Employee was rude behind the counter. We asked if we can get our student discount code (as it stated in the store students had 10% discount) and then before even looking at the discount she rudely sai... See more
Company replied
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The Sales Assistant, Richard was incredibly helpful and honest with the way he approached what we needed. He was polite and respectful, something which is sadly becoming rare in retail these da... See more
Company replied
I went into store looking for hiking boots and quickly became very overwhelmed by the large variety. Dan gave me honest advice based on personal experience that helped narrow down my options. He went... See more
Company replied
Attended chesterfield go outdoors today as a novice camper. Definitely in need of some guidance and assistance in choosing my camping equipment. Chris was extremely supportive and patient whilst adv... See more
Company replied
Company details
About GO Outdoors - Chesterfield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Spires Retail Park, S40 2WG, Chesterfield, United Kingdom
- 01246 932107
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Brilliant advice re equipment options
I sought advice as to which equipment l needed. Elizabeth spent time explaining my options and even sought additional advice from a colleague to give me more options. I just wanted to say thank e as l felt she went the extra mile for me today Jane
July 22, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Today is decided to go to my huge store…
Today is decided to go to my huge store for some baseless. All of the quality items were out of stock in my size and the rest was tat home brand and chav items. I shall go to the original producers in future not the monkey
July 20, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thank you for taking the time to share your recent instore experience.
We appreciate that it is frustrating when the products you are interested in are unavailable in your size, and that our range did not meet your expectations on this occasion. We understand how important it is for customers to find the brands, products and sizes they are looking for when they visit us.
Your feedback regarding both stock availability and product selection has been noted and will be shared with the relevant teams for review.
Thank you for taking the time to leave your comments. We are sorry that your experience left you feeling dissatisfied and hope we have the opportunity to provide a better experience in the future.
Kind regards
Go Outdoors Customer Care Team
A great price for good kit
Looking for mens shorts found some at a competitive price that fitted my partner. They took a little while to arrive but were perfect for him
July 11, 2026
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chesterfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The lady on checkout was very helpful…
The lady on checkout was very helpful and friendly.
July 10, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Needed help
Needed helping with picking a sleeping bag and David was absolutely brilliant. Very knowledgeable and helped choose a hiking bag too. Thank you David
July 16, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Attended chesterfield go outdoors today…
Attended chesterfield go outdoors today as a novice camper. Definitely in need of some guidance and assistance in choosing my camping equipment. Chris was extremely supportive and patient whilst advising me on the pros and cons of different items
I feel I left the store with everything I went for and confident with my purchases
Can’t thank him enough knowledgeable and kind Thankyou
July 14, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great customer service from Jenson
Went in to buy trail running shoes, Jenson was helpful, knowledgeable and very patient as I tried on several different pairs.
July 11, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
A very lovely cashier Susie helped us…
A very lovely cashier Susie helped us out with getting a membership to get us a discounted price on the BBQ we bought. Very lovely and efficient service!
July 10, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The service I got from kestrel in the…
The service I got from kestrel in the chesterfield store was fantastic.
I was getting nowhere with the customer service online team .
And kestrel sorted it straight away .
Brilliant customer service .
Thanks again kestrel
July 10, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
We were looking for some light weight walking boots at the Chesterfield store. Richard came to help us and he was extremely knowledgeable about all the different brands on show. He helped us choose the correct type of boots and didn't mind that my partner seemed to want to try on the whole range! Richards expertise, patience and customer service skills are a credit to the store. Thank you
July 4, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great store well stocked staff very…
Great store well stocked staff very helpful and friendly
Mark B served us at the till nice chap
June 30, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I needed a gear cable and the woman…
I needed a gear cable and the woman gave me one for free!
June 28, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Honest and very helpful advice
Honest and very helpful advice from Jenson in the footwear department. He was knowledgeable about the stock and I'm very happy with and confident in the purchase I made.
June 26, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
great service from Nathan
great service from Nathan. I was interested in 2 boots & 8 1/2; no 1/2 size so he brought out 8 & 9 in both boots. Having decided which one, he took them to the till and also checked we could get the extra Camping Club discount. Really good to get good service.
June 19, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Helpful staff
Helpful staff who let me check if a sealed item could be used by my elderly mother. Even though they were having a sales meeting, they stopped as soon as they saw me hovering and asked if they could help.
June 24, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Thank you Chesterfield for your help
We rang to check if they had something in stock so as not to waste our journey (Nottingham to Chesterfield). The person I spoke too was so helpful and confirmed they had it in stock. We then went two days later to collect and purchased our item.
Thank you for all you help, you were a superstar ✨️.
June 4, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great saleman
Been into store today as our son is going on a expedition to peru saw salesman called Nathan We had a check list of things needed this man went above and beyond explaing things and sorting it all out .He is a big asset to the company thanks again Nathan.
June 20, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chesterfield
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great service......!
Great service......!! Staff went the 'extra mile ' to help.Rohan was particularly friendly & helpful......
June 18, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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