My husband and I visited the Farnborough Store today and were served by LUKE. He was the most helpful, knowledgeable, pleasant young man. If only more shop assistants were like him.
Company replied
Location
Switch locationUnit 5-7 The Meads, GU14 7SJ Farnborough, England, GB
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See what reviewers are saying
Liam was really helpful when I popped in to browse for some items for my son's DofE expedition. He gave great advice and was really patient when I was trying to sort the discount that the DofE card gi... See more
Company replied
This was a click & collect order. I did not receive an email advising my item was ready to collect. The staff at Go Outdoors Farnborough were excellent very helpful - great customer service. The same... See more
Company replied
Great customer service by Liam at the Farnborough store! He took time to explain the membership scheme along with renewal system. He chatted and knew his products and business. We hope to we bump into... See more
Company replied
Company details
About GO Outdoors - Farnborough (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 5-7 The Meads, GU14 7SJ, Farnborough, England, United Kingdom
4.9
Excellent
629 reviews
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Liam offered fantastic customer service…
Liam offered fantastic customer service and helped with the purchase of a backpack
March 24, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Was served by Liam today
Was served by Liam today, helped me by a torch, good visit to go outdoors :)
March 24, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great service - love Go Outdoors
Was in the store Saturday for a good 40minutes and was approached, served and helped politely and was informed with expertise on my purchases of a new SAK and clothing. Thanks Tracey! Also the guy gave a nice little fact about leatherman 😊
March 21, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Thanks to Farnborough team
Thanks to Liam, Ali, and Tracy in the Farnborough shop today. They helped me find the right tent for a D of E expedition, advised on replacement parts for a tent in need of repair, and helped me navigate the D of E discount card sign up. Really appreciated their guidance!
March 23, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Was helped by Liam
Was helped by Liam
Very informative and got me a great deal.
Would definitely go back for the service alone.
March 23, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great prices with good quality items
Great prices with good quality items. Liam service was exceptional....friendly, professional and courteous
March 23, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great service
Liam helped me greatly to buy some new walking shoes, very knowledgeable, great customer service, many thanks!
March 23, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Always a great experience in Go…
Always a great experience in Go outdoors. Today i was served by a young gentleman called Liam. Very friendly and chatty. Very good atmosphere in the store.
March 23, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great service
I was served by Ewan and Jarred who were both very knowledgeable and incredibly helpful.
March 21, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Friendly store
Handy little store, Friendly staff, we were served by Luke, who was very helpful.
March 20, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Farnborough (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Fantastic friendly service from Farnborough Express
Visited Farnborough Express store yesterday to buy walking boots/shoes. Excellent friendly service and help from Liam and Alana. Experience could not have been better, thank you very much. I will not hesitate to visit Farnborough store again.
March 17, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
In a word TRACY
In a word TRACY. She was polite, professional and very helpful. I felt that all the advice she gave me when looking to find the right waterproof jacket was spot on. I walked away knowing that I got exactly the right jacket goes me.
March 13, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Helpful and knowledgeable
I popped in to have a look at some walking shoes today and was served by Luke. He was really helpful and easily answered all my questions about the shoes.
March 12, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thanks Tracy and Alana
What a great help Tracy and Alana are! Thank you so much for your help and guidance.
The store has all the stuff I needed for DoFE and the guidance gave me the confidence to buy. I was also guided on how to use the stuff properly. Thank you
March 12, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Tracy was a lovley CA today at the…
Tracy was a lovley CA today at the store and was very happy to help.
March 11, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Thanks Tracy you were very helpful
Thanks Tracy you were very helpful
March 10, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Walking boots
I received appropriate advice and support when purchasing walking boots for my grandson from Luke.
Friendly, approachable and competent.
Good customer service
March 3, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Needed a good pair of waterproof…
Needed a good pair of waterproof comfortable walking boots plus a thermal base layer, waterproof jacket & waterproof over trousers for my upcoming trip back to the Falkland Islands. Jarred was very helpful & knowledgeable also patient in what was a busy time at the store in my purchase of the boots. Thank you to Alana in loaning me their tape measure & searching for my size of waterproof over trousers in their store room. I recommend this shop for all your hiking & out ward bound projects. Thank you Alana & Jarred.
March 7, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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