No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.
Company replied
Location
Switch locationUNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB
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See what reviewers are saying
Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... See more
Company replied
An excellent experience ordering online and collecting in store. Also a very good loyalty scheme which pays for itself on the first order.
Company replied
James was very helpful and patient, while I tried on a number of walking shoes, including getting me a second pair of the same shoes as one of the first pair didn’t feel quite right. He not only liste... See more
Company replied
Company details
About GO Outdoors - Horsham (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, United Kingdom
4.6
Excellent
332 reviews
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Excellent customer service
Rowan provided excellent customer service in helping me choose the right walking shoe. He was patient, cheerful and courteous.
November 24, 2024
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good deals
Good deals, lots of useful clothing and other goods, I always want to visit the store when out shopping.
November 23, 2024
Reply from GO Outdoors - Horsham (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Good products, good customer service.
As ever, good customer service alongside a pretty good range of products. Having purchased two pairs of walking boots a few years ago when the shop was Blacks, we were pleased to see some staff have remained. Ben sold us two more pairs of walking boots, and then I returned to purchase a Rab Jacket. The members scheme with its healthy discount is worth the £5 a year. Much bigger store now, with competitive prices.
November 18, 2024
Reply from GO Outdoors - Horsham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Really knowledgeable and helpful staff
Really knowledgeable and helpful staff. Will definitely be going back for all our ‘outdoor’ essentials.
November 16, 2024
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The girl cashier was pleasant and with…
The girl cashier was pleasant and with a smile served me!
November 17, 2024
Reply from GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Staff very helpful to find the style of…
Staff very helpful to find the style of overcoat i wanted
November 9, 2024
Reply from GO Outdoors - Horsham (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Horsham (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Good service and quick
Good service and quick. Wanted some cross trainers and sales assistant on the case quickly. Came away with what I was looking for..
November 15, 2024
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Thanks for the 4 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Amazing customer service by Nick
Wow, what a fabulous place. Went in to have a look at lightweight walking shoes, to be met by Nick. He spent ages with me, discussing different shoes, soles, weight etc. So so knowledgeable and friendly. Not pushy at all. Was not in a position to purchase then, as meeting parents. However went back later with them, as dad wanted a few bits, and due to the amazing service I received from Nick, I said we should go to Go Oudoors. He ended up buying a fabulous waterproof coat, as well as a fleece. And signed up to their member club , as well as getting discount for being national trust member (all of which Nick had told me about). He was so happy with his purchases , and I will definitely be going back again, once I am ready to buy my shoes. Nick deserves to be praised for such incredible customer service, and spending so much time and attention to customers without pressuring them. 😀
October 30, 2024
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Go Outdoors Customer Care Team
Great products at great prices
November 7, 2024
Reply from GO Outdoors - Horsham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great Customer Service.
My first visit to Go Outdoors was on 1st October ‘24 to buy new walking shoes. Georgia was a brilliant help and quickly found just the right shoes to fit my skinny feet…at a very competitive price!
Having received a members money off voucher, I returned to the store today to buy a new waterproof coat.
Again I had first class service this time from Sarah who found just the right coat to replace my old faithful!
The staff at this branch are super helpful with customer satisfaction their priority. Thank you girls!
The prices are very competitive too. I will be back.😀
November 5, 2024
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
The staff are very friendly and gave us…
The staff are very friendly and gave us all of the info we needed when we asked questions. Can’t complain at all
November 3, 2024
Reply from GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Staff were helpful and knowledgeable
Staff were helpful and knowledgeable. Selection of clothes was great.
Thanks James for your help.
November 1, 2024
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Customer service brilliant
Customer service, staff are always so friendly and welcoming. Super helpful too, I’d lost my membership card but they issued me a new one and everything was brilliant. I also love how dog friendly the shop is too, sounds daft but it’s an important factor for me
October 30, 2024
Reply from GO Outdoors - Horsham (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Helpful Assistant
Lady Assistant was really helpful and went the extra mile. We thought you did not have my coat size, but she found one and pop out of the shop to catch us before we left to let us know. We were very happy and went ahead with the purchase
October 19, 2024
Reply from GO Outdoors - Horsham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent help and service from Cheryl…
Excellent help and service from Cheryl and the team today.
Many thanks for excellent service with a smile!
October 6, 2024
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Enjoyable and successful walking boots purchase
A friendly greeting and wide range of walking boots, some at exceptionally good discounts for GO Outdoors members, contributed to a very enjoyable and successful shopping experience. And not for the first time at this excellent store in Horsham.
September 25, 2024
Reply from GO Outdoors - Horsham (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from James
Excellent service from James - thank you.
September 30, 2024
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff that went above and beyond.
September 28, 2024
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service
September 14, 2024
Reply from GO Outdoors - Horsham (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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