GO Outdoors - Ilkley (Express) Reviews 

Helpful staff in the Ilkley store made my boot selection very easy

Helpful staff. Great jacket. However, the pricing wasn't very clear. I thought I was paying the price as displayed but when I got to the till I was told the actual price was DOUBLE unless I was a signed up member. I had to pay £5 for membership otherwise I would not have bought the jacket.

The staff were very helpful, knowledgeable and quick with their service but not pushy.I had limited time before an appointment and managed to purchase one item in store ,ordered a different colour to be posted to me from the warehouse and Joined the membership scheme which was super easy.A great shopping experience.

Excellent service from Tia, Ronnie, Harry and Garry today. Had to return boots due to manufacturing defect. Return dealt with efficiently and replaced with new boots that were in stock. Good range of stock in store as we usually struggle at the top of the size range with 12's. Will be back.

Excellent advice from John and good service from Garry

Excellent customer service from Harry. I rang about an item I was trying to buy online but there was no Click and Collect available. He checked for me to see if they had it in stock at the shop and then reserved it. All done quickly and politely. Found all staff there today friendly and helpful when I went to collect item.

I visited the store today to buy some winter walking boots. I was assisted by Ronnie. He was both helpful and knowledgeable about the products. I do not know much about walking boots and he helped me to buy a very suitable pair. Many thanks!

Thanks Harry and Garry for sorting me out with a great value Osprey backpack

Harry, Kerry and Garry did an excellent job today when I bought things from the store. My membership was renewed quickly and efficiently and they reminded me of the buy one get one half price offer on the socks. The store was well stocked but very neat and tidy. It was a pleasure to shop there. I'd already spec'ed the items I bought online but decided against it due to delivery cost. So it was great to be somewhere with a shop ( there isn't one near me) and get that human interaction I miss online shopping.

The store needed a good clean. The floor was very dusty, the changing room was even worse. Add to that the fact that a camera is in position looking into the changing room, it all added to an experience that wasn't the best retail experience.
3 staff were stood round talking to each other but not to potential customers, which is a missed opportunity in my opinion.
On the plus side, the shop is well stocked and the price I paid was very good.

Efficient, pleasant serviceSatis

When I visited the “small” store in Ilkley I was sceptical that there would be the items I was interested in . But I was proved wrong and the staff were excellent, knowledgeable and patient while I tried on several jackets, ultimately buying the superb Mountain Equipment jacket in blue. Please ensure they are commended as it was a most pleasurable experience complimented by their knowledge and attention to detail.

Tia Gary and Harry very helpful and patient and understanding

Good range of brands and plenty of stock on the pegs to try on. Maybe quit the exaggerated savings on the price tags... A quick Google reveals the same 'member pricing' across many other retailers.

BOUGHT SOME GREAT PRODUCTS AT GREAT PRICES FROM REALLY ENTHUSIASTIC SWITCHED ON SALES TEAM AT ILKLEY

I purchased some trousers and walking shoes but had to change the shoes for a different size the following day. The staff Harry,Tia,Billy and Ronnie were very helpful and friendly with both my return and helping me selecting my walking trousers.

I love this store in Ilkley. Lovely staff and today had a really helpful Garry and Angela. Highly recommend it, just wish it could be bigger and stock more!

The two members of staff I spoke to were both helpful and friendly.