staff very helpful great shop only 500…
Staff very helpful great shop only 500 meters from where we live.
Fantastic range of clothes and camping equipment
January 29, 2026
Reply from GO Outdoors - Caernarfon (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very informative and helpful staff
Very informative and helpful staff. Friendly but not pushy. Took the time to talk through the different options.
October 24, 2025
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Good range of stock, accessable
Good range of stock, helpful staff. Ease of parking.
September 30, 2025
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Rubbish selection.
Got an email to say waterproof coats for £15 were available. So made a special journey to go and have a look, only to find not all colours advertised, and none in my size of what you did have. I asked the assistant and she said there were boxes in the back, unpacked, but as they were having an aufit, they couldn't open them.
September 23, 2025
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Went in to buy a sleeping bag…
Went in to buy a sleeping bag…. Received no help or advice (was just shadowed as a suspected shop lifter is how I felt)
July 16, 2025
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Good quality rucksack
Good quality rucksack, brilliant discount for members together with friendly staff to assist.
May 11, 2025
Reply from GO Outdoors - Caernarfon (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Orded in shop and picked up few days…
Orded in shop and picked up few days later no problem
May 6, 2025
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I like to browse but to be totally ignored for 10 to 15mins!!
I recently went into our local go outdoors and was totally ignored by the staff. Infact the man who was in there, not sure if he is manager, but I was looking at foot ware and he walked between me and the display, didn't say 'excuse me' or anything. Rude or what. The lady who was putting out footwear eventually asked if I needed any help.
April 29, 2025
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Love popping in to this little store
Love popping in to this little store. Staff are always helpful and friendly, particularly Helen who helped find a suitable down jacket.
February 27, 2025
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Yourpleasant experience
Your salesman, Cameron was very helpfull, courteous , efficient and very pleasant to deal with! An asset to your shop.
February 26, 2025
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Shopping day
Popped into the Dinas Go-Outdoor shop to purchase a hat. Shop Assistant Helen helped with the products, and even gave our dog a doggie biscuit. Great service
Great service
February 25, 2025
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great store with friendly staff. Visited the Dinas store this…
Visited the Dinas store this morning.Plenty of choice in every price range.Assistant Helen was extremely pleasant and very helpful with advice regarding our purchases.
February 13, 2025
Unprompted review
Great service,and a smile from Helen on…
Great service,and a smile from Helen on the 12th Feb 2025
February 11, 2025
Unprompted review
The staff were very helpful
The staff were very helpful , advised me on products .
February 7, 2025
Unprompted review
Helen dealt with my request in a…
Helen dealt with my request in a professional and courteous manner always with a smile and pleasant attitude. I’m also very satisfied with my purchase.
February 11, 2025
Unprompted review
Friendly and helpful staff.
Friendly and helpful staff.
Well laid out and stocked store.
February 8, 2025
Unprompted review
Go Outdoors Express Caernarfon
So was having a mooch around Go Outdoors in Caernarfon near when I live .
Saw a brilliant top in their great deals. Tried it on perfect. Being a cheeky s*d I asked Mat if they price matched , no worries at all.
Mat did the price match and also gave me my discount on top .
So chuffed .
Gotta say very helpful staff, always seem happy to be there , which , is a difference to some miserable faces you see behind shop counters .
Great staff ( thanks Mat ) , great products and great prices.
Anything “ outdoorsey” Go Outdoors ( especially) the Caernarfon shop.
Thanks guys
February 8, 2025
Unprompted review
Great shop
I popped into go outdoors in caernarfon today, to enquire about different raincoats, a very helpful young man named Matt approached me to offer help, I was very impressed with his knowledge and advice as to what suited me best, he was very patient and friendly, all I can say is give the man a raise, and thank him sincerely!
February 9, 2025
Unprompted review
Staff were very helpful and friendly
Staff were very helpful and friendly. They were also happy for me to take my time to be sure of what I wanted. I couldn't have asked for more.
This will definitely be my first port of call in future.
February 7, 2025
Unprompted review
Go Outdoors Dinas Caernarfon
Go Outdoors Dinas Caernarfon, is a friendly shop to visit, always helpful staff, easy parking,
The displays are neat and tidy,anx smple choice, always come away with more than i wanted,
Helen is always on hand to assist and very helpfull,
February 6, 2025
Unprompted review
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