Adam was friendly and welcoming, took the time to really listen and give us honest advice, and spent a good amount of time bringing stock from the back for us to try and compare when we visited lookin... See more
Company replied
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The item I purchased was fine and was good value. I did a click and collect from the store. The attitude from the two female employees in the store was awful. It seem to be a massive effort to hav... See more
Company replied
Served by Matthew today, what a lovely guy, chatted to every customer about what they are doing this weekend and genuinely seemed interested, top customer service! Credit to the team
Company replied
We called in yesterday to buy some walking boots. First visit for us and have to say was really impressed, not just buy the choice or value for money for members; incredible discounts on top brands,... See more
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Company details
About GO Outdoors - Hull
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Clough Road Retail Park, Clough, HU6 7PT, Hull, United Kingdom
- 01482 429679
4.8
Excellent
2K reviews
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The item I purchased was fine and was…
The item I purchased was fine and was good value.
I did a click and collect from the store.
The attitude from the two female employees in the store was awful. It seem to be a massive effort to have to process the order. The assistant clearly didn't want to be at work as it was a inconvenience to her.
October 14, 2026
Reply from GO Outdoors - Hull
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Adam was very helpful in advising me…
Adam was very helpful in advising me about the best walking boots to meet my needs. Good boots, great price 👍
October 24, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Served by Matthew today
Served by Matthew today, what a lovely guy, chatted to every customer about what they are doing this weekend and genuinely seemed interested, top customer service! Credit to the team
October 24, 2026
Unprompted review
Reply from GO Outdoors - Hull
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Excellent and enthusiastic service from…
Excellent and enthusiastic service from Matthew in the Clough Rd store again today, always lots of stock to choose from.
October 23, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Went to get sone walking boots from the…
Went to get sone walking boots from the store in Hull. Adam was very knowable about the different types and bought a pair on his advise .
October 19, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Matthew
Matthew made my experience in Hull Gooutdoors very enjoyable, easy and quick service.
Top service
October 21, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Adam
Adam was friendly and welcoming, took the time to really listen and give us honest advice, and spent a good amount of time bringing stock from the back for us to try and compare when we visited looking for walking boots. He went above and beyond the usual standard of customer service and we think very much deserves a raise! Ace work Adam! Thank you
October 18, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Coat shopping and found a good range in…
Coat shopping and found a good range in store. Sam was very helpful when trying on locked item styles.
October 13, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Excellent customer service from Lewis…
Excellent customer service from Lewis in hull today! So friendly, helpful, and welcoming. Made my shopping experience really easy. Highly recommended!
October 11, 2026
Unprompted review
Reply from GO Outdoors - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Eve was really helpful in the Hull store
October 11, 2026
Unprompted review
Reply from GO Outdoors - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great experience today with lovely and…
Great experience today with lovely and friendly advice from Olha. Helped me choose three great items which are now part of my hiking wardrobe 🙏🏼 thank you
October 8, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
My wife and I visited Go Outdoors here…
My wife and I visited Go Outdoors here in Hull and was served by Mathew who was extremely helpful with our questions about what we needed for our first experience with our camper van.
It was most appreciated and we will definitely be visiting again.
October 7, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
walking boots
Looking for some walking boots, LEWIS was excellent, gave me great advice and was very helpful.
Anyone looking for footwear - hes the guy to see 10/10
October 4, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I was looking to buy a pair of hiking shoes.
I was looking to buy a new pair of walking shoes, I asked for some help and Lewis was on hand to guide me through choosing the right shoes. His knowledge was really good and nothing was too much trouble, I was very happy with my choice and the service he provided.
September 29, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Adam was very helpful and knowledgable…
Adam was very helpful and knowledgable when I wanted to purchase some new walking boots. I did not feel rushed or pressured and he took the time to find out exactly what I needed and give me advice on different brands.
The staff member at the till was also polite and friendly.
September 26, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Popped in
Popped in, I was helped by Carrie and Lydia was smiley and polite!
September 27, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great shop
Great shop, great clothing and pricing.
Staff great and helpful.
Special mention to Leah on the till 😀
September 26, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Amazing place! We called in yesterday to buy some…
We called in yesterday to buy some walking boots. First visit for us and have to say was really impressed, not just buy the choice or value for money for members; incredible discounts on top brands, but the staff! They were superb. Must give a shout out to Eve, so helpful, knowledgeable and nothing to much trouble- thank you Eve, you made a difference and are a real credit to the company!
September 25, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Popped into go outdoors today
Popped into go outdoors today. Lewis was outstanding, very friendly and answered all our questions. Great customer service and experiance. Thank you
September 25, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Knowledgeable & friendly Staff
I was assisted by a staff member called Lewis at the till who was extremely friendly, spoke about the products I was purchasing, provided extra information and made me feel like I was making the right choice in what I was buying!
Lovely guy, great customer service, very knowledgeable and a great staff member to have.
September 23, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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