At your Exeter, Marsh Barton, branch I was assisted by one of the Store Colleagues called Larry to purchase hiking boots. He was super helpful and used previous customer experiences to aid me in buyin... See more
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I went in to GoOutdoors and wanted to browse. In many stores like this, the staff are pretty apathetic and don’t really engage. A young lady passed me to Harry, who was very knowledgeable about roof... See more
Company replied
Robbie in the Exeter fishing section, was excellent. We had no idea what we needed. He knew the local area and advised what we'd need. Walked out with good quality fairly priced equipment. Now happily... See more
Company replied
Picked up an online order on Monday, the tent is great, very happy with it. Went back on Wednesday to buy some more stuff but the guy at the till was an unpleasant person. He couldn't find my membersh... See more
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Company details
About GO Outdoors - Exeter
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, United Kingdom
- 01392 531855
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Brilliant Staff…
I went in to GoOutdoors and wanted to browse. In many stores like this, the staff are pretty apathetic and don’t really engage. A young lady passed me to Harry, who was very knowledgeable about roof tents and boxes. Sam helped me with tables and a fridge and Alfred - who was on the checkout - was superb. They were all engaging, knowledgeable and very helpful and any store would benefit from having staff like those at GoOutdoors Exeter. Well done to all and thanks.
July 2, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
At your Exeter
At your Exeter, Marsh Barton, branch I was assisted by one of the Store Colleagues called Larry to purchase hiking boots. He was super helpful and used previous customer experiences to aid me in buying boots that suit my needs. I eventually decided to go up size and am genuinely very happy with my choice.
July 1, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Robbie in the Exeter fishing section
Robbie in the Exeter fishing section, was excellent. We had no idea what we needed. He knew the local area and advised what we'd need. Walked out with good quality fairly priced equipment. Now happily fishing the canal. Perfect
June 27, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Alfred at the Exeter Branch was great
Alfred at the Exeter Branch was great! He brought me all the walking shoes I asked for and was very friendly and knowledgeable. Nothing was too much trouble! He gave sound advice and was very helpful and patient. An excellent member of staff!
June 28, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
We were helped by Alfred at the Exeter…
We were helped by Alfred at the Exeter branch - knowledgeable, polite - a pleasure.
June 28, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Amazing experience
Amazing experience, great customer service (thank you Alfred!) will be shopping again
June 28, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Third broken tent pole, with a happy ending
I came back in again with my third broken Berghaus bedroom tent pole! Luckily for me a really helpful man, his name is Jake took a lot of time and trouble to find me a replacement pole out the back. No spares so I brought a replacement pack with discount kindly given by Jake as I had to buy a pack. Jake then took everything out the back and replaced/fixed my broken poles. What a star! 🤩
June 26, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Harry was helpful and informative
Harry was helpful and informative. Knew his stuff and more than happy to help. Good service, good experience.
June 25, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Straight forward online purchase
Straight forward online purchase. Easy parking at store for pickup.
Clear signage for collection point.
Friendly staff member.
June 16, 2026
Reply from GO Outdoors - Exeter
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Very well guided by sofia with correct…
Very well guided by sofia with correct sizing of closed toed sandals and an excellent price - teva hurricane xlt3
June 24, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Took ages for my package to be ready to…
Took ages for my package to be ready to be collected
June 9, 2026
Reply from GO Outdoors - Exeter
Thank you for taking the time to share your recent order experience.
We are dissapointed to hear your Click & Collect order took longer than expected to be ready. We understand how frustrating delays like this can be, especially when you’re waiting to collect your items.
This isn’t the standard of service we aim to provide, and your feedback will be shared with the store team to help improve our processes.
Kind regards
Go Outdoors Customer Care Team
Great service!
Josh was really helpful and polite. He gave great advice so I ended up with exactly what I needed.
June 20, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Thank you James for taking the time to…
Thank you James for taking the time to understand my requirements and your patiences in helping me make the correct choice
June 21, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Helpful service with footwear
Helpful service with footwear, thanks Josh
June 20, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
After numerous times trying to purchase…
After numerous times trying to purchase a jacket on line, I spoke to Josh at the Exeter store who quickly sorted out my problem & reserved my item in store. 5 stars to Josh for being polite, knowledgeable, competent & friendly. If it wasn't for him, I would have gone elsewhere! Great customer service.
June 18, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Served by a helpful Josh
Josh was great with my
Children and I today. Helpful, smiley and very customer focused.
June 20, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Went into buy a tent
Went into buy a tent, was asked if I need any help - amazing they were heavy.
Got to the till Josh was waiting with a smile I asked for help to the car and there was no grumble he was yep no problem.
I previously shopped and bought 4 other tents - and the service level was the same! Top notch!
June 20, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Sam T was helpful and knowledgeable.
Sam T was helpful and knowledgeable.
June 18, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Extremely fast delivery, helpful customer service if required. I needed to return an online purchase instore, no issues, good experience.
June 11, 2026
Reply from GO Outdoors - Exeter
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
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