What a joy it was to have Kitty serve us this morning. She was hugely knowledgeable and extremely helpful and gave us brilliant advice and recommendations. Such a difference to the nonchalant don’t ca... See more
Company replied
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See what reviewers are saying
Extra low prices, but sadly because it was a closing down sale. We like a lot of others will miss the Colchester store and the great helpful staff especially the guy on the footwear section.
Company replied
Excellent customer service from the manager & assistant Josefine. It's a shame this great store is closing It's Colchester branch, always found them very helpful.
Company replied
Andrew was brilliant with helping us choose our hiking boots. He was really informative and added no pressure, just pure incentive to want to help. His knowledge and experience as a whole was so much... See more
Company replied
Company details
About GO Outdoors - Colchester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit C, Sheepen Road, CO3 3GT, Colchester, United Kingdom
- 01206 580551
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Walking boots
Excellent choice of boots across a range of prices. Great service from Mark even though it was busy.
April 14, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great service from Mark
Great service from Mark who helped our family select hiking boots and shoes. He was informative and knowledgeable. Great selection of adult shoes and boots to choose from but a limited range for children.
April 7, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent service received from Mike…
Excellent service received from Mike while buying all my camping gear for the summer
March 31, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I had great experience at Colchester…
I had great experience at Colchester GoOutdoors. Andrew was very helpful. He did his best to help me get the right hiking shoes. Very please
April 2, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Friendly and helpful
Visited at a quiet time and needed help with a jacket that was tied through a security system. Mike was super helpful and friendly, without giving it the full on sales pitch, which I appreciated. Very knowledgeable about the different brands and technical features. Recommend.
March 28, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Some good, some not so good
All good apart from the almost being overcharged at the till. Asked the cashier to check the total and he confirmed the amount was correct - it wasn't. Eventually had to ask another (more pro-active) member of staff to re-check, and this time he confirmed the error, and ensured I paid the correct amount.
March 23, 2025
Reply from GO Outdoors - Colchester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Loved the new shop and staff were…
Loved the new shop and staff were amazing and very helpful
March 21, 2025
Reply from GO Outdoors - Colchester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Good price for a good jacket.
Able to try on jackets in store to find the style and size I liked most. Was able to renew my Go Outdoors membership at checkout to get the members' price for my chosen jacket and also have a code for a further 15% reduction.
Staff member at checkout was friendly and helpful.
March 11, 2025
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Purcey help me today helpful and polite…
Purcey help me today helpful and polite with my purchase
March 10, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fantastic
Fantastic. Really knowledgeable staff and a great store. Brilliant. Highly recommend. Andrew was incredibly helpful getting me fully kitted out and chose for me rather than what was most expensive/unnecessary. Will definitely be back.
March 6, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great assistance from a member of staff…
Great assistance from a member of staff guiding me to the best product for my needs.
February 26, 2025
Reply from GO Outdoors - Colchester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Aiko was brilliant with good product…
Aiko was brilliant with good product knowledge
Thankyou well done
February 24, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Colchester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
great customer service
February 20, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Brilliant service from Mark
Mark was very helpful and friendly when we were looking to buy some hiking boots. He gave us his time to help us make the right choice. Not only did he help us with our purchase, he generously gave lots of additional information about hiking, camping and outdoor wear. His vast knowledge made our shopping experience very beneficial. Thank you.
February 18, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
In the last couple of months I have…
In the last couple of months I have visited a couple of times. In both occasions was greeted by very friendly staff. Super helpful, especially by Charlotte. She was able to find what I need both times. Very helpful, super friendly. All round positive visits.
January 17, 2025
Unprompted review
Reply from GO Outdoors - Colchester
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The store had an excellent range of…
The store had an excellent range of winter wear and footwear. The staff were very knowledgeable and friendly, Charlotte helped me find all the things I needed within my budget.
February 13, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The team were all helpful and happy to…
The team were all helpful and happy to answer our questions.
February 17, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Colchester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent customer service and great…
Excellent customer service and great price. Young member of staff (Charlotte )but really knowledgable and helpful
February 16, 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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