On 2nd September I went into my Chester Foregate st branch to purchase a new pair of walking shoes. I was advised/served by a guy called Steve. Not only was he pleasant and respectful (I am prob... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Steve was polite and knowledgeable about the Merrill shoes that I was interested in. He helped choose the correct fit and made sure everything was fine. He explained about the Members club and helped... See more
Company replied
The service at this store is excellent. I returned hiking boots that I had had for a while, albeit worn very little, and which had developed a problem/defect. Steve and Tracey were very helpful. St... See more
Company replied
Think this must relate to when I called in to Chester to get the security tag taken off which you had forgotten to do when I originally collected the garden chairs. Apart from the security tag proble... See more
Company replied
Company details
About GO Outdoors - Chester (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
63-65 Foregate Street, CH1 1HD, Chester, United Kingdom
- 01244 564337
4.9
Excellent
784 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chester Express - Great store, helpful staff
We were helped out by Steve. C in store today, he was very helpful and took the time to answer all our questions and make some very good recommendations.
We left with a new tent, a brilliant rucksack and a renewed sense of adventure! Camping season can’t come soon enough!
February 6, 2026
Unprompted review
Reply from GO Outdoors - Chester (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Both my wife and I were looking for new…
Both my wife and I were looking for new walking boots. Tracey stayed well after her shift finish time to make sure my wife got what she wanted.
Steve helped me tremendously with my walking boots. He was meticulous in ensuring that I had exactly the right size for my feet. They both gave us great service. So helpful
We'd go back there for this reason.
January 23, 2026
Unprompted review
Reply from GO Outdoors - Chester (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great advice.
January 22, 2026
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Steve C’s product knowledge
Steve C’s help and product knowledge guided me to what I needed in the short time I had.
He and Joanne were very helpful and attentive- thank you
January 20, 2026
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great experience
Great experience, fast service. Reserved an item online previous night and got it given in store next day, 0 min waiting time, kind staff.
December 1, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great shop in Chester
Great shop in Chester. Got a wonderful and helpful service from Tracey. Well organized shop offers the well known outdoor brands
December 4, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Steve C was…
Steve C was patient,knowledgeable,polite and most helpful,discussing the pros and cons of each lightweight,waterproof walking shoes we had enquired about.Full marks,well done and thank you.
December 2, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Rebecca was so helpful
Rebecca was so helpful, we purchased some walking shoes on her recommendation. Thanks
November 29, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Very helpful advice from Paul when…
Very helpful advice from Paul when choosing new walking boots.
November 22, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service from Paul
Great service from Paul. Super helpful, amazing customer service. Thank you
November 22, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Very helpful and patient advice given…
Very helpful and patient advice given on correct sizing and fit of hiking boots for winter multi-day treks in all weathers. Steve C was extremely helpful and resulted in finding the right combination of boot brand, size and what sock to use with it to avoid blisters
November 7, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chester (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Good selection, cheerful staff
We went into Chester Go Outdoors to look at the jackets for my wife. The staff we're very helpful and cheerful with it. We chose Rab microlight alpine jacket at a fair price.
November 3, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Horrendous
One star at a push, clearly nearing the end of the staffs Monday, horrendous customer service, felt like I was interrupting a staff little get together.. Paul, the most miserable who served me and couldn’t care less if I purchased or not, felt like walking out and leaving with nothing, nice little place with horrible staff .
November 3, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
As a new customer I found everything…
As a new customer I found everything very good. Very helpful and pleasant staff. I have shopped there twice now, the first time encouraged me to go back when there were some good offers.
October 27, 2025
Reply from GO Outdoors - Chester (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Excellent advice and service fromPaul
Paul, our assistant, spent a lot of time sitting myself and my husband out for upcoming cruise to Norway. Nothing was too much trouble, trying on different boot sizes to ensure the correct fit, explaining how different features would suit our use (or not in some cases) and offered advice based on his experience in Norway. A valuable asset, as he was when we made our 1st outing for items some 8 weeks ago.
October 6, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Clean shop with helpful staff.
October 3, 2025
Reply from GO Outdoors - Chester (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chester (Express)
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Me and my husband went into the Chester…
Me and my husband went into the Chester express store on 26/9/2025 looking for some walking boots & waterproof jackets and socks
Steve C was the assistant that dealt with us
He was very helpful and attentive and knowledgeable on the things we were buying and he showed us all the advantages of what we were buying
I would definitely come back to the store cause he was very friendly & helpful
September 26, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Not one for writing reviews but the…
Not one for writing reviews but the service from Tom in the shoe department was very good. Very informative and couldn’t do enough to help me out.
September 27, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.