Great customer service in the shoe department. I was served by Lewis who was very patient, helpful and professional. I tried on loads of different styles and sizes before finding the perfect pair. I r... See more
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Today we were served by Lewis. He approached us and asked if we needed any help. He was incredibly helpful, knowledgeable on products we needed help buying but also he was very polite. His customer se... See more
Company replied
Absolutely first class, knowledgeable service and advice from Harry at Go Outdoors, Marsh Barton. Very happy with my choice after such good guidance.
Company replied
Poor experience ordering online. Used the collect option at the store, but the status never changed from ‘we are preparing your order’ in the store app. The website very much discourages coming down u... See more
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Company details
About GO Outdoors - Exeter
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, United Kingdom
- 01392 531855
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great customer service in the shoe department
Great customer service in the shoe department. I was served by Lewis who was very patient, helpful and professional. I tried on loads of different styles and sizes before finding the perfect pair. I really appreciate being able to shop for trainers in person much easier than on line.
August 22, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Alfred was very helpful and…
Alfred was very helpful and knowledgeable
August 23, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Larry was amazing!
Larry was amazing!! Took the time to walk us through many options. Really helpful.
August 22, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Larry brilliant thanks
Larry, was particularly helpfull. I needed hiking socks and my feet, and preferences are awkward. He was very patient and kind. We found the right socks.
August 22, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Absolutely first class
Absolutely first class, knowledgeable service and advice from Harry at Go Outdoors, Marsh Barton. Very happy with my choice after such good guidance.
August 20, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Having navigated around some blocked…
Having navigated around some blocked isles I was looking in the fishing department when I young man asked if I needed any help. I asked him a question about some fishing items and he said ' I'm sorry this isn't my department... '(as I was waiting for the usual response in other outlets he said ' if you wouldn't mind waiting a bit I'll find someone who can help ' he was back in 5mins and had the answer to my question. Being wheelchair bound I'm used to people ignoring me and avoiding me, this young man ALFRED did all he could to help, it's refreshing to see young people not afraid to ask if someone in a wheelchair needs any help or avoid them the most important part of this interaction was Alfred kept eye contact with me, what a change it is to feel normal and part of society.
Alfred kept it up young man and you will go far, thank you from the bottom of my heart. 🫡⚓
August 20, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Lewis helped find my son a pair of…
Lewis helped find my son a pair of hiking boots - he had a lot of helpful advice and was very knowledgeable. Thanks Lewis!
August 17, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I bought my new walking boots in Go…
I bought my new walking boots in Go Outdoors Exeter branch on Saturday and the help and advice that Lewis gave me was fantastic. Thanks Lewis.
August 15, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Summer was very helpful went above and…
Summer was very helpful went above and beyond to go out back store to get what we need
August 15, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Summer was so helpful in finding what…
Summer was so helpful in finding what we required, friendly and nothing was to much
August 15, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helped me find the products i needed
Helped me find the products i needed
August 15, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Poor experience ordering online
Poor experience ordering online. Used the collect option at the store, but the status never changed from ‘we are preparing your order’ in the store app. The website very much discourages coming down until a pickup confirmation was received, so didn’t feel great going down to the store to enquire.
August 7, 2026
Reply from GO Outdoors - Exeter
We are sorry to hear that you did not receive any communications from us in relation to your order’s collection status. We have identified an issue with email communications not being received by some customers. This is being addressed as a priority to help prevent further disappointment. We can see that your order has now been collected from the selected collection address.
We are saddened to learn that that our website did not make you feel great about visiting the store before receiving the email to advise that the order is ready to collect. This is intended to prevent our customer's making wasted visits and we apologise that you were left feeling this way. This is not the level of service that we aim to provide.
Thank you for taking the time to leave your feedback. We really do appreciate it and utilise your comments to make improvements to the shopping experience offered to our customers.
Kind regards,
GO Outdoors Customer Care Team
Alix was so helpful
Alix was so helpful, I had spent weeks searching through the internet and been to various bike shops for them to say I couldn’t get a child bike seat for my bike, Alix fitted one in 10 minutes.
Such a kind and helpful person
Thank you
August 13, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Lewis
Today we were served by Lewis. He approached us and asked if we needed any help. He was incredibly helpful, knowledgeable on products we needed help buying but also he was very polite. His customer service skills were outstanding. I recommend giving this employee a promotion!
August 10, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Lewis was great
Lewis was great. He really helped me choose new trekking shoes.
August 10, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Your colleague Lewis was very…
Your colleague Lewis was very knowledgeable and helpful
August 10, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
Lewis was exceptional. Very knowledgeable and helpful.
August 10, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer care by Lewis
We were served by Lewis and he was so professional, polite, courteous, and helpful. He balanced supporting with giving us space and time.
He could not have provided better customer care.
August 10, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Thank you Robbie for helping me choose…
Thank you Robbie for helping me choose the right tackle for carp fishing. I hope to use it soon with my son.
August 5, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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