The store was closing down and I managed to get a cutlery set for £1. I had to wait for the 2 emaciated employees to drag themselves to the counter, both looking red eyed and dry mouthed. I could see... See more
Company replied
Location
Switch locationHigh Street 206, EX4 3EB Exeter, England, GB
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See what reviewers are saying
Rob was super helpful, and gave outstanding customer service. It's such a shame the Exeter High St branch is closing. End of an era, first Millets, then Blacks, sad times.
Company replied
Great staff at the Exeter "Express" branch, friendly and helpful but not intrusive. So why are you now closing this high street branch, leaving only the retail park store, outside of the city centre?... See more
Company replied
Duncan was a massive help. He had patience and time to make sure we had the correct replacement air beam. I cannot believe your closing the store let alone letting Duncan leave. He is a real a... See more
Company replied
Company details
About GO Outdoors - Exeter (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
High Street 206, EX4 3EB, Exeter, England, United Kingdom
5.0
Excellent
1K reviews
Asks customers to review
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Reply from GO Outdoors - Exeter (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Good prices and excellent customer…
Good prices and excellent customer service by Rob.
May 14, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Extremely helpful and very pleasant.
May 13, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very helpful and cheerful
May 13, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service from Rob
Great service from Rob. Very down to earth and straight talking without any fuss or bother. High recommend 👌
May 13, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Cool guy Rob great service really nice
Cool guy Rob great service really nice
-Elmo
May 13, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Really helpful and friendly service
Really helpful and friendly service, got me to the shoes I needed. Many thanks Rob.
May 13, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Rob was so kind and was a great help…
Rob was so kind and was a great help today. Sad that the Exeter High Street store is closing. Asked about Van curtains but sounds like something you don't do.
May 13, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Rob gave superb service
Rob gave superb service, helping me choose socks specific to my needs and took the time to help
May 13, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Exeter High Street Store best for customer service
Today I visited Go Outdoors in High Street Exeter. I was served by Adam who was very helpful finding sandals in my size. The customer service is always excellent in this store and it is a great shame that it appears to be closing down
May 12, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Had a great time in GO Outdoors
Had a great time in GO Outdoors. Rob was a great help in assisting me to find what i was searching for, very friendly and kind person!
May 12, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Visit from Coventry
Found what we needed. Lots of choice. Nice tidy shop. Rob was very helpful and cheerful.
May 11, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great assistance from Rob today!
May 11, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Rob (with a beard!) was super helpful…
Rob (with a beard!) was super helpful and friendly, and helped me find what I needed.
May 11, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I was helped by rob in buying a new…
I was helped by rob in buying a new berghaus jacket he was very knowledgeable and gave me a lot of good advice
May 11, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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