I was served by a wonderful lady named Viv. She helped me find everything I needed and nothing I asked was too much. She went above and beyond to make my experience unique. Thank you so much for makin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had great expierence buying hiking shoes, staff is welcoming and helpful. Isabelle and Viv was so positive and that made me laugh and smile. I will be coming back!
Company replied
Helpful young man fetched different sizes of hiking trainers for me to try. Viv was very helpful informative & friendly at the checkouts.
Company replied
Outstanding service from Viv at the checkout. She answered my questions before I shopped and ensured I got all the discounts I was due - sadly just the Go Outdoors card this time! Also helpful was an... See more
Company replied
Company details
About GO Outdoors - Cribbs Causeway
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 1CC Centraurus Retail Park, BS34 5TS, Bristol, United Kingdom
- 01174 506747
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Welcoming and helpful
Welcomed at the door and directed to what we needed. Huge selection of camping gear and accessories.
Good size range on wet weather gear so came away with a perfect waterproof.
Viv at checkout was extremely helpful, sorted my membership and also helped me use my GirlGuiding membership for extra discount.
Overall excellent!
July 21, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Very easy shopping experience
Very easy shopping experience, got exactly what I needed. Viv who served me was lovely to chat to and made sure I had all the discounts I could
July 21, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Exceptional help from both members of…
Exceptional help from both members of staff that I dealt with!
July 4, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Camping chair
Everyone was really helpful, friendly and nothing was too much trouble. Viv the cashier was great asked if we had any discounts and said about blue light card. Will definitely be visiting this shop again thank you.
July 16, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service, and helpful staff
Made a large purchase of goods and viv couldnt be more helpful, she made me a go outdoors member so i saved a bit of money which was great and was good to talk to and all round a good experienxce
July 16, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Viv on the till at Cribbs Causewsy was…
Viv on the till at Cribbs Causewsy was ace and cheerful with it - signed me up for a year of discounted prices and special offers. £5 for a year of benefits .... Saved more than that on my first visit. Thank you
July 16, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Viv served me and my brother
Viv served me and my brother. She was extremely friendly and went out of her way to help us with our membership card and put a smile on our faces!
July 16, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great customer service
The lady at the till went out of her way to be extremely helpful, checked if I qualified for any reduction and was such a friendly person.Made my day a little happier.Her name was Vic but I'm uncertain about the date
July 9, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff, good advice on products. Thank you Viv!
July 15, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Staff member Viv was extremely helpful
Staff member Viv was extremely helpful, reminded me of discounts I can use.
July 15, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Swift and helpful service from Viv!
July 15, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Samuel at Go outdoors Cribbs
Samuel was friendly and helpful at the checkout. He made sure we had found everything we needed and was very efficient.
July 12, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Viv was extremely helpful and patient…
Viv was extremely helpful and patient at the check out during my visit.
She was very happy and friendly member of the team
July 7, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Samuel was great and helped with the…
Samuel was great and helped with the camping gear
Also helped get student discount which was fantastic
Only negative was one item was not scanning and after spending over £150 might have given us with a discount
All in all superb customer service
July 12, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cribbs Causeway
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cribbs Causeway
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great service with enthusiasm from Viv
Great service with enthusiasm from Viv
July 9, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Really fab customer service from Viv
Really fab customer service from Viv. Helpful, happy & eager to ensure a positive experience.
July 8, 2026
Unprompted review
Reply from GO Outdoors - Cribbs Causeway
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.