Given the comparable size of this store (Caernarfon Express) to its closest neighbours at Bangor and Llandudno, we were pleasantly surprised by how helpful the staff were. Dewi was great, he offered... See more
Company replied
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See what reviewers are saying
I recently went into our local go outdoors and was totally ignored by the staff. Infact the man who was in there, not sure if he is manager, but I was looking at foot ware and he walked between me and... See more
Company replied
I have always found the staff at Go Outdoors Dinas, Caernarfon to be efficient, friendly and not too pushy ...which I like. The store is always neat and tidy with the clothing rails organised which ma... See more
Absolutely fantastic service! Needed help and advice in regards to walking boots, the gentleman had plenty of knowledge and was so lovely. The store itself was so tidy, organized and clean, I'd defin... See more
Company replied
Company details
About GO Outdoors - Caernarfon (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Dinas Garage, Dinas, LL54 7YN, Caernarfon, United Kingdom
- 01286 800125
4.8
Excellent
211 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Friendly staff
Good range of clothing and equipment, staff very helpful and knowledgeable with advice
October 6, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fantastic service
Fantastic service, very helpful and welcoming staff 10/10!
September 20, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
You had a good range
You had a good range, with exactly what I wanted. Staff were at hand, but left me to browse at my leisure. Great value with the Gooutdoors card - although my husband got a further discount for being a National Trust member and that was not mentioned to me!
August 25, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
staff so helpfull and nice which i rare…
staff so helpfull and nice which i rare in shops today.
August 16, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Caernarfon branch
Caernarfon branch
Really helpful staff, excellent selection and good value - especially with the GO Outdoors card 👍
August 4, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Good service from the staff
July 12, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Staff were polite and helpful.
July 12, 2023
Reply from GO Outdoors - Caernarfon (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Lady at the counter explained about…
Lady at the counter explained about joining to get a card a registering everything. She was very helpful.
July 9, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Shop assistants were patient and helpful
July 10, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Went to the store in Caernarfon North…
Went to the store in Caernarfon North Wales. Staff were extremely helpful and courteous. Will definitely be going back.
July 3, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Shop changed names over the years but…
Shop changed names over the years but service was and still is very good!
July 1, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Hiking boots
Came in with my teenage son to buy boots for an expedition. Ed was very knowledgeable and gave us lots of options at a variety of prices. Great shop, good range of prices so something for everyone. Fantastic customer service, especially from Ed.
June 23, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Really helpful and friendly staff.
June 18, 2023
Reply from GO Outdoors - Caernarfon (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very friendly &helpful staff
Very friendly &helpful staff, nothing was too much trouble! 😊
June 14, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very helful staff memmber
June 9, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
The staff where very helpful and it was…
The staff where very helpful and it was a nice place to shop there
June 9, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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