The store was closing down and I managed to get a cutlery set for £1. I had to wait for the 2 emaciated employees to drag themselves to the counter, both looking red eyed and dry mouthed. I could see... See more
Company replied
Location
Switch locationHigh Street 206, EX4 3EB Exeter, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rob was super helpful, and gave outstanding customer service. It's such a shame the Exeter High St branch is closing. End of an era, first Millets, then Blacks, sad times.
Company replied
Great staff at the Exeter "Express" branch, friendly and helpful but not intrusive. So why are you now closing this high street branch, leaving only the retail park store, outside of the city centre?... See more
Company replied
Duncan was a massive help. He had patience and time to make sure we had the correct replacement air beam. I cannot believe your closing the store let alone letting Duncan leave. He is a real a... See more
Company replied
Company details
About GO Outdoors - Exeter (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
High Street 206, EX4 3EB, Exeter, England, United Kingdom
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant visit today
Brilliant visit today. Such a friendly and helpful customer service. The lads Duncan and Paul were really helpful, they processed a couple of online returns and then gave some good advice on a few branded items which I purchased.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
5 Stars purely down to customer…
5 Stars purely down to customer service. I've been in a few times and always hope to be served by Dan. He's amazing. He has a wealth of knowledge about the products and will go out of his way to help you buy what's right for you. Top man.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Lady at the till had amazing customer…
Lady at the till had amazing customer service. Very clear, attentive, and had a smile on her face.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I bought a chair from Monty
I bought a chair from Monty, he was really helpful and friendly, great service and really happy with the product
May 30, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Two helpful members of staff directed…
Two helpful members of staff directed me to the items I was looking for. Adam assisted me by explaining the types of trainer I was looking for. Thanks Adam;)
May 28, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Had some brilliant advice from Adam
Had some brilliant advice from a chap called Adam. Young but so knowledgeable. I needed advice on all aspects of DofE kit. I had a list but needed help with it all. He explained all the difference socks, why they're different prices etc. We talked dry bags. Also great help on pumped up mats. He'd bought one and it wasn't really full size. We discussed that and he got me to buy a bigger one. More expensive but exactly what I needed and therefore wanted.
May 20, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Friendly
Friendly, knowledgeable service. However, it makes me wonder how, as the store is closing, they can let such people go.
May 12, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Served by Adam in Exeter Town Centre…
Served by Adam in Exeter Town Centre store . Great service
May 20, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Top Notch Tent Advice
Adam (Exeter High Street branch) was super nice and gave helpful, in-depth advice about which tent would best meet my requirements. Absolute legend, 10/10.
May 21, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Rob was brilliant and even went out…
Rob was brilliant and even went out back to find the item i needed!
May 21, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent experience today and a very…
Excellent experience today and a very patient Rob who is sent to the stock room 4 times could not have been more helpful
May 20, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Rob was extremely helpful with all my…
Rob was extremely helpful with all my enquiries and finding options for different products. A great asset to the store.
May 20, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great camping shop with excellent…
Great camping shop with excellent products , Rob very helpful and friendly ,great asset to Go Outdoors.
Always enjoy my shopping experience when visiting.
May 18, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
the staff paul and Rob were so helpful…
the staff paul and Rob were so helpful as soon as I entered the store.anything I needed or wanted to know they were both on hand ready to help great customer service.
May 19, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Love shopping at this place
Love shopping at this place , every thing you cud ever need under 1 roof at bargain prices, amazing savings with members card ! Great service from Rob really nice guy , super friendly an helpful, great customer service , great beard lol , give the guy a raise!!!!
May 19, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
As soon as I got up the stairs I was…
As soon as I got up the stairs I was greeted with a smile and rob helped me find the items straight away great customer service and energy credit to the team thank you rob :) il wear my cape next time
May 19, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Rob is the sweetest man ever and made…
Rob is the sweetest man ever and made my whole experience!
May 19, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Rob and Paul were fantastic today when…
Rob and Paul were fantastic today when I popped in for a couple of bits. Great guys.
May 19, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.