Visited your store on 13th August for some items for my camping trip and was really impressed with the brilliant customer service at the cribbs causeway store. In particular great service from Delia... See more
Company replied
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Absolutely terrible online customer journey! I ordered a Haven Shelter and two camping chairs in the sale, order click and collect. I got numerous conflicting emails saying of of the two camping chai... See more
Company replied
Viv served us at the checkout today, and she was absolutely amazing. She was incredibly friendly, patient, and helpful. Even though the store was closing, she stayed behind after her shift to make sur... See more
Company replied
The store had just what I needed at a reasonable price. The shop floor assistant helped me find the correct camping gas I needed. The till assistant, Viv, was very polite, friendly and helpful, and ad... See more
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Company details
About GO Outdoors - Cribbs Causeway
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 1CC Centraurus Retail Park, BS34 5TS, Bristol, United Kingdom
- 01174 506747
4.9
Excellent
4K reviews
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Visited your store on 13th August for…
Visited your store on 13th August for some items for my camping trip and was really impressed with the brilliant customer service at the cribbs causeway store. In particular great service from Delia who was kind enough to check over the phone they had the things I was looking for and to put them aside for me until I got there. Very friendly and helpful and exceptional customer support from her and also the young guy who was serving at the checkout that day who helped me with my phone to use Klarna for my checkout. Didn’t get his name, but super helpful and knowledgeable.
I was also impressed with the range of items on sale and the prices; which are very reasonable especially when you sign up for the saving card. Would have no hesitation in recommending this store or returning.
August 13, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
Samuel at the checkout was very helpful when my membership card did not work.
Very pleased with my purchase, found everything I needed.
August 16, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Sam was really helpful and knowledgeable
Sam was really helpful and knowledgeable
August 14, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good
Found most of the things I needed. One item that online said was available in store, was not.
Happy overall though. I didn’t need any help as I knew what I wanted.
August 11, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
August 5, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Brilliant customer service at the store
Viv at Cribss causeway Outdoor center, served us at the checkout today, and she was absolutely amazing. She was incredibly friendly, patient, and helpful.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Viv was very helpful
Viv was very helpful. Especially when looking for my membership number, which had expired in the end.
August 5, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service
Viv at Cribbs Causeway store was extremely helpful & friendly.
August 6, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service by Viv
Excellent service by Viv. She made our purchase smooth. She is so kind which made our day!
August 6, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Viv was fantastic 🙌
August 6, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very helpful lady who issued the…
The lady who issued the invoice was very helpful and kind.
Thank you
August 6, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Absolutely terrible online customer…
Absolutely terrible online customer journey!
I ordered a Haven Shelter and two camping chairs in the sale, order click and collect. I got numerous conflicting emails saying of of the two camping chairs is not available, but when I got to the store neither were available and the Haven Shelter was just the side door (not clear at all on the site). I then asked to get everything refunded and got my refund in 3 increments. The refund was also incorrect so had to go on two lengthy calls to finally sort. Customer service teams on the phones and in-store were fantastic, but completely let down by the shoddy online experience
July 29, 2026
Reply from GO Outdoors - Cribbs Causeway
Thank you for taking the time to leave a review.
We are sorry to hear about the issues you expeienced with your Click & Collect order and the confusion caused by the product information provided online. We understand how frustrating it must have been to receive conflicting stock availability updates, only to arrive in store and find the items unavailable and the product description not as clear as it should have been
We are also sorry that the refund process was not handled cirrectly the first time which resulted in further contact being made to have this resolved.
While we are pleased to hear that the customer service that was provided both instore and online was good, its disappointing to hear that the overall experience fell below expectations.
We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.
Kind regards
Go Outdoors Customer Care Team
Viv at the till was lovely and helped…
Viv at the till was lovely and helped us sort out our membership
August 6, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Fantastic and friendly
Vivienne was fantastic and friendly- thank you for the wonderful customer service
August 5, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great customer service by Viv
Great customer service by Viv. We called and requested a sleeping bag as we saw it online and we were able to reserve the last one, so we popped up after work to collect for my sons DoE! Viv was extremely helpful and polite
August 5, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from Viv
Excellent service from Viv, let us know all the discounts we were eligible for and helped us renew our membership
August 5, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Customer service
Viv on the till was exceptionally helpful. Best service and above and beyond service I have had for ages
July 8, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent experience.
Very good price for the camping table and excellent customer service from Viv at the checkout.
August 4, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Refund issue without quibbling
Refund issue without quibbling. Served by Viv who was super helpful, nice and actually seemed genuinely interested in her customers.
August 4, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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