I made my order by click and collect. Amy and another member of staff were very polite and helpful as while I was there to collect my order I did a little browsing for a future purchase while I was th... See more
Company replied
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See what reviewers are saying
Looking to buy new walking shoes and was served by Amy who was cheerful and very helpful, checking to see if they had my size in the shoe I wanted and explaining the options available when I asked to... See more
Company replied
I called into Carlisle store to enquire about a click and collect order. The lady in the shop ( unfortunately I don’t have her name) was tremendously helpful. She found the order and gave me a tracki... See more
Company replied
My experience was made exceptionally good today in store by Gav. He was both professional and experienced in his advice and guidance in his advice. He guided me through tent, sleeping bag and accessor... See more
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Company details
About GO Outdoors - Carlisle (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
74-76 English Street, CA3 8HP, Carlisle, Cumbria, United Kingdom
- 01228 588253
4.9
Excellent
675 reviews
Asks customers to review
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Reply from GO Outdoors - Carlisle (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I used the shop to buy a new pair of…
I used the shop to buy a new pair of shoes. Laura and Sarah were very helpful.
November 25, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very good service in the Carlisle town…
Very good service in the Carlisle town centre shop today . Laura was very helpful and had knowledge about the products .
I had a discussion about the scarpa sl boots that I already have a pair and use them all seasons and they are stiff enough to wear crampons with . Laura and the young man on the till were very happy up beat and I left the shop feeling happy a credit to the go outdoors brand x
November 25, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Laura was excellent and extremely…
Laura was excellent and extremely helpful throughout the whole process of trying on and purchasing my Brasher walking shoes.
November 8, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent choice of good quality…
Excellent choice of good quality products. Very friendly staff and good customer service.
November 19, 2024
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Lesley in the Carlisle store was…
Lesley in the Carlisle store was extremely helpful, very knowledgeable and couldn’t do enough for us. Thankyou so much .
November 5, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I always find the staff very helpful &…
I always find the staff very helpful & pleasant
November 17, 2024
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I was able to find what I wanted at a…
I was able to find what I wanted at a reasonable price.
November 16, 2024
Reply from GO Outdoors - Carlisle (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The assistant was very helpful and very…
The assistant was very helpful and very patient while both me and my husband tried on a couple of different styles of walking shoes together with different sizes in these shoes too. We weren’t at all rushed and he chatted to us in a friendly manner.
November 16, 2024
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great store - great service
Great store, good selection and excellent service from Laura. Thanks.
November 14, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great service by all staff
Great service by all staff. Lovely clean and organised store. Served by Sarah.
November 11, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great service from Laura
Great service from Laura, great shop to visit. Bought a Rab coat and all the team were really helpful.
Thank you
November 9, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service from all the staff…
Excellent service from all the staff today - special mention to Gavin for his help.
November 9, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Fantastic service
Good experience shopping at GO outdoors, Carlisle. Fantastic service from both Laura and Zen who went the extra mile to make sure I bought the correct item. Both cheerful and keen to help. Thank you
November 4, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent service from Laura and Gav
Excellent service from Laura and Gav
The size I was looking for wasn’t on the shop floor so
after checking the computer they produced my size.
Very efficient and helpful with advice on the products I was looking for
November 4, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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