Given the comparable size of this store (Caernarfon Express) to its closest neighbours at Bangor and Llandudno, we were pleasantly surprised by how helpful the staff were. Dewi was great, he offered... See more
Company replied
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See what reviewers are saying
Fantastic customer service at this store today and every other time we visit. Mat always helps with what we need, has fantastic knowledge and a lot of patience. Brilliant store!
Company replied
I recently went into our local go outdoors and was totally ignored by the staff. Infact the man who was in there, not sure if he is manager, but I was looking at foot ware and he walked between me and... See more
Company replied
We visited the Caernafon Gooutdoor store earlier today. As we were looking at Fridges and cool boxes an assistant asked if we needed help. His name was Dewi. Very knowledgeable and helpful with our qu... See more
Company replied
Company details
About GO Outdoors - Caernarfon (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Dinas Garage, Dinas, LL54 7YN, Caernarfon, United Kingdom
- 01286 800125
4.8
Excellent
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Greeted by friendly staff
Greeted by friendly staff, found the right product and explained how my DofE card worked. Much better than the last time I visited the store. Much friendlier staff.
March 13, 2024
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Friendly helpful staff 😊👏
March 4, 2024
Reply from GO Outdoors - Caernarfon (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Really friendly and helpful staff.
March 1, 2024
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent staff help without any sales…
Excellent staff help without any sales pressure.
February 20, 2024
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Super shop
Greated on entering the store and asked if we needed any help. The shop has a fantastic selection and staff friendly and helpful. Offers were pointed out on goods chosen. Super discounts too. We will be back.
February 19, 2024
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service…
Excellent customer service.very friendly staff.they gave me lots of choices of clothing s,to see.good price on items.
February 8, 2024
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Your Canterbury Store
Visited your Canterbury Stores Fishing Department to top up on my tackle and bait , was happy to see Big Nev was there for some more advice, this guy is so helpful and a credit tou your Store,
I would recommend anyone to visit this store there selection of tackle and bait is one of the best I have seen .and the service is second to none.
Thank You Big Nev.
February 1, 2024
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great service once again in your store…
Great service once again in your store at Dinas near Caernarfon. My purchases were once again done in the medium of Welsh and the assistant now recognises me and we have a friendly rapport each time.
December 19, 2023
Reply from GO Outdoors - Caernarfon (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The assistance from staff was very good
November 15, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi Eric,
Thank you for taking the time to leave us a review.
It's great to hear that you received support from our team when shopping with us.
We hope to see you shop with us again soon.
Thanks,
Chelsie,
GO Outdoors Online Review Team.
Very helpful staff
Very helpful staff who helped me choose items appropriate for my needs.
November 10, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Always a great shopping experience at…
Always a great shopping experience at Go Outdoors Caernarfon because of the very helpful and friendly staff who go out of their way to assist customers.
October 18, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Freindly and helpful staff 👍
October 11, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Staff arddechog / excellent staff
Staff cyfeillgar, parod i helpu/ friendly, helpful staff.
Cynnyrch da / good products.
Prisiau rhesymol / reasonable prices.
October 11, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Hi ,
I hope you're well and thank you for leaving us such a great review.
I am happy to hear that you are impressed with the our customer care and the store staffs great customer care.
If there is anything else you would like to discuss regarding the order, please contact us on onlinereviews@gooutdoors.co.uk and quote us the TrustPilot reference number: TP1927 along with the order number and the full billing address including postcode.
Kind regards.
GO Outdoors Online Review Team.
Friendly staff
Good range of clothing and equipment, staff very helpful and knowledgeable with advice
October 6, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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