GO Outdoors - Huddersfield Reviews 

527
TrustScore 5 out of 5

4.8

Leeds Road, Leeds Road Retail Park, HD1 6PF Huddersfield, England, GB


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Rated 5 out of 5 stars

We came in to store to try and find some footwear for my teenage son, who has wide feet and sensory issues. Kim was brilliant with us, calm, patient, made appropriate suggestions based on observatio... See more

Company replied

Rated 5 out of 5 stars

I visited the Huddersfield Leeds Road store on Friday to replace my walking sandals after they finally died towards the top of an Italian mountain the week before. Lots of help and advice from Kimberl... See more

Company replied

Rated 4 out of 5 stars

Confused, store offers student discount, showed the check out my student Unicard membership and still nothing on my receipt? Did the checkout just not apply it? Didn’t question in store, did... See more

Company replied

Rated 4 out of 5 stars

Today, I’d have given 5* for the service in Huddersfield store as the team were helpful when our kids wanted to buy a teepee but the one they could afford was out of stock but the staff managed to fi... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Huddersfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Leeds Road, Leeds Road Retail Park, HD1 6PF, Huddersfield, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

527 reviews

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4.8

All reviews

(527)

35,045 reviews in the last 12 months

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Rated 5 out of 5 stars

I was very pleased that there was a…

I was very pleased that there was a good choice of sizes in the specific items I was looking for and Holly was very helpful and efficient in providing them. A good experience all round.

August 19, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We came in to store to try and find…footwear

We came in to store to try and find some footwear for my teenage son, who has wide feet and sensory issues.
Kim was brilliant with us, calm, patient, made appropriate suggestions based on observations, answered our questions and no hard sell.
As a result we walked away with 2 pairs (none of us wants to go through this too frequently), one of which was the pair suggested by Kim and the other was the same brand.

August 18, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I visited the Huddersfield Leeds Road…

I visited the Huddersfield Leeds Road store on Friday to replace my walking sandals after they finally died towards the top of an Italian mountain the week before. Lots of help and advice from Kimberley who also went a put the box behind the till for me whilst went and I picked up another couple of things. Genuinely helpful staff, with everything I wanted in the sizes I wanted in stock. Thank you.

August 14, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Chaise at Huddersfield was the best

August 16, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Two happy little campers!

Today, I’d have given 5* for the service in Huddersfield store as the team were helpful when our kids wanted to buy a teepee but the one they could afford was out of stock but the staff managed to find us another one for the same price, two happy little girls! However, last week a staff member advised the nearest stockist of riding boots was Wakefield, drove to Wakefield and was advised they closed that department quite some time ago! Now I understand the difficulty with trying to stay up to date, their website wasn’t that helpful with this information either, but it was a waste of my time and fuel 😔

August 16, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Thanks for giving us 4 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I managed to purchase everything that I…

I managed to purchase everything that I set off to buy and for a very decent price

August 8, 2026
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service and staff help

August 15, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good experience

I was able to find the product I wanted (walking sandals) and received efficient assistance on the shop floor and cheerful service at the till from Keira

August 15, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking shoes…

My husband & I came to purchase walking shoes. Kimberley was really helpful in guiding us to the pairs we needed for our specific uses. She was very knowledgeable and friendly with a great sense of humour. Kiera dealt with us in a courteous manner at the till. All in all a great experience

August 14, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Boots

I had visited the store previously to look at walking boots and had come back to purchase them, unfortunately the make model I wanted was not available in my size, but kimberley advised me was to next best ones and taught me new way to do the laces up so that I have them tighter around the ankle. Thanks again. I will always check Go Outdoors for anything to do with walking etc.

August 14, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Broad range of hiking boots at great…

Broad range of hiking boots at great prices (for members). Very knowledgeable and helpful staff. Kim on Footwear was particularly helpful when choosing boots for both myself and my husband.

August 13, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I would like to reccomend Jake for his…

I would like to reccomend Jake for his excellent customer service when I visited you Huddersfield Leeds road store.
He was polite, helpful and went above and beyond to help me find everything that I needed to purchase for our camping trip. Thank you

August 10, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Maggie was very helpful

Maggie was very helpful

August 12, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely customer service

A visit to the store at Huddersfield is always a pleasure.On our last visit we had a lot of assistance from Maggie.Her friendly and approachable manner is a credit to the store.Great customer service!

August 6, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went shopping at Go Outdoors in…

I went shopping at Go Outdoors in Huddersfield for the first time, and the shop is amazing. The young cashier, Keira, was super polite and gave great customer service. I'll definitely be shopping there again.

August 8, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Popped in to the Huddersfield shop…

Popped in to the Huddersfield shop recently I knew what I needed so didn’t need any help
As such on this visit. The whole place was well stocked the staff available if needed and I was served by Maggie who was very pleasant and chatty.

August 3, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kimberley was great

Kimberley was great - guided me through the walking sandals and alternatives and helped me get the right pair for me. Thanks!!

August 9, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I had a couple of questions regarding…

I had a couple of questions regarding the products I was buying today and Kiera at the Huddersfield store was super helpful.

August 8, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I called in the morning to see if the…

I called in the morning to see if the inflated mattress were in store. The cashier ran around to see whilst she placed me on old, with some lovely hold music.

She came back onto the phone to say they had them In stock, x display and she would provide extra discount. So I reserved three.

I came in the late afternoon, and Keira helped to locate the three mattresses. I changed 1 of them for a double. Keira once again ran around to find what was available and she was so helpful.

So I bought two single berghause, and 1 double.

Fantastic service from such friendly and amazing staff, both whilst on the phone and in person.

Mohammed K

August 8, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, Jake in particular was very knowledgeable when helping me choose camping equipment.

June 21, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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