Had great expierence buying hiking shoes, staff is welcoming and helpful. Isabelle and Viv was so positive and that made me laugh and smile. I will be coming back!
Company replied
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See what reviewers are saying
We were greeted with a smile and felt very welcomed straight away. The staff are all very knowledgeable when you want advice and are happy to talk to you about your specific needs. Viv who served us,... See more
Company replied
Outstanding service from Viv at the checkout. She answered my questions before I shopped and ensured I got all the discounts I was due - sadly just the Go Outdoors card this time! Also helpful was an... See more
Company replied
A very helpful assistant advised that I could use my blue light card for extra discount on top of my store discount card. I didn't know this so the extra discount was a bonus.
Company replied
Company details
About GO Outdoors - Cribbs Causeway
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 1CC Centraurus Retail Park, BS34 5TS, Bristol, United Kingdom
- 01174 506747
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from GO Outdoors - Cribbs Causeway
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Viv was very hlpful and curteous.
July 23, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Staff (Viv) was very good.
Staff (Viv) was a very helpful, jovial and pleasant Staff member who made the shopping experience memorable and easy, including helping me sign up to your customer base.
July 23, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cribbs Causeway
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Staff so helpful
Staff so helpful! Amazing deals on a pair of chairs. Viv was amazing and so lovely. Excellent experience
July 23, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Viv served us at the checkout today
Viv served us at the checkout today, and she was absolutely amazing. She was incredibly friendly, patient, and helpful. Even though the store was closing, she stayed behind after her shift to make sure everything was sorted for us. That level of care and dedication is truly exceptional. Thank you so much, Viv, for your outstanding customer service. You made our shopping experience a pleasure! We really appreciate it.
July 22, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Amazing polite helpful and personable
Viv at Go outdoors at Cribbs Causeway: Amazing polite helpful and personable - all things that online shopping cannot replace
July 22, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The store had just what I needed at a…
The store had just what I needed at a reasonable price. The shop floor assistant helped me find the correct camping gas I needed. The till assistant, Viv, was very polite, friendly and helpful, and advised me on a deal on pegs and mallets - she also wished me a great camping weekend which was really appreciated. Definitely would come again.
July 22, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cribbs Causeway
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful staff
Friendly and helpful staff - Viv was especially helpful and kind. Good stock and choice of products.
July 22, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly and efficient staff
Friendly and efficient staff who dealt with a return and a new sale. Even told me I qualified for an extra reduction. Thanks so much - especially Viv!
July 21, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
The staff were extremely friendly and…
The staff were extremely friendly and helpful especially Viv on checkout. Thanks a lot Go Outdoors.
Matt
July 4, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Viv absolutely smashed it today…
Viv absolutely smashed it today…smiles, personality and a genuinely fantastic interaction. No issue renewing a card and joking with the kids. Have a fab summer Viv and thanks for making our day!
July 21, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Viv was helpful & friendly as always!
Viv was helpful & friendly as always!
July 21, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Welcoming and helpful
Welcomed at the door and directed to what we needed. Huge selection of camping gear and accessories.
Good size range on wet weather gear so came away with a perfect waterproof.
Viv at checkout was extremely helpful, sorted my membership and also helped me use my GirlGuiding membership for extra discount.
Overall excellent!
July 21, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Very easy shopping experience
Very easy shopping experience, got exactly what I needed. Viv who served me was lovely to chat to and made sure I had all the discounts I could
July 21, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Exceptional help from both members of…
Exceptional help from both members of staff that I dealt with!
July 4, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Camping chair
Everyone was really helpful, friendly and nothing was too much trouble. Viv the cashier was great asked if we had any discounts and said about blue light card. Will definitely be visiting this shop again thank you.
July 16, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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