GO Outdoors - Huddersfield Reviews 

545
TrustScore 5 out of 5

4.8

Leeds Road, Leeds Road Retail Park, HD1 6PF Huddersfield, England, GB


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Rated 5 out of 5 stars

Went into Huddersfield go outdoors needing a decent pair of hiking boots with no knowledge about hiking whatsoever. Jacob was the most helpful employee I’ve ever met, he knows everything there is to k... See more

Company replied

Rated 5 out of 5 stars

Visited for walking shoes. Very nice experience Maggie on footwear very helpful and found what I asked for in a timely manner (unlike Horbury store) Paying for the shoes Karen gave me a new membe... See more

Company replied

Rated 4 out of 5 stars

Confused, store offers student discount, showed the check out my student Unicard membership and still nothing on my receipt? Did the checkout just not apply it? Didn’t question in store, did... See more

Company replied

Rated 5 out of 5 stars

We came in to store to try and find some footwear for my teenage son, who has wide feet and sensory issues. Kim was brilliant with us, calm, patient, made appropriate suggestions based on observatio... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Huddersfield

Written by the company

Order Queries

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Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Leeds Road, Leeds Road Retail Park, HD1 6PF, Huddersfield, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

545 reviews

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4.8

All reviews

(545)

35,808 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Kyja on a visit…

Great service from Kyja on a visit today. All staff were lovely and helpful.

March 6, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jungle gear for Costa Rica

Visited the store this morning to buy some lightweight walking boots for a trip to Costa Rica. Karen in the footwear dept was great, really helpful and happy. I got my boots and they are fab…but I also found some great easy wash/dry t-shirts and some 3/4 length trousers…oh, and a lightweight waterproof jacket. That’s me sorted now, all in one shop, no slogging round the town, plus not one thing online! Excellent. I’d give six stars if I could.

March 6, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good selection and friendly staff

Went in looking for light walking boots. There was a good selection and Kimberley on footwear was so friendly and knowledgeable, finding my size and advising me on how to look after them.

Kyja at the checkout was also very helpful.

Highly recommend if you’re looking for anything outdoors in Huddersfield.

March 3, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

You should label your shelves properly…

You should label your shelves properly there are price labels with products above them that are not the right product when questioned at the till the supervisor/manager came over he wasn't apologetic he was quite rude, we didn't buy the products due to being treated awful.

March 4, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karen served me and her customer…

Karen served me and her customer service was excellent. Some good bargains here too!

March 4, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff, advised on best roof rack for car, found all we needed, served by Nick who was friendly, helpful and polite.

February 25, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service from Sophie

Great customer service from Sophie. We're patient, whilst tyring on about 8 pairs of walking boots. Offered great advice including ordering from the website if they had not got the size in stock.
Bought a pair of boots inshore and will order a pair on line when in store membership updates.
Lovely check out service from Karen ensuring purchases were correctly sized and very freindly.
Lovely shopping experience

February 27, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great help & knowledgeable advice on…

Great help & knowledgeable advice from Caitlin on walking trainers with an unexpected Blue Light card discount given on top from Maggie on the till ...
Fab range of boots & walking base & mid layers which I also ended up coming home with

February 26, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good choice

Good choice, helpful staff.

February 26, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service when buying some…

Excellent service when buying some walking boots. Service from Kyja, Sophie and Jade much appreciated and I got the SCARPA boots I needed for the summer.

February 24, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fast and friendly service

Fast and friendly service - thank you Kyja and Karen (tills)

February 24, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Kimberley in…

Excellent service from Kimberley in footwear at the Huddersfield store - very knowledgeable, pleasant and efficient.

Kiera on tills was also very pleasant and efficient - made the whole experience of buying new boots a joy.

January 6, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Looked after by Kim and Kija

Looked after by Kim and Kija. We were buying waterproof walking shoes. Kim spent ages with us making sure we made the right choices. Thank you.

February 21, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I had a fantastic experience at Go…

I had a fantastic experience at Go Outdoors , Leeds Road, Huddersfield. I recently bought some hiking clothing at a reasonable price, and I was impressed by both the quality and the value for money.A special mention to Abigail at the checkout - she was super efficient, friendly and incredibly helpful. She made the whole process quick and pleasant.

February 21, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service by Kyja and…

Excellent customer service by Kyja and Thistle.
I was unaware of the 'Price Match' policy but made the purchase there and then.
Happy with the jacket.

February 21, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We were looking for some hiking boots…

We were looking for some hiking boots for my daughter and had chosen some to try on, we were shown where to pick the different sizes and once we’d chosen one of the staff, Kimberley, showed us that we could save by buying the kids version which was almost the same but less expensive, great service looking after the customer and getting them the best deal, will certainly be going back

February 19, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kimberley... 5 star

Kimberley had extensive knowledge of walking shoes and boots. She knows the design idiosyncracies of each manufacturer. She was patient and very helpful indeed.

February 19, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I needed a pair of walking boots

I needed a pair of walking boots. I have searched everywhere. I got a pair last week and they weren’t right. I took them back without any problems. I then got annother pair which anre perfect and the staff, particularly Thistle couldn’t have been more helpful. Thank you.

February 14, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Quiet in store and easy to find things.

Quiet in store and easy to find things.
Kyja was pleasant and friendly at the till

February 18, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

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