What a joy it was to have Kitty serve us this morning. She was hugely knowledgeable and extremely helpful and gave us brilliant advice and recommendations. Such a difference to the nonchalant don’t ca... See more
Company replied
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See what reviewers are saying
Extra low prices, but sadly because it was a closing down sale. We like a lot of others will miss the Colchester store and the great helpful staff especially the guy on the footwear section.
Company replied
Excellent customer service from the manager & assistant Josefine. It's a shame this great store is closing It's Colchester branch, always found them very helpful.
Company replied
Andrew was brilliant with helping us choose our hiking boots. He was really informative and added no pressure, just pure incentive to want to help. His knowledge and experience as a whole was so much... See more
Company replied
Company details
About GO Outdoors - Colchester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit C, Sheepen Road, CO3 3GT, Colchester, United Kingdom
- 01206 580551
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff ordering in as required…
Helpful staff ordering in as required when item was out of stock and helping me to look for items (then refunding when it wasn't the right item.
September 15, 2025
Reply from GO Outdoors - Colchester
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Susan was so helpful and knowledgable
Susan was so helpful and knowledgable , the advice she gave helped me ensure I am prepared for the event I am attending this weekend thank you Susan, you are a star!
September 11, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Pleased with my shopping experience
The person that served me was very helpful and pleasant and I was able to purchase exactly what I needed and at a good price
September 9, 2025
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful, friendly staff and good products
I was given helpful and honest advice by Susan and Pamela from the clothing team. I was making a fairly substantial purchase so I wanted to make sure I was spending my money wisely, so their assistance was much appreciated!
September 3, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great place
Very helpful staff and generously stocked store at Colchester, offering several choices of the item l wanted.
August 28, 2025
Reply from GO Outdoors - Colchester
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Susan was really helpful assisting me…
Susan was really helpful assisting me with a choice of tables & her and her colleagues were able to answer all of my queries. Excellent service.
August 28, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great shopping experience
We found exactly what we were looking for and at a very good price. The item was a bit heavier than we expected but a very nice shop assistant took it to the till for us or though he was busy at time doing other things.
August 18, 2025
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Had a great experience buying some…
Had a great experience buying some walking shoes - the sales assistant Kitty was fabulous - very knowledgeable and helpful with no pressure. Would strongly recommend.
August 21, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
It's the second time now that I have…
It's the second time now that I have been to the store and got a good deal
August 14, 2025
Reply from GO Outdoors - Colchester
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Kirsty was very helpful
Kirsty was very helpful, got products out to show us, she was patient and knowlegeable, great shopping experience
August 9, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Needed a FloGas refill
Needed a FloGas refill, called beforehand to be informed they had 2 in stock, went to the store and was served by some friendly staff who swapped out the cylinder quickly and I was on my way. Great staff, clean and tidy store.
August 9, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
A very good shopping experience
A very good shopping experience, Kitty the shop assistant was very helpful with product selection.
August 3, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Tops banter on the till
Tops banter on the till - lovely team especially Mike & Adriana
July 17, 2025
Unprompted review
Reply from GO Outdoors - Colchester
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Lovely staff with great knowledge
My friends and I came in for some help with insoles and shoes. Andrew was extremely helpful and an all round lovely guy. He obviously has lots of experience in this sector. Felt really welcome and well catered to. Will definitely be spending more time in this shop.
July 11, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Easy to find what i was looking for
Easy to find what i was looking for, good prices, and in stock.
July 6, 2025
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Were they bored?
The few staff members we saw appeared disinterested in their jobs, and particularly disinterested in customers.
I found what I wanted, paid, and left the store but the lasting impression created by the staff was not a positive one.
June 29, 2025
Reply from GO Outdoors - Colchester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Extremely helpful team!
Morgan and Andrew we extremely helpful on Thu when I needed patio Gas and was unsure of the type I needed. Thanks team, great service!
June 26, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great shop and brilliant staff anything…
Great shop and brilliant staff anything you want to know staff are well informed and are very helpful, The only downside for me is Colchester store stopped selling fishing stuff but still a great place to shop
June 24, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
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