We originally bought a bike from Halfords because my daughter loved the look of it, it was a unicorn/fairy-style bike that she absolutely adored! Unfortunately, it was far too heavy for her and becaus... See more
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Excellent service from Anthony in the Cardiff store, He was extremely helpful, knowledgeable and took the time to make sure we got the right bikes. It’s really nice to see someone who takes genuine pr... See more
Company replied
Amazing customer service from carter helped me and my friends get the perfect fishing gear for starters! Solid lad as well very friendly and took his time to make sure we understood what was needed to... See more
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Terrific service from Anthony all round. We ordered the bike online, his call was friendly and efficient to let us know it was ready and when we called at the store to collect it he was extremely hel... See more
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Company details
About GO Outdoors - Cardiff
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Newport Road, CF23 9AE, Cardiff, United Kingdom
- 02922 672214
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Came into the Newport Road store today…
Came into the Newport Road store today to buy a bike for short commutes. Anthony was very helpful and knew exactly the type of bike I should go for. Well priced as well :) Would highly recommend!
August 1, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great Service and Friendly Staff
Great Service and Friendly Staff. Good information and sizing.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I’m still get to even receive notice…
I’m still get to even receive notice that my parcel is ready to collect at store, it has been 2 weeks
July 23, 2026
Reply from GO Outdoors - Cardiff
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand how frustrating it must be to have been waiting two weeks without receiving notification that your order is ready for collection.
We appreciate that this delay, along with the lack of communication, has caused considerable inconvenience and uncertainty. This is not the level of service we aim to provide, and we sincerely apologise for the disappointment caused.
We can see that you have made contact with our customer care team who have advised on the order status.
Kind regards
Go Outdoors Customer Care Team
We went to look at tents tonight
We went to look at tents tonight. They were all set out, making choosing very easy. We were served by Morgan T and were very impressed. He was very professional yet friendly and sold us a whole set up. He even helped us carry it to the car.
July 28, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Service was great
Service was great, just bought an incredible bike for an amazing price.
July 27, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Awsome value and service.
July 27, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great Bike, Great Service
Anthony was great. Helped us find the right size bike for our daughter. Helped her test it in a safe area of the store. Much appreciated!
July 26, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great service
Went to the Cardiff store for our new tent and loads of other items and the staff ( Morgan T in particular) were really helpful and it was much appreciated - made a stressful day ( too much to choose from🤯 )so much easier .
Thank you all
July 22, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great service and products but very warm store
We went to the Cardiff store and the service was great. (served by Adam). I was trying all the footwear and he new everything about the full range of footwear - very impressive.. Aside from the great service the store was very warm - ok, we were at the tail end of the recent heatwave, but, it didn't seem to have any fans or air con on there - come on JD, pull your finger out..
July 23, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Dealt with Anthony in the bike…
Dealt with Anthony in the bike department after the appauling online service I recieved and no tech at the Bristol branch Anthony saved the day came to return the bike but took his time to thoroughly check it over and sort out the problem with which turned out to be minor very knowledge and helpful his customer services skill were on point his explanation was brilliant overall very well manner and helpful 10/01
July 25, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service from Morgan T in Cardiff. Helped with purchasing a lightweight walking shoe - found a great value shoe in the brand & size requested :)
July 14, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent service
Visited Go outdoors with my 2 sons to sort out some fishing gear I’m clueless we were referred to Joe what an absolute gem, really helpful and his knowledge on the products was amazing. His advice and information allowed us to get what we needed for beginners. Fantastic service
July 19, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Best staff in the world
A specific member of staff whose name is Joe has made a really big positive impact today, he was without a doubt the best member of staff I’ve ever met in any shop, I was looking for a part of the reel which they didn’t sell and he offered to give his discount for the whole thing, he was so kind, polite and helpful and it was the best decision to come, I fully with my whole heart recommend you go there.
July 19, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Would recommend
Went to go outdoor really nice outdoor shop would recommend and is dog friendly Joe was really helpful helping me with the fishing equipment and was very knowledgeable on everything
July 19, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Knowledgeable assistant
Knowledgeable assistant - Morgan T - who was incredibly helpful in choosing a pair of hiking shoes. I bought them, have since worn them and they’re great. Thank you.
July 15, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent place,helpful staff
July 1, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Got served by Anthony today and he was…
Got served by Anthony today and he was extremely helpful. Went in to look for a bike and he helped me decide on which one to get, explaining to me which bikes were best value for money and talked about all the features on the bikes. Left a very happy customer with a new bike 😊
July 18, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Antony was very helpful chosing a bike…
Antony was very helpful chosing a bike for our son. Thanks
July 18, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Anthony was exceptional
We were torn between two bikes but chose the Go Outdoors one because of the exceptional service from Anthony. He was knowledagable, patient, reassuring with no hard sell. We were given the information we required and given time and space to decide. Thank you so much Anthony.
July 18, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Anthony was extremely helpful and very…
Anthony was extremely helpful and very knowledgable. He went above and beyond with his excellent customer service. I will definitely seek him out next time I’m in G.O.
Thanks Anthony.
July 17, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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