Hands down one of the friendliest stores around! The team went above and beyond when they kindly held my items after I accidentally forgot my wallet at checkout. I'm a regular customer because the sta... See more
Company replied
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See what reviewers are saying
To get the most out of Go Outdoors offers I bought the discount card. Which wasn't as clear or straight forward as it could of been instore. I followed the qr code displayed instore. But the card isn'... See more
Company replied
Find Go Outdoors sell good equipment, most at reasonable prices. Been using them for five or six years for camping gear and don't regret an instance. They're very helpful, with no difficulties when... See more
A big shout out to Sarah who is always welcoming and makes me feel a valued customer, GO Outdoors need to keep people like Sarah, she's everything a retail store needs. Regarding the store, I would... See more
Company replied
Company details
About GO Outdoors - Carlisle (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
74-76 English Street, CA3 8HP, Carlisle, Cumbria, United Kingdom
- 01228 588253
4.9
Excellent
683 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Louise the lady that served me was very…
Louise the lady that served me was very polite and pleasant,knew what it takes to make you smile....
March 6, 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The member of staff was very…
The member of staff was very knowledgeable and helpful.
February 27, 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great staff
Was helped by a lovely lady, didn’t get her name but she was blonde with glasses and was really kind and helpful
February 26, 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
1st time at Go Outdoors
1st time at Go Outdoors. Great experience.
Sarah was knowledgeable and very patient. Thanks 😊
February 23, 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very helpful experienced on the…
Very helpful experienced on the products and lots of good advice. Friendly and warm staff.
February 21, 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I am a regular visitor to Go Outdoors…
I am a regular visitor to Go Outdoors in Carlisle. My go to for outdoor gear. Recently I was helped by Kayleigh with advice in my purchase of Mammut walking shoes. Expensive but an investment. Kayleigh also noticed I left behind near the till a new boxed travel plug. She kept this for me and sure enough gave it back to me on my next visit. How great is that?
February 20, 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant, swift, attentive service!
Really helpful server, found my size quickly and helped me all the way to check out. Brilliant service I was in a bit of a hurry today and that little extra helped make the whole experience smooth.
Thank you Helen! 😊🙏🏻
February 17, 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent service from the Carlisle store
Excellent service from the Carlisle store. We had very helpful advice from a male member of staff upstairs in the footwear department and served by the always helpful and friendly Lesley. Good service is so important and we would highly recommend this store
January 8, 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Served by wood louise came all the way…
Served by wood louise came all the way from Liverpool truly outstanding customer service
December 24, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Helen in the boot department was…
Helen in the boot department was amazing, i tried on many makes and sizes, her knowledge about the Boots and fit was second to none. The department was busy and Helen was on her own and she made sure everyone was seen to. Helen is a great advocate for retail and go outdoors are very lucky to have an invested employee as her.
October 31, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Amy gave us excellent customer service…
Amy gave us excellent customer service today and there was plenty of staff on hand if we had any questions.
October 27, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Here comes the rain again
Found the waterproof Jacket I wanted, at a good price, staff were very helpful, all in all a good shopping experience.
October 18, 2025
Reply from GO Outdoors - Carlisle (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Staff were really helpful
Staff were really helpful and I found a winter coat.
Brill service.
October 25, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great service 👏 thanks.
The person that served us was very friendly and helpful couldn't do enough for myself and my partner.
October 18, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great allround experience
What lovely, knowledgeable staff. Kayleigh and Gav couldnt be more helpful from the original call to the store for advice, to helping me try on the jacket to ensuring i got a great deal. 👌👌👌
October 16, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Just popped in to see what trail…
Just popped in to see what trail training shoes they had. Came away with two pairs at a cracking price. Many thanks to Kayleigh who helped me pick the correct shoes for me. Excellent service.
October 16, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
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