Adam was friendly and welcoming, took the time to really listen and give us honest advice, and spent a good amount of time bringing stock from the back for us to try and compare when we visited lookin... See more
Company replied
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See what reviewers are saying
The item I purchased was fine and was good value. I did a click and collect from the store. The attitude from the two female employees in the store was awful. It seem to be a massive effort to hav... See more
Company replied
Served by Matthew today, what a lovely guy, chatted to every customer about what they are doing this weekend and genuinely seemed interested, top customer service! Credit to the team
Company replied
We called in yesterday to buy some walking boots. First visit for us and have to say was really impressed, not just buy the choice or value for money for members; incredible discounts on top brands,... See more
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Company details
About GO Outdoors - Hull
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Clough Road Retail Park, Clough, HU6 7PT, Hull, United Kingdom
- 01482 429679
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great service very welcoming
Great service very welcoming
Need more people like mathew
September 10, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Top service
Myself and my mate were there for quite a while we were a bit unsure but we’re never bothered once. Got to the tills and payed and realised I’d forgotten a couple extra small items so Matthew let us keep the items to one side in his view and run back to grab something. Much appreciated 👍🏽
September 9, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Helpful staff
September 7, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
The staff are very helpful and…
The staff are very helpful and knowledgeable with advice.
August 16, 2026
Reply from GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Lewis was extremely helpful
Lewis was extremely helpful, the store didn’t have the item I wanted, however Lewis helped to find an alternative which was better than my 1st choice.
Thanks Lewis for going the extra mile.
September 5, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great customer service
Great customer service was great, super helpful and quick to respond when help was needed. We got served by Lewis who was very friendly and helpful
September 5, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I had to contact my local GoOutdoors…
I had to contact my local GoOutdoors regarding an online purchase that I needed to exchange and wanted to do so in store. My call was answered by a young man called Daniel. Daniel was extremely helpful, he listened, gave me advice and ensured he was able to answer my queries, if he was unsure sought further advice from colleagues. Daniel was helpful and efficient and a credit to Go Outdoors. I was able to go into store the next day and exchange the item. I wish him well for the future.
September 3, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Helpful assistant.
Assistant (Will) was really helpful when I was choosing a waterproof jacket.
September 2, 2026
Unprompted review
Reply from GO Outdoors - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
New mountain bike.
Went to look at the bike I wanted for my son in the local go outdoors shop before ordering on line. Nice and easy transaction.
August 4, 2026
Reply from GO Outdoors - Hull
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Replacement Poles, help from Jack
I requested to order replacement tent poles, I got lucky because they had exactly what I needed without ordering. I spoke with Jack over the phone, then he served me in store on the same day. Very pleasant and helpful interaction! I can now go camping this weekend. Thank you Jack 😃
August 31, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service from Eve
Lovely polite and helpful customer service from Eve who was patient with me whilst trying on numerous footwear.
August 30, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
We received excellent advice from Olha
We received excellent advice from Olha, who was able to answer all our questions, so that we were able to buy the correct items to suit us with confidence.
August 30, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Good customer service
We received good customer service from an assistant called Carrie. She helped us choose which tent was suitable for us and which was good value for money. She also flagged up the offers on bundles which was really helpful. I asked her a few questions about the tents and she answered clearly and confidently.
August 29, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent Customer Service
Always a pleasure to visit the Hull store. Staff are always friendly, helpful and not pushy.
August 20, 2026
Reply from GO Outdoors - Hull
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very helpful.
Visited on 29th Aug, looking for a whole new set-up. Liked that there are a number of tents inside/outside, so you are able to see some pitches. We were helped by Katie, who is lovely & knew her stuff when it came to the tents. The store had Sales on too, so managed to get some bargains. Not sure of the lads name who served us at the till, but also very polite. Thank you for the help/advice.
August 29, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Carrie helped me with my fishing items…
Carrie helped me with my fishing items very good 10/10 would recommend will be visiting again
August 29, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I was served today by Matthew
I was served today by Matthew. He was friendly, polite and efficient. All your items are made exceptionally well, a good variety and brilliantly priced. Well worth a visit. I will be back.
August 28, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Kylie Was absolutely amazing
Kylie Was absolutely amazing , absolute credit to the team ! Made me feel welcome and came out with everything I needed thank you !!
August 27, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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