GO Outdoors - Ilkley (Express) Reviews 

Well stocked store with very helpful assistant

Purchased a Peter Storm packaway lightweight waterproof jacket with effectively a 50% G-O-card discount. I cannot praise highly enough the helpful, professional and pleasant service given by "Tia", who offered advice on sizing and alternative options whilst dealing with several customers, as she seemed to be the only (downstairs) member of staff on duty. This sort of intelligent, caring and flexible customer service is something I've not seen in a retail store for a long time, so thank you!

[Added on 18/07/2025] The Peter Storm lightweight waterproof jacket has performed excellently, keeping me dry in some torrential downpours whilst out dog-walking. It's 100% more effective than a previous similar item (not from G-O), whose inner seams disintegrated within an hour of their first exposure to heavy rain. Great value for money, thanks.

Very pleased with the goods I bought. Easy to order online and good price too! Used click and collect locally.

Purchased a new pair of Merrell walking shoes today and was helped and served by very helpful young man called Billy.
Will no doubt call in again.

Helpful staff shame about the carabiners you sell which are a complete waste of money. The one I bought lasted less than 5 minutes no stronger than a paper clip!

Excellent prices,helpful staff and importantly importantly importan

Good variety of options at a variety of discounted price points. Proactive but not over intrusive staff assistance.

EXCELLENT customer service. Great advice and patience.

Knowledgeable and friendly staff. Answered all my questions, and I left with exactly what I needed at a great price.
Special praise goes out to Garry & Tia

Good service. I was told about the loyalty card to purchase to get big savings. I appreciated that. Very polite and helpful staff.

Polite efficient

I went into the Ilkley shop looking for a raincoat. I found one which I liked. I was served by Kerry billy and Garry they were very friendly and helpful as I had to renew my discount card Ilkley is a very nice shop to visit

Bought a beautiful gore tex jacket, staff helpful and well informed. On sale too so great value.

Fantastic Customer Service, good selection of clothing and accessories, including sale items, for a relatively small store.
Nothing was too much trouble for the staff (Harry, John and Garry) and my husband and I purchased an item today, both were an exceptional price for the quality of the items.

The girl who helped us was pleasant, efficient and gave good advice.
This was at the Ilkley store.

Prompt service when looking for new walking shoes then despite not having member card they quickly found my account renewed membership and dealt promptly with my purchase

Friendly helpful staff

good service by garry, despite the dual pricing system that GO have

We went to the store this afternoon at 5pm and my kids wanted a fleece. I went upstairs and chose a boot that I wanted to try on and went down to ask a member of staff for assistance. The young male and female staff were near the till and chatting. I asked for assistance and the male staff rolled his eyes as though it was too much trouble for him. He said that he doesn’t deal with shoes after 5pm….they close at 5:30. I told him that his service was disgusting. A young kid with disgusting customer service shouldn’t be left with the responsibility of a store. The owner or manager of this store needs to sort this, “I can’t be bothered attitude” He had 20 minutes to provide a shoe that cost £91 but he couldn’t be bothered to assist me!

It was busy upstairs with a couple of customers trying on walking shoes however I was dealt with quickly.

I knew the Merrell Moab shoes I wanted and the member of staff found me the right size so all was dealt with swiftly.

At the till my membership was renewed and I got a 10% discount by using my Camping and Motorhome membership.

Great, easy shopping experience.