GO Outdoors - Exeter Reviews 

4,398
TrustScore 5 out of 5

4.8

Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH Exeter, GB


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Rated 5 out of 5 stars

Great customer service in the shoe department. I was served by Lewis who was very patient, helpful and professional. I tried on loads of different styles and sizes before finding the perfect pair. I r... See more

Company replied

Rated 5 out of 5 stars

Today we were served by Lewis. He approached us and asked if we needed any help. He was incredibly helpful, knowledgeable on products we needed help buying but also he was very polite. His customer se... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class, knowledgeable service and advice from Harry at Go Outdoors, Marsh Barton. Very happy with my choice after such good guidance.

Company replied

Rated 1 out of 5 stars

Poor experience ordering online. Used the collect option at the store, but the status never changed from ‘we are preparing your order’ in the store app. The website very much discourages coming down u... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Exeter

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, United Kingdom

  • 01392 531855

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(4,398)

35,869 reviews in the last 12 months

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Rated 5 out of 5 stars

Sofiia was extremely helpful at finding…

Sofiia was extremely helpful at finding the right shoes for the children, despite the shop being very busy - even finding some that were hidden in the right colour. Thank you!

August 9, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Buying an ebike

We went to buy a bike, near the end of the day quite near to closing time but Josh was extremely helpful and patient, gave us all the information we needed and we bought the bike, very happy customers. All staff were very helpful.

August 9, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service and good value…

Excellent service and good value products

July 25, 2026
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Camping chairs had been used!

We visited the Exeter store and purchased 2 x Kentucky chairs. Unfortunately when we got home we realised that the chairs had been used. They were covered in grass and one chair had a child's sticker on it.

August 7, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing advice

Amazing advice, and endless patience with us explaining everything. Thank you

August 9, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul helped us and talked about the…

Paul helped us and talked about the zempire air shelter that we purchased. With out his help and understanding, I’m not sure we would have purchased it. Thank you Paul for helping us make the right decision.

August 7, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sofiia could not have been more helpful

Having had great service from Lewis yesterday in buying a pair of walking boots, I came back again today for a pair of summer trainers. Sofiia could not have been more helpful, cheerfully rushing to get various sizes and models from the store for me and for three other customers at the same time, and also providing knowledgeable advice! Going by my experience, the staff are great ambassadors for the business!
Dawn Perkins

August 7, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service by Sam T.

I was served by Sam T. who was very helpful and made sure I could find exactly what I was looking for. Excellent customer service!

August 6, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpfull staff, great prices and good quality

Very helpfull staff, good quality products at great prices. Sofiia in the Exeter store was very helpful, efficient and knowledgeable

August 2, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Larry was absolutely brilliant

Larry was absolutely brilliant! Couldn’t have asked for better customer service! Helped over the phone when the tent I wanted was out of stock. Advised on a different one and put it aside for me.
Sort out my order super fast in store as I was in a rush for an appt! THANK YOU :)

August 4, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Perfect!

Lewis was really helpful and must have got about 1 million boxes from the back for me - sorry! Found the perfect ones thanks to him!

August 2, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I received excellent helpful advice

I received excellent helpful advice & service on a busy Saturday from Lewis in the footwear department. I had to try several different makes to achieve a suitable fit. He was patient and genuinely keen to help. I purchased 2 pairs of shoes and 2 pairs of socks. This is the second time in 3 weeks I have shopped here - that was also a very positive experience. In total I spent around £350. Keep up the good work!

August 1, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sofia was excellent at helping us to…

Sofia was excellent at helping us to buy walking boots for our daughter today. Friendly, patient and offering good advice. Thank you Sofia. Would recommend 😀

July 31, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always a great service and excellent…

Always a great service and excellent selection of products across the ranges

July 16, 2026
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was helped in store by a lovely lady…

I was helped in store by a lovely lady called Sofiia. Nothing was too much trouble - her guidance was great concerning my son and obtaining the right size wetsuit.
He listened and was guided by her when trying multiple sizes and we found the correct one with no meltdowns!!

July 29, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Harry and Cody were really helpful

Harry and Cody were really helpful. Excellent customer service, very friendly and knowledgeable!

July 27, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very Helpful service

We were served on Sunday 19th July by Sam T. He was very helpful and even offered to carry our heavy tent to the car .

July 19, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

We popped in for a T-shirt and left with three. There was a good stock of gear in my husband’s size and we were served by Summer who was friendly and very helpful. She opened up a fitting room so he could try things on and served us at the till when we had made our choice.
Summer was great! We both very much enjoyed our shopping experience and will definitely be back soon.

July 25, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Larry was really helpful and patient

Larry was really helpful and patient. He made sure I bought the correct product for me, and I was completely clueless so he was super helpfuland knowledgeable. 10/10.

July 24, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

We had difficulty in finding the camping fridge we wanted to purchase. Unfortunately the one we wanted wasn't in stock. We spoke to a member of staff, Harry, he helped us to find something similar . He was very helpful abd kind.

July 13, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

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