GO Outdoors - Farnborough (Express) Reviews 

629
TrustScore 5 out of 5

4.9

Unit 5-7 The Meads, GU14 7SJ Farnborough, England, GB


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Rated 5 out of 5 stars

My husband and I visited the Farnborough Store today and were served by LUKE. He was the most helpful, knowledgeable, pleasant young man. If only more shop assistants were like him.

Company replied

Rated 5 out of 5 stars

Liam was really helpful when I popped in to browse for some items for my son's DofE expedition. He gave great advice and was really patient when I was trying to sort the discount that the DofE card gi... See more

Company replied

Rated 4 out of 5 stars

This was a click & collect order. I did not receive an email advising my item was ready to collect. The staff at Go Outdoors Farnborough were excellent very helpful - great customer service. The same... See more

Company replied

Rated 5 out of 5 stars

Great customer service by Liam at the Farnborough store! He took time to explain the membership scheme along with renewal system. He chatted and knew his products and business. We hope to we bump into... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Farnborough (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Unit 5-7 The Meads, GU14 7SJ, Farnborough, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

629 reviews

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4.9

All reviews

(629)

35,714 reviews in the last 12 months

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Rated 5 out of 5 stars

Served By Ali and Rich at Farnborough…

Served By Ali and Rich at Farnborough store yesterday. We had already tried other stores for camping equipment for my Daughter but very expensive. Outdoors was better quality and better prices. Rich and Ali delivered first class customer service, were fonts of knowledge and didn't try to upsell. Advice and guidance was delivered with our best interests at heart. We saved £90 on our purchases and came away with boots, rucksack, 2 fleeces, 2 pairs of walking socks and sleeping blanket for under £100. Very good quality. Highly recommend for outdoor equipment and accessories. My Daughter said she felt like a VIP after we left the store. Thank you Ali and Rich!

April 3, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Great service, very friendly and helpful staff, looking forward to heading back soon to see Tracy/Rich and Ali

April 3, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

I went in to browse but ended up buying a pair of Crocs for the garden. Rich was very helpful as I couldn't reach the stand and he helped with sizing. Excellent service.

April 3, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We bought a pair of boots and socks…

We bought a pair of boots and socks from Farnborough express, go outdoors.
Rich who served us was fantastic and very knowledgeable
Thank you

April 3, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service from Tracy and…

Great customer service from Tracy and Ali.

April 3, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Wonderful

Rich and Tracey were very helpful and quickly sorted me out with some new shoes and an excellent chat! Always nice to catch up.

April 3, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

See Luke for good advice and great customer service!

I wanted some walking shoes that would be suitable for urban city walking so I went to Go Outdoors to get some advice as to what would be suitable. I was served by Luke, who was very knowledgeable and he explained to me what makes a good walking shoe and how they support the foot arch. I also got some water wicking socks he recommended. Very happy with the advice and the service I received - thank you, Luke. And don't forget to take some proof of being in the Scouts to secure a good discount!

April 2, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I have never done a hike or outdoor…

I have never done a hike or outdoor adventures, so for me it felt very overwhelming to get the things needed for Snowdon! Luke was kind enough to take me around the shop floor explaining what items and equipment are a higher or lesser priority (as i was keeping to a budget) he helped me understand what is and what isn’t practical also! His patience is exactly what was needed! Fantastic help! Thank you Luke.

April 2, 2026
Unprompted review
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Reply from GO Outdoors - Farnborough (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Quality camping gear

Great shop, Luke is Brilliant. Wide range of good quality product at reasonable prices. Just bought some lovely Merrell boots in the sale.

April 1, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful

Thanks Ali & Luke for prompt assistance and suggesting signing up to the Go Outdoors Club to obtain a lovely discount on a pair of walking shoes for my son.

April 1, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Instore over Online every time

So glad I chose to go instore today instead of online. Had a very helpful young man help me find what I needed on the shop floor. Then at the till was served by Tracy again so helpful and friendly. Think I've found my top Outdoor store now.

March 31, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Liam was very helpful and polite.

March 31, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jarred and Luke were very helpful

Jarred and Luke were very helpful for finding some walking boots for my son. They know there stuff and I am very grateful

March 30, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff and had what I needed.

Liam was very helpful in finding me a suitable waterproof and I then spent too much on a fleece as well as the advice and knowledge of the products was very good. It all went very well and I am pleased with my purchases.

March 26, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Liam is very nice and helpful

Liam is very nice and helpful, it was a good experience shopping here

March 26, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Liam serve me today good service

March 26, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Liam served me today got a new pair of…

Liam served me today got a new pair of walking shoes, recommended go outdoors:)

March 26, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly service

The assistant acknowledged us as we entered the store and left us to browse / served other customers. Luke was friendly, attentive and helpful.

March 25, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Many Thanks to Alana at the Farnborough…

Many Thanks to Alana at the Farnborough store who helped me locate a hat for my son.
Great costumer service with a friendly smile!

March 25, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I visited Go Outdoors Farnborough this…

I visited Go Outdoors Farnborough this morning and as always really appreciated the assistance provided by Ali and Liam. They were helpful, patient and went out of their way to find what I was looking for. I recommend the shop as it contains in my view a wide range of outdoor clothing and accessories but critically on each occasion I have visited and purchased items the service has been excellent.

March 24, 2026
Unprompted review
GO Outdoors - Farnborough (Express) logo

Reply from GO Outdoors - Farnborough (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

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