Visited for walking shoes. Very nice experience Maggie on footwear very helpful and found what I asked for in a timely manner (unlike Horbury store) Paying for the shoes Karen gave me a new membe... See more
Company replied
Location
Switch locationLeeds Road, Leeds Road Retail Park, HD1 6PF Huddersfield, England, GB
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See what reviewers are saying
I purchased some walking boots to and was helped by Kimberley she showed me how to measure my foot using the insole and explained how much space I should have for my toes I needed a size bigger to a... See more
Company replied
We came in to store to try and find some footwear for my teenage son, who has wide feet and sensory issues. Kim was brilliant with us, calm, patient, made appropriate suggestions based on observatio... See more
Company replied
Confused, store offers student discount, showed the check out my student Unicard membership and still nothing on my receipt? Did the checkout just not apply it? Didn’t question in store, did... See more
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Company details
About GO Outdoors - Huddersfield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Leeds Road, Leeds Road Retail Park, HD1 6PF, Huddersfield, England, United Kingdom
4.8
Excellent
542 reviews
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This company invites their customers to review, whether positive or negative
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Great customer service and staff help
August 15, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Good experience
I was able to find the product I wanted (walking sandals) and received efficient assistance on the shop floor and cheerful service at the till from Keira
August 15, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Walking shoes…
My husband & I came to purchase walking shoes. Kimberley was really helpful in guiding us to the pairs we needed for our specific uses. She was very knowledgeable and friendly with a great sense of humour. Kiera dealt with us in a courteous manner at the till. All in all a great experience
August 14, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Boots
I had visited the store previously to look at walking boots and had come back to purchase them, unfortunately the make model I wanted was not available in my size, but kimberley advised me was to next best ones and taught me new way to do the laces up so that I have them tighter around the ankle. Thanks again. I will always check Go Outdoors for anything to do with walking etc.
August 14, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Broad range of hiking boots at great…
Broad range of hiking boots at great prices (for members). Very knowledgeable and helpful staff. Kim on Footwear was particularly helpful when choosing boots for both myself and my husband.
August 13, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I would like to reccomend Jake for his…
I would like to reccomend Jake for his excellent customer service when I visited you Huddersfield Leeds road store.
He was polite, helpful and went above and beyond to help me find everything that I needed to purchase for our camping trip. Thank you
August 10, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Huddersfield
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Lovely customer service
A visit to the store at Huddersfield is always a pleasure.On our last visit we had a lot of assistance from Maggie.Her friendly and approachable manner is a credit to the store.Great customer service!
August 6, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I went shopping at Go Outdoors in…
I went shopping at Go Outdoors in Huddersfield for the first time, and the shop is amazing. The young cashier, Keira, was super polite and gave great customer service. I'll definitely be shopping there again.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Popped in to the Huddersfield shop…
Popped in to the Huddersfield shop recently I knew what I needed so didn’t need any help
As such on this visit. The whole place was well stocked the staff available if needed and I was served by Maggie who was very pleasant and chatty.
August 3, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Kimberley was great
Kimberley was great - guided me through the walking sandals and alternatives and helped me get the right pair for me. Thanks!!
August 9, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I had a couple of questions regarding…
I had a couple of questions regarding the products I was buying today and Kiera at the Huddersfield store was super helpful.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I called in the morning to see if the…
I called in the morning to see if the inflated mattress were in store. The cashier ran around to see whilst she placed me on old, with some lovely hold music.
She came back onto the phone to say they had them In stock, x display and she would provide extra discount. So I reserved three.
I came in the late afternoon, and Keira helped to locate the three mattresses. I changed 1 of them for a double. Keira once again ran around to find what was available and she was so helpful.
So I bought two single berghause, and 1 double.
Fantastic service from such friendly and amazing staff, both whilst on the phone and in person.
Mohammed K
August 8, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff, Jake in particular was very knowledgeable when helping me choose camping equipment.
June 21, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Just called in to Leeds Road was dealt…
Just called in to Leeds Road was dealt with by a young lady called Becci c outstanding customer service credit to the company.
Many thanks Jason
August 7, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service. Jacob was really friendly, approachable and knowledgeable
August 3, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Huddersfield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Pleasant, friendly service
We were served in the Huddersfield store by Zahra,She was very helpful and patient. After trying on about 10 different pairs of trainers, which she had to keep going into the back for, her smile never faltered, overall a very pleasant experience
August 5, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I went to the store to purchase some waterproof trousers for a college group.
I went to the store to purchase some items for a college group following an email with the online sales team.
Nick and Maggie were great, they took their time to deal with a difficult order. 5* customer service
August 4, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Greats advice on footwear
Went into Huddersfield Go Outdoors today looking for a new pair of walking boots. Was attended to by Kimberley and Mia.
I was made to feel like a valued customer by both members of staff, and Kimberly in particular spent a long time ensuring I had the correct shoe and fit, and also advised on insoles.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Huddersfield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
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