GO Outdoors - Chester (Express) Reviews 

Very helpful and patient advice given on correct sizing and fit of hiking boots for winter multi-day treks in all weathers. Steve C was extremely helpful and resulted in finding the right combination of boot brand, size and what sock to use with it to avoid blisters

Steve C was great. Cheers

We went into Chester Go Outdoors to look at the jackets for my wife. The staff we're very helpful and cheerful with it. We chose Rab microlight alpine jacket at a fair price.

One star at a push, clearly nearing the end of the staffs Monday, horrendous customer service, felt like I was interrupting a staff little get together.. Paul, the most miserable who served me and couldn’t care less if I purchased or not, felt like walking out and leaving with nothing, nice little place with horrible staff .

As a new customer I found everything very good. Very helpful and pleasant staff. I have shopped there twice now, the first time encouraged me to go back when there were some good offers.

Paul, our assistant, spent a lot of time sitting myself and my husband out for upcoming cruise to Norway. Nothing was too much trouble, trying on different boot sizes to ensure the correct fit, explaining how different features would suit our use (or not in some cases) and offered advice based on his experience in Norway. A valuable asset, as he was when we made our 1st outing for items some 8 weeks ago.

No pressure sale by a very plesent Gentleman

Me and my husband went into the Chester express store on 26/9/2025 looking for some walking boots & waterproof jackets and socks
Steve C was the assistant that dealt with us
He was very helpful and attentive and knowledgeable on the things we were buying and he showed us all the advantages of what we were buying
I would definitely come back to the store cause he was very friendly & helpful

Not one for writing reviews but the service from Tom in the shoe department was very good. Very informative and couldn’t do enough to help me out.

I don't normally write reviews but I had the most helpful staff when I went into Go Outdoors today in Chester. Steve and Tom really went out of their way to help us. Can't thank then enough. What helpful nice gentlemen they were.

Fantastic customer service from the moment I walked through the door until I left with my purchase from the older chap, the young guy was absolutely useless but nevermind

Super helpful, passionate & caring staff . Helped choose the perfect walking boots, with lots of recommendations & suggestions. Would definitely recommend visiting this store - super happy with my purchase .
Thank you to Steve for all of his help !

The 3 members of staff that we encountered were all really helpful. They introduced us to the members card, saving us money immediately, and went out of their way to find my husband a top he was looking for. We have not shopped in Go Outdoors before but we will now

Excellent shopping experience today. I was after a new pair of walking boots as my new corrective innersoles weren't working in my old pair.
We were met by a very friendly member of staff (Steve C) I picked out a couple of pairs that I thought might be ok and Steve helped me to work out which were going to give me the support and fit I need.
He is very knowledgeable and clearly takes a great deal of pride in his job and excellent customer service, we were very impressed.

Steve C helped me to find the right pair of walking boots today. He allowed me the time I needed to make the right decision, reassuring me all the way to make the right decision for me. He spent time understanding technically what I needed and recommending a selection of boots to try. I really am more then happy that I received 12 out of 10 attention and service from a really knowledgable guide, and most of all made the right decision on my walking boots choice. Thanks Steve!

Great advice and support from Steve C. Very good knowledge of rucsacs and brilliant about how to adjust fittings. And a nice chap!

Just wanted to leave a review after a great visit to Go Outdoors. My old boots gave up on me, so I came in for a replacement, and I was lucky enough to be helped by Haydn. He was great - so friendly, knowledgeable, and genuinely helpful. He really knows his stuff and made finding the right boots a breeze.

My server, Tom, was very helpful both with changing stuff around in the changing room and helping me access the members discount which was well worth it.