The store was closing down and I managed to get a cutlery set for £1. I had to wait for the 2 emaciated employees to drag themselves to the counter, both looking red eyed and dry mouthed. I could see... See more
Company replied
Location
Switch locationHigh Street 206, EX4 3EB Exeter, England, GB
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See what reviewers are saying
Rob was super helpful, and gave outstanding customer service. It's such a shame the Exeter High St branch is closing. End of an era, first Millets, then Blacks, sad times.
Company replied
Great staff at the Exeter "Express" branch, friendly and helpful but not intrusive. So why are you now closing this high street branch, leaving only the retail park store, outside of the city centre?... See more
Company replied
Duncan was a massive help. He had patience and time to make sure we had the correct replacement air beam. I cannot believe your closing the store let alone letting Duncan leave. He is a real a... See more
Company replied
Company details
About GO Outdoors - Exeter (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
High Street 206, EX4 3EB, Exeter, England, United Kingdom
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great Service from bearded Rob 👍
May 18, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
We were very well helped by Rob
We were very well helped by the very friendly Rob and his colleague. To bad Go Outdoors Exeter is closing. I'm glad I bought a nice pair of walking shoes! Greetings from Almere, the Netherlands
May 18, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Rob is friendly and helpful and…
Rob is friendly and helpful and deserves so many biscuits!
May 18, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Enthusiastic and polite service
Enthusiastic and polite service, well done!
May 18, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Rob was very helpful with choosing…
Rob was very helpful with choosing camping gear!
May 18, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Dunk and Rob are complete stars
Dunk and Rob are complete stars . Thank you Rob for finding my shopping list .
Going to miss the first class service provided by you guys , when this store closes. Wishing you both and all staff the best of luck for the future .
May 18, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Rob was very helpful thank you!
May 17, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Rob!
May 17, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great product Great staff
Great product great price lovely customer service. Especially Rob Dan in Exeter high street store today, you are a 5 Star!!! Super friendly and approachable!
May 17, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Straight on with the job
Straight on with the job. Knew his stuff with a smile and no pushy service. Just what you need when buying. Thank you Dan for helping me out.
May 17, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great service from Rob!
Great service from Rob!! Super friendly and helpful
May 17, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great customer service
Dan was very helpful and really knowledgeable, taking his time to make sure we got the perfect shoes for us. Thank you!
May 15, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
I was served by Rob as I have before…
I was served by Rob as I have before and he as always was helpful, friendly and helped me to get the jacket I needed, thank you Rob 👍
May 14, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Brilliant customer service from Paul…
Brilliant customer service from Paul (Pavlos) what a happy helpful chap 😀
May 14, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Rob is a legend
Rob is a legend! Helped us pick everything we needed. Polite and great service.
May 14, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Prompt attention from staff Rob
Prompt attention from staff. Omn this occasion Rob. I did ot feel pressured to make a decision or to purchase.
Experience was light hearted and enjoyable.
May 13, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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