Had great expierence buying hiking shoes, staff is welcoming and helpful. Isabelle and Viv was so positive and that made me laugh and smile. I will be coming back!
Company replied
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See what reviewers are saying
We were greeted with a smile and felt very welcomed straight away. The staff are all very knowledgeable when you want advice and are happy to talk to you about your specific needs. Viv who served us,... See more
Company replied
Outstanding service from Viv at the checkout. She answered my questions before I shopped and ensured I got all the discounts I was due - sadly just the Go Outdoors card this time! Also helpful was an... See more
Company replied
A very helpful assistant advised that I could use my blue light card for extra discount on top of my store discount card. I didn't know this so the extra discount was a bonus.
Company replied
Company details
About GO Outdoors - Cribbs Causeway
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 1CC Centraurus Retail Park, BS34 5TS, Bristol, United Kingdom
- 01174 506747
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Amazing service from Viv on tills…
Amazing service from Viv on tills today. Very helpful, a credit to the store team!
August 4, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Lots of discounts on offer
Lots of discounts on offer when we visited the store. Viv who served us was extremely helpful and cheerful
August 4, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
viv- excellent helpful service
viv- excellent helpful service, on a busy day. Only a shame she was doing such a great job on her own! Should have been more staff. Well done Viv
July 30, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Really friendly staff overall and a…
Really friendly staff overall and a well presented store. Viv was really helpful and pointed us to additional savings - thank you Viv!
July 30, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Viv was very helpful today
Viv was very helpful today. I had my young children with to me and they were taking it in turns passing things to her at the till. Highly recommend.
July 30, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Easy to find what we needed
Easy to find what we needed, great prices and Viv at the till was very friendly and helpful!
July 29, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Viv was very helpful and friendly to…
Viv was very helpful and friendly to everyone she served at the tills, I was in a small queue, she was patient and caring to the elderly lady in front of me, making sure not to rush her and ensure her items were packed in her walker, this is what great customer service should look like.
July 30, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very good service
Some great deals to be found in store and Viv served me, she was really helpful and friendly. She answered all my questions and we had a lovely chat.
July 29, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cribbs Causeway
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Beth at check out was very helpful and…
Beth at check out was very helpful and polite
July 13, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff
July 15, 2026
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great visit
Honie was so knowledgeable and helpful.
We left with everything we needed.
July 29, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Served by Viv
Served by Viv, she was amazing in the art of customer service. Made me feel valued and got me the best deal. Walked out sparkling ✨️ what fabulous service 💖
July 28, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Viv go outdoors
Viv, was so helpful and a pleasure to meet. Great advocate for go outdoors.
July 28, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Honie was welcoming and very competent…
Honie was welcoming and very competent in her handling of customer needs.
July 26, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Went in to buy an air mattress and was…
Went in to buy an air mattress and was served by Viv. She was so helpful, friendly and kind to my children. Thanks!
July 23, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Have to rate this as 5 star experience…
Have to rate this as 5 star experience as arriving to shop at 10 o’clock on Sunday and being greeted by happy faces advertising the fact the till’s not operating until 10:30 that’s normal shopping opening.
I’ve needed quite a few different helps as buying for an expedition and also for someone who’s not with me, and that put the guy in the shoes department to the test to get quite a few different trainers for my daughter to chose over the phone ( fair play to whoever this young guy was 5star) then couple girls and guys helped and finally meet a lady stocking by till who kindly brought my stored shopping to me and Ashley on the till give me all the need info about returns, a professional example of young guy. Awesome 5 stars to all
July 26, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Helpful staff
We had a great experience in GO Outdoors thanks to the kindness of Viv! We went in for some last minute swim bits for my son as we were off on a weekend away with family. Viv was really helpful, kind and chatty to us - which my son loved as he hates being dragged to the shops but loves a chat! She honestly left a lasting impression on us both and is a credit to the store and company. Thank you Viv!
July 16, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Found just what I was after
Came to store to look for women’s running shorts. Found a pair which fitted perfectly. I was served by Viv who was so efficient and friendly. She is an asset to your store.
July 23, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Viv served me at the checkout this…
Viv served me at the checkout this week, and she was absolutely amazing. She was incredibly friendly and went out of her way to be really helpful with my purchase of tent accessories.
Thank you Viv and the team @ Cribbs Causeway.
July 22, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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