Great service by Steve today. I had a return and he dealt with it so efficiently, searching for my receipt as I no longer had it. He went upstairs to get two alternatives to replace the product and s... See more
Company replied
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See what reviewers are saying
Steve Haydon was very helpful and didnt rush me into making a decision about buying walking shoes as i wasnt sure which ones were best for me. In fact all the staff i came across were all friendly an... See more
Company replied
I went into Go Outdoors looking for a specific product (socks), and I met Steve in your Chester store. He knew everything about the socks I had purchased; he was wearing them himself. He took time to... See more
Company replied
Think this must relate to when I called in to Chester to get the security tag taken off which you had forgotten to do when I originally collected the garden chairs. Apart from the security tag proble... See more
Company replied
Company details
About GO Outdoors - Chester (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
63-65 Foregate Street, CH1 1HD, Chester, United Kingdom
- 01244 564337
4.9
Excellent
794 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great service
Staff as ever were very helpful and knowledgeable about the products so we're able to help me choose.
May 16, 2025
Reply from GO Outdoors - Chester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Wind beeaker
I had some alternative choices in buying my product with a closely related price range the assistant asked me my preference and said this article he told me that was a bold choice and the one he would recommend although not the most expensive
May 14, 2025
Reply from GO Outdoors - Chester (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff, made sure I knew how to fold down the chairs (they have a clip on the leg that I would never have found!) I didn't have my card so they searched for it for me. Excellent service.
May 9, 2025
Reply from GO Outdoors - Chester (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great selection of trail shoes
A wide range of trail shoes, with some excellent member discounts. Rebecca was great, providing friendly and efficient service, juggling several shoppers to quickly help us get exactly what we wanted.
May 5, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chester (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Went to buy a pair of mid walking…
Went to buy a pair of mid walking boots. Had looked on one but needed to try them. Purchased North Ridge women’s mid walking boots. Fab boots comfortable from the start. Sales man was brilliant.Knew about all the brands and suggested other boots which I tried. No rush v helpful and knowledgeable. Store had all the sizes I needed to try on. Fantastic.
April 27, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Polite and helpfull staff
April 28, 2025
Reply from GO Outdoors - Chester (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I did not have my card
I did not have my card, Paul who served me, went out of his way to track it down and it had expired, he helped me re-apply and helped me purchase with his recommendation's the right/correct gear I wanted, thank you Paul
April 24, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Shopping for walking shoes.
I was shopping for walking shoes today and was served by Eve. She was knowledgeable, helpful and went out of her way to ensure that I was shown a range of suitable shoes and boots.
Her patience paid off. Together we found the ideal shoes for the walks I have planned.
Eve is a valuable employee who made my shopping experience successful and enjoyable.
April 13, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent Staff.
April 8, 2025
Reply from GO Outdoors - Chester (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Professional, helpful and pleasant staff.
I visited the Chester store with my husband to buy a pair of walking shoes. Unfortunately I did not have my discount card and it could not be found online. The staff, Steve, Tracey and Abi went out of their way to assist me and the problem was resolved.
PS I spoke to the helpline today and now have my card number for future purchases. The operative was unable to explain why it had not been activated online.
But well done Chester for providing a positive experience. Thank you.
April 7, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpful and friendly service
Paul was a lovely bloke and very helpful
April 3, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
The staff Tom and Eve
The staff Tom and Eve were very helpful and pleasant.
March 29, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I had a easy time around the shop as…
I had a easy time around the shop as Tracey and Paul was very helpful.
April 3, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Staff at Chester branch great 👍
April 2, 2025
Reply from GO Outdoors - Chester (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Chester Go Outdoors…
Thank you to Tom at Chester Go Outdoors for his assistance is selecting a new rucksack - most polite. I noticed the customer behind me also chose the same rucksack.
March 30, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Tom provided outstanding service
Tom provided outstanding service! He was professional, friendly, and went above and beyond to ensure everything was smooth and hassle-free. His attention to detail and commitment to excellence were truly impressive. I highly recommend Tom for his expertise and dedication—an absolute pleasure to work with. Thank you, Tom!
March 30, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Good work by good staff
Good work by good staff
I could not carry all the items I bought so the staff put some of it in the storeroom for me until I could come back for them. I think this is excellent service by excellent staff.
March 26, 2025
Reply from GO Outdoors - Chester (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great customer service bt Tracey.
Served by Tracey. Extremely helpful and nice. Pointed me in the right direction with sound advice for a pair of new walking shoes.
March 27, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great service!
Great service and very knowledgeable staff! Thanks Steve C for your recommendations on new walking boots.
March 18, 2025
Unprompted review
Reply from GO Outdoors - Chester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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