Given the comparable size of this store (Caernarfon Express) to its closest neighbours at Bangor and Llandudno, we were pleasantly surprised by how helpful the staff were. Dewi was great, he offered... See more
Company replied
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See what reviewers are saying
I recently went into our local go outdoors and was totally ignored by the staff. Infact the man who was in there, not sure if he is manager, but I was looking at foot ware and he walked between me and... See more
Company replied
I have always found the staff at Go Outdoors Dinas, Caernarfon to be efficient, friendly and not too pushy ...which I like. The store is always neat and tidy with the clothing rails organised which ma... See more
Absolutely fantastic service! Needed help and advice in regards to walking boots, the gentleman had plenty of knowledge and was so lovely. The store itself was so tidy, organized and clean, I'd defin... See more
Company replied
Company details
About GO Outdoors - Caernarfon (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Dinas Garage, Dinas, LL54 7YN, Caernarfon, United Kingdom
- 01286 800125
4.8
Excellent
211 reviews
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Helen and other staff were very helpful
May 20, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
After having to wait a bit for someone…
After having to wait a bit for someone to come to the counter the gentleman was apologetic and courteous. I go to this shop in Bontnewydd Gwynedd regularly and love the quality of the clothes. No problems when washing them either.
May 16, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hello Brenda Cole-Jones,
We train our staff to a very high standard in customer service and we appreciate that you have commented on this.
We're pleased to see that you gave us 4 stars and hope you choose to shop with us again soon.
Regards,
Debbie,
GO Outdoors Online Reviews Team
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful and knowledgeable about…
Very helpful and knowledgeable about the footwear on sale. Would recommend.
May 20, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Excellent service, Mark was very helpful and knowledgeable.
May 20, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Absolutely fantastic service
Absolutely fantastic service! Needed help and advice in regards to walking boots, the gentleman had plenty of knowledge and was so lovely. The store itself was so tidy, organized and clean, I'd definitely say it's the best gooutdoors I've been to. I highly recommend. Also dog friendly with fresh clean water and week stocked treats.
Thank you again for such brilliant service.
May 15, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Always visit this branch when passing…
Always visit this branch when passing through. Fantastic service and very friendly staff. 100% recommended!!
April 22, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
The staff were so informative and…
The staff were so informative and helpful. They did above and beyond in helping me decide on my purchase. Made me feel important and satisfied with my choice of product. Well done.
May 1, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Friendly service
Warm welcome from Ed and nice conversation. Ed ensured we had all we needed today. The shop was very tidy, well stocked and air conditioned!
May 3, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent staff
Excellent staff, I don’t usually write reviews but he was very friendly and helpful, went out of his way to help us and the kids loved him as he made them laugh.
Thanks again for the help!
April 28, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Easy shopping. The shop assistant was very informative…
The shop assistant was very informative and helpful. He made my shopping much easier.
April 26, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent Service
Went to the Dinas shop just outside Caernarfon and had excellent service from Mark. Many thanks. Gwynedd Watkin
April 22, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Good customer service
April 17, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Very friendly and helpful staff. will return soon no doubt
very friendly and helpful staff, good range of stock .
Will return no doubt
April 21, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
The love to shop electronic vpuchire…
The love to shop electronic vpuchire would not work due to your system being off line ended up spending cash instead of my vouchure
April 16, 2023
Pleasant and very helpful staff.
April 14, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Very well stocked store .
Very well stocked store .
Staff helpful and approachable but not pushy.
Would recommend a visit to family and friends .
April 5, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great store
Great store, always a good bargain to be had. Staff are always friendly and have good knowledge of the products.
April 10, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Exceptional assistant
The assistance from Mat was exceptionally good, he was so patient with me and my daughter and wss completely understand of our needs.
We'll be back if we need any other items for our trip away
April 8, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
A wide range of outdoor products
A wide range of outdoor products. Great location, we are staying a couple miles away. Friendly staff with excellent local knowledge and not pushy!!
April 4, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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