as always the overall pricing and range on the internet are excellent , the gent on the cycling and fishing area (chester) was really helpfull checking stock trying to find what i needed well done fo... See more
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See what reviewers are saying
Contacted GO Outdoors, as bedroom compartment had gone missing for Euro hike Sendora, the store very kindly ordered two bedroom compartments for free. Great service, Many Thanks.
Company replied
Served by Charlie this morning, what an absolute delight. Customer service skills were outstanding, his knowledge was excellent, he really went above and beyond to help us. There was a problem with ou... See more
Company replied
First time visiting Go Outdoors, we enjoyed looking at all the tents to help us makre our decisions. A massive thank you to Charlie, he was very knowledgeable about the products we needed as first tim... See more
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Company details
About GO Outdoors - Chester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Saltney Retail Park, River Lane, CH4 8RF, Chester, United Kingdom
- 01244 735744
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Well everything that i bought is of…
Well everything that i bought is of good quality,I bought shorts t-shirts,everything fits great and the staff are very helpful
May 17, 2026
Reply from GO Outdoors - Chester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
If you need help with anything
If you need help with anything , ask for Charlie , he helped us with everything we needed to know with the offers in store and his to save on our shopping . He made our experience of shopping in the store really enjoyable . Thank you
May 31, 2026
Unprompted review
Reply from GO Outdoors - Chester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very friendly staff and very helpful
Very friendly staff and very helpful, Chester is the best store in the UK by far. Thank you
May 23, 2026
Reply from GO Outdoors - Chester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Staff are really helpful with your…
Staff are really helpful with your questions. Always available to help.
May 25, 2026
Unprompted review
Reply from GO Outdoors - Chester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Super helpful staff at checkout and…
Super helpful staff at checkout and excellent prices with the membership card!
May 21, 2026
Reply from GO Outdoors - Chester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent customer service 5 stars
Excellent customer service 5 stars , very friendly and professional man who served me called Simon who was very knowledgeable on the items I bought .
May 27, 2026
Unprompted review
Reply from GO Outdoors - Chester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The staff here are wonderful
The staff here are wonderful. I was assisted by Charlie, who not only was a ray of sunshine, but helped me by maximising offers and passing on excellent, practical tips. Incredible deals also... you can get a lot of bang for your buck at Go Ourfoors Chester and it caters for every outdoor need. Definitely would reccomend. :)
May 25, 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I don't normally write reviews but jake…
I don't normally write reviews but jake who assisted us was exceptionally well mannered his customer service was impeccably. He went above and beyond to help us.i didn't feel rushed to make a purchase.hes a credit to the company
May 23, 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent service from Simon and Carl…
Excellent service from Simon and Carl when buying our e bikes
May 9, 2026
Reply from GO Outdoors - Chester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service very helpful…
Excellent customer service very helpful indeed
May 23, 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Super Simon 5*
What a pleasant surprise to find someone so knowledgeable about the products they sell. Simon went above and beyond to help me find the item I needed and was constantly being asked by other customers for advice. He was polite and approachable, all round five star customer service.
May 21, 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I ordered online and picked the item up…
I ordered online and picked the item up the next day instore , plus with an added 10% discount . So easy to do online and the store is only 10 minutes away .
May 12, 2026
Reply from GO Outdoors - Chester
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Amazing customer service!
The customer service provided by GoOutdoors staff Carl was amazing . He made sure the bikes I bought for my children are properly checked and safe to ride. It was a busy Sunday but we did not feel that we were rushed or cutting corners by Carl and in the same time was dealing quickly. Thank you Carl, we definitely be back for size up bike next ☺️
May 17, 2026
Unprompted review
Reply from GO Outdoors - Chester
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Store customer service
Visited Chester store as we had a problem with our tent. The staff were all very friendly and very helpful. When we returned to pick up the replacement parts we spoke to Simon who gave us further advise about some tent products. He was very knowledgeable and knew exactly what we needed. Overall fantastic service.
May 17, 2026
Unprompted review
Reply from GO Outdoors - Chester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I don’t normally write reviews
I don’t normally write reviews. However the customer service and experience I had in shop yesterday was amazing.
George really went above and beyond, he’s truly an asset to this store and company!
May 16, 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
A big thank you to Jake in the Saltley…
A big thank you to Jake in the Saltley branch. Very helpful and nothing was to much trouble for him
May 16, 2026
Unprompted review
Reply from GO Outdoors - Chester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Amazing store & service!
Simon served me today and was absolutely incredible! As soon as I asked for help he was there to save the day!, honestly such a lovely store and would definitely recommend to anyone! x
May 15, 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Always great store assisted today by lewis
Always great store assisted today by lewis who went out of his way to help and answer and questions we had, he was knowledgeable, and didn't rush, as we asked lots of questions, thanks mate 👍
May 13, 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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