My husband and I visited the Farnborough Store today and were served by LUKE. He was the most helpful, knowledgeable, pleasant young man. If only more shop assistants were like him.
Company replied
Location
Switch locationUnit 5-7 The Meads, GU14 7SJ Farnborough, England, GB
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See what reviewers are saying
Liam was really helpful when I popped in to browse for some items for my son's DofE expedition. He gave great advice and was really patient when I was trying to sort the discount that the DofE card gi... See more
Company replied
This was a click & collect order. I did not receive an email advising my item was ready to collect. The staff at Go Outdoors Farnborough were excellent very helpful - great customer service. The same... See more
Company replied
Great customer service by Liam at the Farnborough store! He took time to explain the membership scheme along with renewal system. He chatted and knew his products and business. We hope to we bump into... See more
Company replied
Company details
About GO Outdoors - Farnborough (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 5-7 The Meads, GU14 7SJ, Farnborough, England, United Kingdom
4.9
Excellent
628 reviews
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Liam and Tracy were very helpful with…
Liam and Tracy were very helpful with dofe prep.
May 26, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I was served by Ali and Tracy who both…
I was served by Ali and Tracy who both were friendly, approachable and very knowledgeable about how to help me towards an upcoming camping expedition. Excellent, quick, courteous service. Thank you!
May 28, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tracey was a very polite and kind woman…
Tracey was a very polite and kind woman and had very excellent customer service , should get a pay rise !!
May 26, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The staff
The staff, Tracy and Liam were great to chat too and full of useful advice to sort out what I wanted. I am very happy with my purchase.
May 26, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I had to click and collect order
I had to click and collect order, however end up buying additional item in the store.
I had a really good experience. Customer Service was excellent. Tracey and Luke were brilliant super welcoming and helpful.
May 25, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Good staff and well stocked for…
Good staff and well stocked for essentials
May 25, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Farnborough (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Liam was awesome
Liam was awesome and was very good at customer service. It was very quick and helpful was very helpful.
May 25, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Liam
Liam, was very calm and helpful with our queries and during checkout.
May 25, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Customer service from Liam very helpful…
Customer service from Liam very helpful and kind definitely recommend this store in Farnborough
May 25, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful staff
Liam at go outdoors in Farnborough was friendly and very knowledgeable about the products. I was pleased to have been able to get what I wanted.
May 20, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Customer Service very friendly…
Great Customer Service very friendly Liam and Tracey were very helpful and found me the right pair of walking Shoes
May 20, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Good experience
Polite and friendly staff. Liam served me - packed my items for me. Very helpful. Express stores obviously stock less but had the items I was after that the larger store did not have.
May 19, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Service good
Service good. Liam proactively pointed out the club membership which saved on price overall, very helpful
May 19, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Liam did a good job
Liam did a good job! Very chatty and friendly but still professional.
May 18, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Today I popped to Go Outdoors in…
Today I popped to Go Outdoors in Farnborough to exchange a pair of walking boots - I was served by Jarred who was very friendly, knowledgeable and so helpful it was a pleasure to do business and wouldn’t hesitate in going back there again, thank you 😊
May 17, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Farnborough
Tracy and Ewan were so very helpful with our son, helping find the exact product that we didn’t know existed. Great customer service and a credit to the business.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
As usual Tracy took time to help me…
As usual Tracy took time to help me select new walking shoes.
Always very friendly and helpful
May 15, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Tracey was a star
Tracey was a star! Walking Snowden this weekend and was very unprepared, but Tracey was helpful, informative and patient. Thank you I feel all set now. :)
May 14, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Went to Go Outdoors in Farnborough on…
Went to Go Outdoors in Farnborough on Saturday to kit out my son for his Duke of Edinburgh expedition. We were helped by Jarred who was brilliant- he advised on kit, shared his experiences of the DofE and was just lovely to deal with as well as being super knowledgeable.
May 9, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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