I have been to Ilkley store at least 10 times over recent years. Previous visits I have had positive experiences with staff but today the young lad working upstairs really stood out for his natural, p... See more
Company replied
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A clean well organised store with great products and prices to suit all pockets. I really wanted to write this review as Freddie at the Ilkley store helped my adult son and me when we were looking... See more
Company replied
Love Go Outdoors been buying from there for every camping trip since kids were smaller. New air tent is great and me and husband are still married after putting it up! Problems with order sorted by g... See more
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Really nice shopping experience, great range of products for a smaller store great prices and very friendly and helpful staff. We popped in whilst on a short break to pick up some camping essentials,... See more
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Company details
About GO Outdoors - Ilkley (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
6 Station Road, LS29 8HA, Ilkley, West Yorkshire, United Kingdom
- 01943 660213
4.8
Excellent
312 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service from Garry. Armed with my membership number, I popped in to establish how long ago I had bought a pair of boots that appeared to have worn down prematurely. Garry inspected the boots and offered to exchange them for a brand new pair, which surpassed my expectations. It’s a good reminder of the value of face to face service. Thank you very much.
August 3, 2025
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
The young lady in the Ilkley store went…
The young lady in the Ilkley store went out of her way to find what I was looking for and searched till she found it. Very helpful for me as I have mobility issues.
July 20, 2025
Reply from GO Outdoors - Ilkley (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Helpful advice from all staff
Helpful advice from all staff, they went out of their way to find what we needed- very happy with the service. We are members of go outdoors and this makes it extremely good value.
July 22, 2025
Reply from GO Outdoors - Ilkley (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great products and service.
Really good range of products and friendly helpful service. Thanks Go Outdoors!
July 11, 2025
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service by staff member "Tia"
Purchased a Peter Storm packaway lightweight waterproof jacket with effectively a 50% G-O-card discount. I cannot praise highly enough the helpful, professional and pleasant service given by "Tia", who offered advice on sizing and alternative options whilst dealing with several customers, as she seemed to be the only (downstairs) member of staff on duty. This sort of intelligent, caring and flexible customer service is something I've not seen in a retail store for a long time, so thank you!
[Added on 18/07/2025] The Peter Storm lightweight waterproof jacket has performed excellently, keeping me dry in some torrential downpours whilst out dog-walking. It's 100% more effective than a previous similar item (not from G-O), whose inner seams disintegrated within an hour of their first exposure to heavy rain. Great value for money, thanks.
June 28, 2025
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Easy to order and happy with the goods
Very pleased with the goods I bought. Easy to order online and good price too! Used click and collect locally.
June 24, 2025
Reply from GO Outdoors - Ilkley (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
New Merrell purchase
Purchased a new pair of Merrell walking shoes today and was helped and served by very helpful young man called Billy.
Will no doubt call in again.
June 19, 2025
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Carabiners
Helpful staff shame about the carabiners you sell which are a complete waste of money. The one I bought lasted less than 5 minutes no stronger than a paper clip!
June 11, 2025
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent prices,helpful staff and importantly good trusted products .
Excellent prices,helpful staff and importantly importantly importan
June 3, 2025
Reply from GO Outdoors - Ilkley (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Good Choice & Service
Good variety of options at a variety of discounted price points. Proactive but not over intrusive staff assistance.
June 1, 2025
Reply from GO Outdoors - Ilkley (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ilkley (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Knowledgeable and friendly staff :)
Knowledgeable and friendly staff. Answered all my questions, and I left with exactly what I needed at a great price.
Special praise goes out to Garry & Tia
June 2, 2025
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Good service
Good service. I was told about the loyalty card to purchase to get big savings. I appreciated that. Very polite and helpful staff.
May 29, 2025
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thanks for giving us 4 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ilkley (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I went into the Ilkley shop looking for…
I went into the Ilkley shop looking for a raincoat. I found one which I liked. I was served by Kerry billy and Garry they were very friendly and helpful as I had to renew my discount card Ilkley is a very nice shop to visit
May 28, 2025
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Rab gore tex jacket
Bought a beautiful gore tex jacket, staff helpful and well informed. On sale too so great value.
May 26, 2025
Reply from GO Outdoors - Ilkley (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great Express Store
Fantastic Customer Service, good selection of clothing and accessories, including sale items, for a relatively small store.
Nothing was too much trouble for the staff (Harry, John and Garry) and my husband and I purchased an item today, both were an exceptional price for the quality of the items.
May 13, 2025
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
My purchase experience
The girl who helped us was pleasant, efficient and gave good advice.
This was at the Ilkley store.
April 19, 2025
Reply from GO Outdoors - Ilkley (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Prompt service when looking for new…
Prompt service when looking for new walking shoes then despite not having member card they quickly found my account renewed membership and dealt promptly with my purchase
April 16, 2025
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
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