Given the comparable size of this store (Caernarfon Express) to its closest neighbours at Bangor and Llandudno, we were pleasantly surprised by how helpful the staff were. Dewi was great, he offered... See more
Company replied
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See what reviewers are saying
Fantastic customer service at this store today and every other time we visit. Mat always helps with what we need, has fantastic knowledge and a lot of patience. Brilliant store!
Company replied
I recently went into our local go outdoors and was totally ignored by the staff. Infact the man who was in there, not sure if he is manager, but I was looking at foot ware and he walked between me and... See more
Company replied
We visited the Caernafon Gooutdoor store earlier today. As we were looking at Fridges and cool boxes an assistant asked if we needed help. His name was Dewi. Very knowledgeable and helpful with our qu... See more
Company replied
Company details
About GO Outdoors - Caernarfon (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Dinas Garage, Dinas, LL54 7YN, Caernarfon, United Kingdom
- 01286 800125
4.8
Excellent
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great discount
Great discount, had everything we needed,and to Helen many thanks
February 5, 2025
Unprompted review
Only visit once a year when I take my…
Only visit once a year when I take my car for service to the Slaters Garage next door. Helen & Matt are always helpful.. They go out of there way to help. Diolch
February 5, 2025
Unprompted review
Helen is always very helpful and…
Helen is always very helpful and pleasant, and slways happy to help, Helen has always got a smile on her face and even all the staff are helpful too.
February 3, 2025
Unprompted review
Thank you to the two young gentlemen…
Thank you to the two young gentlemen who helped us with our purchase and served us today, polite, well mannered and knowledgeable. Diolch hogia
February 2, 2025
Unprompted review
The staff are incredibly helpful and…
The staff are incredibly helpful and knowledgeable. The patiently helped me kit out my son for a school trip giving great advice. Without exception they were very friendly. The quality of the items was superb and great value for money.
January 25, 2025
Unprompted review
Fantastic service and helpful staff
Fantastic service and helpful staff. Diolch!
February 1, 2025
Unprompted review
Visited to pick-up a Click-and-Collect
Visited to pick-up a Click-and-Collect. Realised one of the items was incorrect so handed back to staff stating I had no use for it. According to the T&Cs the staff should have offered me an alternative or refund, they did neither. The staff might be friendly but they don't understand either Consumer Law or their company's online T&Cs.
January 6, 2025
Unprompted review
Very friendly staff but not bothering…
Very friendly staff but not bothering you all the time. Knowledgeable and helpful regarding hiking and climbing. Some competitive prices if you get member card and accepts blue light card. Also has good selection of products including camping items in a tidy spacious store.
January 25, 2025
Unprompted review
Relaxed atmosphere in the shop which…
Relaxed atmosphere in the shop which makes it pleasant to look at everything and spot things
January 15, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
The staff were very helpful and…steff were lovely
The staff were very helpful and assisted me when asked
October 25, 2024
Reply from GO Outdoors - Caernarfon (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Visit to store
A young assistant came to help us find a pair of boots in my size, when I asked him about the soles compared to another pair - he said 'I dont know what the difference is " not the best answer - he could of got a more experienced assistant to help us.He just left us to it. We bought some socks and when we got home ( 200 miles home) one sock still had the alarm in it - so thats going to be a trip to another store to remove - not great - slap dash
November 3, 2024
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Superb stock range, to suit all!
Knowledgable and excellent service all round, coupled with a friendly approach!
Superb and quality stock range for all ages, tastes, shapes and sizes. We went away with much more than we had gone in for!
November 3, 2024
Reply from GO Outdoors - Caernarfon (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
I have shopped at this store(Dinas
I have shopped at this store(Dinas , near Caernarfon) for some years, where I have found the staff to be helpful and courteous, providing good advice and service.
October 14, 2024
Reply from GO Outdoors - Caernarfon (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful as always
September 22, 2024
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
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