Go outdoors is an amazing shop, the only thing I will give them a 1 star for is this, if you place an order online and are directed to download the SHOP app... 'DO NOT DOWNLOAD IT' firstly, it doesn... See more
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See what reviewers are saying
I got wonderfull service today at the till from a boy called Cieren, lovley smile and even when I sort of complained about how much my bill came to, he was very nice and made the whole experience of s... See more
Company replied
I visited GO Outdoors today looking for an e-bike for me and my young family. Fraser looked after me, and the service he provided was excellent. He was friendly, knowledgeable, and took the time to ex... See more
Company replied
Excellent service from Ross C in the first instance he identified the issue and offered to fit a new inner tube / valve there and then. It helps as a member to know you can drop in and get quick and a... See more
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Company details
About GO Outdoors - Clydebank
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
79 Livingstone Street, G81 2XA, Clydebank, United Kingdom
- 01414 062665
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Best customer experience ever……
My youngest was buying a bike with her birthday money & Robbie was so knowledgeable, gave excellent advice and put my youngest at ease. He is a credit to the Go-outdoor company and brand. Give this man a bonus or at least should be in your coaching department in teaching your other employees on how to treat customers.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Young lad called Robbie E was extremely…
Young lad called Robbie E was extremely helpful in finding me some gloves for my future hill walks. Excellent customer service
June 14, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very friendly staff
Very friendly staff. Was buying camping equipment for my son to go to festival.Gave lots of advice. The tent we purchased was display one and last in shop . Robbie took the time to dismantle and was very helpful. Great service
June 9, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
New waterproof jackets and boots.
In to buy new waterproof jackets for myself and wife. The wife also getting a new pair walking boots. We were assisted by Ross C who was a great help in letting us try the jackets on. Nothing was to much hassle for him, especially with me trying on multiple jackets all connected up to the security links. We got two jackets and a pair of boots. We saved a small fortune with the deals. Always helpful staff in the Clydebank store. Will be back again soon for other essentials.
June 13, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Robbie helped me...
Robbie helped me pick a waterproof jacket today, really appreciated his guidance.
I was served by Chris, who was really helpful too.
Thanks.
June 13, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Good staff
The staff were very helpful and obviously very knowledgeable, Ross c and Scott informed us about the best tents from their own personal experiences, 10/10 would come again
June 13, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Shocking & embarrassing!
Paid for a £50 gift voucher as a gift. Paid extra for next day delivery. Took 2 days to deliver by EVRI. Recipient tried to use in GO OUTDOORS. Told nothing on card by shop cashier. He was embarrassed. I was embarrassed. He then had to make various phone calls & shop were pretty unhelpful. Shop stated they couldn’t phone for him to sort it out despite myself forwarding the email with all details for him.
I will never purchase a gift card again through them. Save your own time and money! Shocking service.
May 28, 2026
Reply from GO Outdoors - Clydebank
We’re very sorry to hear that your gift card did not arrive within the next day delivery timescale you paid for. This isn’t the level of service we expect to provide, and we apologise for the delay on this occasion.
In view of this a refund of the £5.99 delivery charge has been issued back to your original payment method. This should appear on your statement within 3–5 working days, and you will have received an email confirming this.
We have also reached out to you via email to gather a little more information, as our initial checks show the gift card is active with the full £50 balance. Once we receive your response, we’ll be happy to investigate this further for you.
Kind Regards
GO Outdoors Customer Care
Service with a smile😃
David C was very kind ,knowledgeable,
polite, and helped me choose an appropriate daysack for my needs.
He spent a good deal of time with me and my wife as I have a disability and even had me try the rucksack on , as well as explaining
the various parts It suited my needs perfectly for holding my 2 camping chairs!!
He then took us over to the till .
I was made to feel “”important” during my time there
Thank you David (C) for all your attentions.
Cheers
Mike.
June 10, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
David C was very helpful picking the…
David C was very helpful picking the write sizing and free martial art lesson 🥋 !
June 10, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service and advice…
Excellent customer service and advice from Jac and Chris-P very helpful and friendly can't be beat Thank you B Dunn Glasgow
June 9, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Big Thanks to David C who helped out…
Big Thanks to David C who helped out keeping my trusty old tent going for another year, Sourcing seemingly unobtainable replacement parts.
Good store with knowledgeable Staff.....
June 8, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Hassle free from start to finish.⭐️⭐️⭐️⭐️⭐️
May 30, 2026
Reply from GO Outdoors - Clydebank
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Clydebank
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent cusomer service
I'm a frequent customer in the store and the staff never fail to attend to whatever request I throw their way! Susie often goes above and beyond with greeting and helping me out with nervous dogs that I bring to the store for environmental exposure. Adam on the tills was very resourceful with taking my post code as I had forgotten my card that day. Overall the experience ran smoothly and all our needs were accomodated, despite the store being busier than usual.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Clydebank
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Had to return 2 chairs as they had been…
Had to return 2 chairs as they had been labelled up wrongly , staff got us the correct chairs in a flash , shout out to Susan , Chris and Jae , great customer service 😊
June 4, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Helpful
Lawrence was a good help when I was looking for walking boots today.
I left the shop feeling happy with my purchase.
June 4, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
David was an absolute star
David was an absolute star! He explained the different types of camping stoves and showed me how they work. I purchased one which I can't wait to try out!
June 1, 2026
Unprompted review
Full court press for Service
All the staff that helped me on my visit were very freindly amd helpful, even when a product I wanted to buy was unavailable. The found me a suitable trolley and even helped me out to the car and assisted loading it. I cant rate them highly enough. Especially Lee Cross who was exceptionally helpful.
May 28, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Cycle repair.
Handed my bike in for repair today at clydebank. Was repaired, and back with me within an hour by a knowledgeable, helpful young man.
Great price too, well done Robbie!!!
June 1, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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