My husband and I visited the Farnborough Store today and were served by LUKE. He was the most helpful, knowledgeable, pleasant young man. If only more shop assistants were like him.
Company replied
Location
Switch locationUnit 5-7 The Meads, GU14 7SJ Farnborough, England, GB
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See what reviewers are saying
Liam was really helpful when I popped in to browse for some items for my son's DofE expedition. He gave great advice and was really patient when I was trying to sort the discount that the DofE card gi... See more
Company replied
This was a click & collect order. I did not receive an email advising my item was ready to collect. The staff at Go Outdoors Farnborough were excellent very helpful - great customer service. The same... See more
Company replied
Great customer service by Liam at the Farnborough store! He took time to explain the membership scheme along with renewal system. He chatted and knew his products and business. We hope to we bump into... See more
Company replied
Company details
About GO Outdoors - Farnborough (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 5-7 The Meads, GU14 7SJ, Farnborough, England, United Kingdom
4.9
Excellent
629 reviews
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Great service from Luke
Great service from Luke - very knowledgeable and friendly. He helped me find exactly what I was looking for. Appreciate the help with finding the right boots. Thanks
April 23, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
£5 membership definitely worth it and I…
£5 membership definitely worth it and I will be back!! Shout out to Tracy who was a big help and made the whole experience very enjoyable
April 16, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Extremely helpful staff
Tracy and Luke checked the stock of items on the phone before we arrived and were incredibly helpful once we’d got there -taking time to look for different sizes etc. They were also patient and happy to assist, making it a very pleasant experience.
April 20, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great customer service by Liam
April 20, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
We visited today to buy hiking boots…
We visited today to buy hiking boots and socks. We were served by Jarred and Tracy, who were both polite, friendly and did a brilliant job of finding the right boots. Thanks!
April 19, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fantastic Customer Service
Jarred was awesome in helping me choose the right rucksack for my hike. He also adjusted and helped me try it so that it fits perfectly. Thank you.
April 18, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Tracy was an absolute life saver today
Tracy was an absolute life saver today, so super helpful and friendly and completely sorted my son out for his DofE next weekend. Thank you Tracy!
April 17, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful staffs
Liam (and his female colleague) were super nice when I needed help with buying repair tape. It’s great to have this local store. Thank you!
March 26, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Incredibly friendly and helpful.
Incredibly friendly and helpful.
Always giving great advice and finding the best product for you, great shoe selection.
April 16, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service
Tracy, Alana and Jarred were very kind and helpful...Thank you! 😊
April 16, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
5 stars
Title: Excellent service and great value!
Review:
Had a fantastic experience at GO Outdoors Farnborough. The staff were friendly, knowledgeable, and happy to help me find exactly what I needed. Great range of products at reasonable prices. I’ll definitely be returning — highly recommend!
November 3, 2025
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Farnborough (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Tracy (‘Brains’) and Luke (‘Muscles’)…
Tracy (‘Brains’) and Luke (‘Muscles’) went out of their way to help me with my camping gas and lantern queries.
April 9, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great Shop
Great Shop, well stocked , staff knew their products.
Tracey was great to deal with , highly reccomended
April 6, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Really helpful and informative staff…
Really helpful and informative staff Liam and Richard, offered advice would recommend.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Liam was very helpful
Liam was very helpful, very friendly and very professional. It is lovely when a staff member is so jolly. I love my new garden chair. Kirsty
April 7, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpful
Tracy and Jared were really helpful in finding items for my sons Gold DofE expedition. Thank you
February 8, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Buying kit for a D of E expidition
Buying kit for a D of E expidition. Liam was super helpful!
April 6, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Liam was very helpful and knowledgeable
Liam was very helpful and knowledgeable
April 6, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Use your GoOutdoors Membership
Served by Ali with OrdnanceSurvey maps and reminding me to renew my GoOutdoors
Membership.
April 3, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
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