On 2nd September I went into my Chester Foregate st branch to purchase a new pair of walking shoes. I was advised/served by a guy called Steve. Not only was he pleasant and respectful (I am prob... See more
Company replied
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See what reviewers are saying
Steve was polite and knowledgeable about the Merrill shoes that I was interested in. He helped choose the correct fit and made sure everything was fine. He explained about the Members club and helped... See more
Company replied
The service at this store is excellent. I returned hiking boots that I had had for a while, albeit worn very little, and which had developed a problem/defect. Steve and Tracey were very helpful. St... See more
Company replied
Think this must relate to when I called in to Chester to get the security tag taken off which you had forgotten to do when I originally collected the garden chairs. Apart from the security tag proble... See more
Company replied
Company details
About GO Outdoors - Chester (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
63-65 Foregate Street, CH1 1HD, Chester, United Kingdom
- 01244 564337
4.9
Excellent
784 reviews
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I don't normally write reviews but I…
I don't normally write reviews but I had the most helpful staff when I went into Go Outdoors today in Chester. Steve and Tom really went out of their way to help us. Can't thank then enough. What helpful nice gentlemen they were.
September 23, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Fantastic customer service
Fantastic customer service from the moment I walked through the door until I left with my purchase from the older chap, the young guy was absolutely useless but nevermind
September 19, 2025
Reply from GO Outdoors - Chester (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Super helpful
Super helpful, passionate & caring staff . Helped choose the perfect walking boots, with lots of recommendations & suggestions. Would definitely recommend visiting this store - super happy with my purchase .
Thank you to Steve for all of his help !
September 15, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Fantastic service
The 3 members of staff that we encountered were all really helpful. They introduced us to the members card, saving us money immediately, and went out of their way to find my husband a top he was looking for. We have not shopped in Go Outdoors before but we will now
September 10, 2025
Reply from GO Outdoors - Chester (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent shopping experience
Excellent shopping experience today. I was after a new pair of walking boots as my new corrective innersoles weren't working in my old pair.
We were met by a very friendly member of staff (Steve C) I picked out a couple of pairs that I thought might be ok and Steve helped me to work out which were going to give me the support and fit I need.
He is very knowledgeable and clearly takes a great deal of pride in his job and excellent customer service, we were very impressed.
September 10, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
12 out of 10 service and attention…thank you!
Steve C helped me to find the right pair of walking boots today. He allowed me the time I needed to make the right decision, reassuring me all the way to make the right decision for me. He spent time understanding technically what I needed and recommending a selection of boots to try. I really am more then happy that I received 12 out of 10 attention and service from a really knowledgable guide, and most of all made the right decision on my walking boots choice. Thanks Steve!
August 28, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
August 27, 2025
Reply from GO Outdoors - Chester (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great advice and support about rucsacs.
Great advice and support from Steve C. Very good knowledge of rucsacs and brilliant about how to adjust fittings. And a nice chap!
August 15, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Excellent Service from Haydn
Just wanted to leave a review after a great visit to Go Outdoors. My old boots gave up on me, so I came in for a replacement, and I was lucky enough to be helped by Haydn. He was great - so friendly, knowledgeable, and genuinely helpful. He really knows his stuff and made finding the right boots a breeze.
August 24, 2025
Reply from GO Outdoors - Chester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
TomMy server
My server, Tom, was very helpful both with changing stuff around in the changing room and helping me access the members discount which was well worth it.
August 16, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
We were warmly welcomed by Steve C
We were warmly welcomed by Steve C. He was very helpful and knowledgeable. All staff were friendly and respectful.
August 18, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Store staff were very friendly and…
Store staff were very friendly and helpful. Really nice people in the Chester store
August 4, 2025
Reply from GO Outdoors - Chester (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I needed some new walking boots
I needed some new walking boots. Steve was knowledgeable and helpful, gave me good advice and plenty of time to make my decision. He was friendly and gave me plenty of time to make my choice.
August 4, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tracey was fantastic with her help
Tracey was fantastic with her help. Give her a big thankyou. I still await a delivery of a gilet to be delivered. Thankyou
August 1, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service
Rebecca was extremely helpful and personable when I dropped in to the Chester store to look at shoes.
It was a busy lunchtime yet I tried and bought a pair within 15 mins.
July 29, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
I bought some walking shoes today
I bought some walking shoes today. Eve was extremely helpful and patient as I tried loads on. No pushy sales talk, just genuine help and advice
July 29, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Haydn in the Chester branch was fantastic
Haydn in the Chester branch was fantastic. We were buying my sons 1st pair of walking boots and he was very helpful, knowledgeable and patient.
July 27, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Thanks Tom
Thanks Tom, very helpful with my tiny lady feet, sorry you had so many boxes to put away.
July 5, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Excellent service and advice from both Paul and Tom.
July 19, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff
I spoke to two members of staff in the Chester store during my visit and both couldn't have been more helpful. Many thanks.
June 27, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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