We recently bought two e-bikes from Go Outdoors Canterbury. The bike and cycling expert at the store Jed, shared his extensive knowledge to help us choose the bikes to meet our needs and budget. Whe... See more
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Jed was extremely helpful and knowledgeable about e-bikes. Helped arrange a suitable time to assemble a bike for us to try and was on hand for a test ride and plenty of advice. Fantastic customer se... See more
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Visited Go Outdoors in Canterbury to get my daughter's first pair of climbing shoes and some other equipment. I phoned to check stock levels and spoke with the very helpful Lauren who checked ge... See more
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The windbreak I have struggled to buy through 3 different orders is actually Useless As the ground spikes are not only way too small but Not strong enough to go into the ground and hold a “Windbre... See more
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Company details
About GO Outdoors - Canterbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Maynard Road, Wincheap, CT1 3RR, Canterbury, United Kingdom
- 01227 936226
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from GO Outdoors - Canterbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Went to buy a jacket and Adam was very…
Went to buy a jacket and Adam was very helpful. He was very knowledgeable about the products and his service made it a very good experience!
October 14, 2025
Unprompted review
Reply from GO Outdoors - Canterbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
When we arrived at the store we met …
When we arrived at the store we met dannie who was at the store tills we asked him for some help and advice on camping items we had found on line he was brilliant with the help and advice and found the best deal for us.
October 6, 2025
Unprompted review
Reply from GO Outdoors - Canterbury
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Good choice of shoes
Staff brought out several shoesfor me to try & I bought a pair at a good price.
It was easy to find my way around the store.
October 9, 2025
Reply from GO Outdoors - Canterbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Adam and Dannie
Adam was extremely helpful showing me the drive away awnings, describing the pros and cons of each.
Dannie at the till was exemplary in that it took a while to sort out discounts and finance. He was very patient and helpful with a smile.
October 7, 2025
Unprompted review
Reply from GO Outdoors - Canterbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Dannie and his colleagues were very…
Dannie and his colleagues were very helpful in a problem with some shoes, processing an exchange very efficiently.
Great service, thank you
October 7, 2025
Unprompted review
Reply from GO Outdoors - Canterbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Good prices helpful staff good quality…
Good prices helpful staff good quality that's all I need many thanks
October 4, 2025
Reply from GO Outdoors - Canterbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
It's a great store loads to choose from…
It's a great store loads to choose from and with brilliant prices and very helpful staff.
October 4, 2025
Reply from GO Outdoors - Canterbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great shop.
Great shop.
I like Go Outdoors Canterbury, they have tons of stock and really helpful staff. Sure you can probably save a few quid online buts its really nice to actually see what you want to buy and try it on.
October 2, 2025
Reply from GO Outdoors - Canterbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I went to purchase an electric from go…
I went to purchase an electric from go outdoors in Canterbury Kentb and I was served by a gentleman called Jed. Extremely pleased with my purchase. Jed was very good very informative. Very helpful. Had a really good experience and would recommend anybody buying a bike from go outdoors
September 28, 2025
Unprompted review
Reply from GO Outdoors - Canterbury
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great selection & good customer…
Great selection & good customer service. And you can take your dog in with you!
Eleonora was friendly on the till and a man with long hair helped me without me having to ask (sorry I don’t know your name) and the young fella on the shoe area was nice too
September 28, 2025
Unprompted review
Reply from GO Outdoors - Canterbury
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Dannie was most helpful
Dannie was most helpful , finding my card which wasn’t showing and thus helping me get my members discount .
Also the unknown gentleman who helped me choose my goods .
Nice to get good customer service.
September 24, 2025
Unprompted review
Reply from GO Outdoors - Canterbury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Very helpful staff member Dannie who…
Very helpful staff member Dannie who provided assistance and support to enable me to find all I was after in a timely manner. Thank you.
September 24, 2025
Unprompted review
Reply from GO Outdoors - Canterbury
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Found everything we were looking for
Found everything we were looking for. And was helped quickly when I wasn't sure where something was. Staff were happy to help
September 19, 2025
Reply from GO Outdoors - Canterbury
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Costumer service was brilliant
The clothing was easy to find staff were very helpful. Our cashier Ferne was very lovely and polite and so is the man in shoe section he was very knowledgable about walking boots.
September 20, 2025
Unprompted review
Reply from GO Outdoors - Canterbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I came in to the store to buy a shelter
I came in to the store to buy a shelter. Unfortunately, my 3 yo fell asleep right as we arrived, so I had to carry her, which would have made carrying the shelter impossible. However, two great associates came to the rescue. Charlotte on the tills, quickly called to Adam who met me at the shelters, answered all the questions, carried my selected shelter up to the tills, and then helped me get everything to the car. I don’t think o could have done it without them! Great customer care and support.
September 19, 2025
Unprompted review
Reply from GO Outdoors - Canterbury
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Reply from GO Outdoors - Canterbury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Very friendly staff
September 13, 2025
Unprompted review
Reply from GO Outdoors - Canterbury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Dannie was very polite and helpful.
I called and spoke to Dannie, about a leisure battery. He found the one we wanted, and put it by for us to collect the next day.
September 7, 2025
Unprompted review
Reply from GO Outdoors - Canterbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Went in looking for advice on tent…
Went in looking for advice on tent poles and the worker was very attentive and help with the instructions on the repair kit.
September 7, 2025
Unprompted review
Reply from GO Outdoors - Canterbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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