GO Outdoors - Horsham (Express) Reviews 

What outstanding service today from Aaron, whilst purchasing walking boots. From the outset he demonstrated great service skills - good listening and questioning to understand my husbands needs and then was able to steer us as a result of his superior product knowledge on all the brands to help get us to the right option. He took time with us, was patient, attentive and was genuinely committed to ensuring we only bought if we were happy. We got there in the end. This was the most impressive service I have received anywhere for a very long time. Well done. Will definitely be recommending the store. Thank you Aaron you are a credit to the company.

Went looking for walking boots - replacing a 25+ year old pair of Brashers.
Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew all the ins and outs of the boots stocked and could significantly speed up the process of choosing and most importantly help me find the pair that were right for me ( Merrell Moab speed 2 Goretex .He also threw in a tutorial on walking poles! Excellent service , highly recommend !

Staff member Nick was very friendly and extremely helpful.

Fantastic help, advice and support from Aaron and Georgia with walking boots and waterproof jacket for our son for his Silver DofE. They were brilliant a year ago as well when we were in for kit for Bronze. Thanks also to Andy on the till for his advice.

James and Aaroi were so helpful, patient and kind with me choosing my walking boots come trainer's. Great choice guys!!

The lady at the till was quite rude I offered my membership number, she declined then asked for post code, when that did not work she asked for email when that did not work she asked a member of the team to assist who bought my account up with membership number that she stated was never offered. It was offered as it used to show date if confirmation of purchase

Bought a rab alpine jacket costing £154.00 pounds from go outdoors in January after a couple of weeks took it back as it was losing feathers after speaking to the manager he said you would lose some feathers but not a lot , today went back again as there was a hole in the inside of the sleeve again spoke to the manager he believes the material has maybe had some sort of chemical or something spilled on it as the material looks different compared to the rest of it , the jacket has never been washed or anything I couldn’t believe what i was hearing but he says it’s not a manufacturer fault so there’s nothing they can do I will never ever shop in this place again that’s for sure

Amazing service went above and beyond to help us achieve getting the right product for us, sharing his extensive knowledge
James B so grateful thank you

Order made in shop and arrived st home within two days.

Excellent customer service by James Ball. Knowledgeable and helpful when I was buying new hiking boots

The member of staff in the shoe department was condescending and incredibly rude, he really couldn't be bothered to deal with any customers. If I hadn't needed the shoes today I would have gone elsewhere. But for sure I'll not be shopping there again.

Excellent service and very helpful and cheerful

Leaving a 5 star review for Ben. His knowledge on Montane equipment and the new goretex fabric assured me I was making the correct purchase. Now im looking forward to trying it out in Snowdonia next week !

Visited to buy winter walking boots and was very impressed by the range, including quality European brands like Meindl, and the prices. Very helpful service from Jakub, and friendly staff in general.

Jakub was extremely helpful and patient !
He gave me great advice and excellent customer service as I was buying a pair of walking trousers and a waterproof jacket

I always buy from Go Outdoors, great quality, friendly staff in the shop and good advice

Friendly staff and excellent value of goods

Failed internet purchase saved by a local store that I was unaware of. Magic

Helpful with lots of advice and knowledge