I made my order by click and collect. Amy and another member of staff were very polite and helpful as while I was there to collect my order I did a little browsing for a future purchase while I was th... See more
Company replied
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See what reviewers are saying
Looking to buy new walking shoes and was served by Amy who was cheerful and very helpful, checking to see if they had my size in the shoe I wanted and explaining the options available when I asked to... See more
Company replied
I called into Carlisle store to enquire about a click and collect order. The lady in the shop ( unfortunately I don’t have her name) was tremendously helpful. She found the order and gave me a tracki... See more
Company replied
My experience was made exceptionally good today in store by Gav. He was both professional and experienced in his advice and guidance in his advice. He guided me through tent, sleeping bag and accessor... See more
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Company details
About GO Outdoors - Carlisle (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
74-76 English Street, CA3 8HP, Carlisle, Cumbria, United Kingdom
- 01228 588253
4.9
Excellent
675 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from GO Outdoors - Carlisle (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent service from the Carlisle store
Excellent service from the Carlisle store. We had very helpful advice from a male member of staff upstairs in the footwear department and served by the always helpful and friendly Lesley. Good service is so important and we would highly recommend this store
January 8, 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Served by wood louise came all the way…
Served by wood louise came all the way from Liverpool truly outstanding customer service
December 24, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Helen in the boot department was…
Helen in the boot department was amazing, i tried on many makes and sizes, her knowledge about the Boots and fit was second to none. The department was busy and Helen was on her own and she made sure everyone was seen to. Helen is a great advocate for retail and go outdoors are very lucky to have an invested employee as her.
October 31, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Amy gave us excellent customer service…
Amy gave us excellent customer service today and there was plenty of staff on hand if we had any questions.
October 27, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Here comes the rain again
Found the waterproof Jacket I wanted, at a good price, staff were very helpful, all in all a good shopping experience.
October 18, 2025
Reply from GO Outdoors - Carlisle (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Staff were really helpful
Staff were really helpful and I found a winter coat.
Brill service.
October 25, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great service 👏 thanks.
The person that served us was very friendly and helpful couldn't do enough for myself and my partner.
October 18, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great allround experience
What lovely, knowledgeable staff. Kayleigh and Gav couldnt be more helpful from the original call to the store for advice, to helping me try on the jacket to ensuring i got a great deal. 👌👌👌
October 16, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Just popped in to see what trail…
Just popped in to see what trail training shoes they had. Came away with two pairs at a cracking price. Many thanks to Kayleigh who helped me pick the correct shoes for me. Excellent service.
October 16, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sarah was very helpful and not…
Sarah was very helpful and not intrusive yet present to help while I tried on two pairs of Brasher shoes which she had to show me. She had a shoe horn which I was able to use. A very helpful and pleasant person.
October 8, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good customer service today by the lady…
Good customer service today by the lady on the tills at Carlisle. Very patient with me as I didn't know if my Go Outdoors card was still valid. Makes shopping stress free. Thanks.
October 8, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Chatted with helpful Louise
Chatted with helpful Louise, and I bought two jackets 👍👍
October 4, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I went into Go Outboors for jacket
I went into Go Outboors, just to look at prices of waterproof coats.
I saw this lovely blue jacket, tried it on perfect.
Very impressed with the price, so brought it.
Staff were extremely friendly and helpful.
October 1, 2025
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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