Given the comparable size of this store (Caernarfon Express) to its closest neighbours at Bangor and Llandudno, we were pleasantly surprised by how helpful the staff were. Dewi was great, he offered... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Given the comparable size of this store (Caernarfon Express) to its closest neighbours at Bangor and Llandudno, we were pleasantly surprised by how helpful the staff were. Dewi was great, he offered... See more
Company replied
Fantastic customer service at this store today and every other time we visit. Mat always helps with what we need, has fantastic knowledge and a lot of patience. Brilliant store!
Company replied
I recently went into our local go outdoors and was totally ignored by the staff. Infact the man who was in there, not sure if he is manager, but I was looking at foot ware and he walked between me and... See more
Company replied
We visited the Caernafon Gooutdoor store earlier today. As we were looking at Fridges and cool boxes an assistant asked if we needed help. His name was Dewi. Very knowledgeable and helpful with our qu... See more
Company replied
Written by the company
Written by the company

Dinas Garage, Dinas, LL54 7YN, Caernarfon, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good range of stock, helpful staff. Ease of parking.

Reply from GO Outdoors - Caernarfon (Express)
Got an email to say waterproof coats for £15 were available. So made a special journey to go and have a look, only to find not all colours advertised, and none in my size of what you did have. I asked the assistant and she said there were boxes in the back, unpacked, but as they were having an aufit, they couldn't open them.

Reply from GO Outdoors - Caernarfon (Express)
Went in to buy a sleeping bag…. Received no help or advice (was just shadowed as a suspected shop lifter is how I felt)

Reply from GO Outdoors - Caernarfon (Express)
Good quality rucksack, brilliant discount for members together with friendly staff to assist.

Reply from GO Outdoors - Caernarfon (Express)
Orded in shop and picked up few days later no problem

Reply from GO Outdoors - Caernarfon (Express)
I recently went into our local go outdoors and was totally ignored by the staff. Infact the man who was in there, not sure if he is manager, but I was looking at foot ware and he walked between me and the display, didn't say 'excuse me' or anything. Rude or what. The lady who was putting out footwear eventually asked if I needed any help.

Reply from GO Outdoors - Caernarfon (Express)
Love popping in to this little store. Staff are always helpful and friendly, particularly Helen who helped find a suitable down jacket.

Reply from GO Outdoors - Caernarfon (Express)
Your salesman, Cameron was very helpfull, courteous , efficient and very pleasant to deal with! An asset to your shop.

Reply from GO Outdoors - Caernarfon (Express)
Popped into the Dinas Go-Outdoor shop to purchase a hat. Shop Assistant Helen helped with the products, and even gave our dog a doggie biscuit. Great service
Great service

Reply from GO Outdoors - Caernarfon (Express)
Visited the Dinas store this morning.Plenty of choice in every price range.Assistant Helen was extremely pleasant and very helpful with advice regarding our purchases.
Great service,and a smile from Helen on the 12th Feb 2025
The staff were very helpful , advised me on products .
Helen dealt with my request in a professional and courteous manner always with a smile and pleasant attitude. I’m also very satisfied with my purchase.
Friendly and helpful staff.
Well laid out and stocked store.
So was having a mooch around Go Outdoors in Caernarfon near when I live .
Saw a brilliant top in their great deals. Tried it on perfect. Being a cheeky s*d I asked Mat if they price matched , no worries at all.
Mat did the price match and also gave me my discount on top .
So chuffed .
Gotta say very helpful staff, always seem happy to be there , which , is a difference to some miserable faces you see behind shop counters .
Great staff ( thanks Mat ) , great products and great prices.
Anything “ outdoorsey” Go Outdoors ( especially) the Caernarfon shop.
Thanks guys
I popped into go outdoors in caernarfon today, to enquire about different raincoats, a very helpful young man named Matt approached me to offer help, I was very impressed with his knowledge and advice as to what suited me best, he was very patient and friendly, all I can say is give the man a raise, and thank him sincerely!
Staff were very helpful and friendly. They were also happy for me to take my time to be sure of what I wanted. I couldn't have asked for more.
This will definitely be my first port of call in future.
Go Outdoors Dinas Caernarfon, is a friendly shop to visit, always helpful staff, easy parking,
The displays are neat and tidy,anx smple choice, always come away with more than i wanted,
Helen is always on hand to assist and very helpfull,
I visited this store recently to purchase some clothes for our Iceland trip, I would like to say that all the staff went out of their way to help us, coming up with alternatives ideas if an items was not in my size etc. w definitely spent more than I intended to, but that is because they offered clothing I had not considered, but will definitely use. A special mention the manager who was very helpful and also to Ceri who found me some lovely fleeces.
I have always found the staff at Go Outdoors Dinas, Caernarfon to be efficient, friendly and not too pushy ...which I like. The store is always neat and tidy with the clothing rails organised which makes finding the right size much easier. I love that it's dog friendly with water and treats. I found Ceri and Matt the Manager particularly knowledgeable and friendly on our last visit.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.