GO Outdoors - Colchester Reviews 

Excellent service

Went in to buy some new hiking boots. Andrew kindly made some recommendations on what may suit me best. The first pair of boots were a good fit, but a little tight on the side of my toes on one boot. Andrew re-laced the boot and solved the problem. I bought the boots. No pressure to buy, just skilled knowledge and great customer service. Thanks for the help.

I visited the Colchester branch on Monday 27th July at 19.15 to purchase walking boots. The assistant wasn't particularly helpful but I managed to find something suitable costing £65. The time was 19.55 approx but, walking to the tills unaware the store would be closing at 20.00, we stopped to look at a chair valued at around £50. The young lady cashier called over to us and said the store was closing and we had to pay by 20.00 because the till automatically closes at that time. I asked why did the till close dead on 20.00, she said it was to conform with trading laws which I didn't question but knew was incorrect. Your website says your tills do not close automatically at closing time, staff must manually close the registers. So not only was the experience not what I expected but I was lied to. I understand the store is closing down (I wonder why).

Brilliant place for all outdoor activities. The staff at the Colchester branch are friendly and extremely helpful. It’s such a shame it’s closing. I don’t think I’ll be going to my nearest branch’s in Ipswich or Thurrock in the future.

Very good staff and a reasonably priced product.

What a joy it was to have Kitty serve us this morning. She was hugely knowledgeable and extremely helpful and gave us brilliant advice and recommendations. Such a difference to the nonchalant don’t care attitude of most shop assistants nowadays. We were incredibly impressed with her and very grateful for her knowledge. Thank you and well done Kitty and well done Go Adventure! We will certainly be back and will be recommending you.

Helpful staff, explained my requests, assisted and advised on the products I was interested in

Brilliant service from Andrew who was considerate, knowledgeable and professional. What more could you want? Will recommend to others, thank you!

Andrew was very helpful in guiding me to the right size and fit of walking sandal. Thank you.

Andrew was amazing! He answered all our questions honestly. Sorted the deals. We got everything we needed with all the correct connectors. Fab experience

Everything is good

Fraser was amazingly patient and informative. My husband wasn't sure what he wanted but Fraser was brilliant with him.

Andrew was brilliant with helping us choose our hiking boots. He was really informative and added no pressure, just pure incentive to want to help. His knowledge and experience as a whole was so much help. He took the time to answer all of our questions and it was amazing to hear about his personal experiences and achievements. Really recommend talking to Andrew if you see him in store!

When I telephoned the store to enquire if they stocked refrigerator cool boxes, was given good information which led to me driving to purchase the item.
I spoke with Morgan on the telephone and he also helped me make my purchase. If he wasn’t able to answer a question he sought help from his supervisor to provide me with what I required and needed to know. All in all great service and highly recommend them and will be sure to shop there again.

I went to go outdoors today to get some new hiking boots. There were so many options and I didn’t know where to start. One of the store assistants Andrew asked what I wanted hiking boots for and was able to suggest boots which fit my needs and explained in detail how they would help my level of hiking. Was super helpful and even showed me a new way of tying my laces for extra support. He was very knowledgeable and I felt very well informed. Made what would have been a very long process a super quick and easy one. Thanks so much Andrew!!! Perfect service

The experience from start to finish was faultless. I ordered my product online for collection instore, everything was very straightforward. When I went to collect my product it was quite big and bulky and one of the store members brought it out and put it in the van for me.

I had one of the best customer service experiences here last week. Andrew helped me so much with buying walking shoes ahead of my holiday, which turned out to be the best purchase I could have made; they are so comfortable and such a good investment. He gave me so much advice, local recommendations for my holiday, and even showed me the best way to tie my shoes! I cannot thank him enough!

Excellent service and advise from Andrew. Really appreciated having an expert in the field, who has a depth of personal experience to assist us with our purchases, rather than a salesperson. Thank you.

We wanted another pair of walking shoes for my wife.
The assistant Andrew was very helpful and knowledgeable he recommended a pair that would suit my wife's requirements she is very pleased with them