I have been to Ilkley store at least 10 times over recent years. Previous visits I have had positive experiences with staff but today the young lad working upstairs really stood out for his natural, p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A clean well organised store with great products and prices to suit all pockets. I really wanted to write this review as Freddie at the Ilkley store helped my adult son and me when we were looking... See more
Company replied
Love Go Outdoors been buying from there for every camping trip since kids were smaller. New air tent is great and me and husband are still married after putting it up! Problems with order sorted by g... See more
Company replied
Really nice shopping experience, great range of products for a smaller store great prices and very friendly and helpful staff. We popped in whilst on a short break to pick up some camping essentials,... See more
Company replied
Company details
About GO Outdoors - Ilkley (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
6 Station Road, LS29 8HA, Ilkley, West Yorkshire, United Kingdom
- 01943 660213
4.8
Excellent
312 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased some trousers and walking shoes.
I purchased some trousers and walking shoes but had to change the shoes for a different size the following day. The staff Harry,Tia,Billy and Ronnie were very helpful and friendly with both my return and helping me selecting my walking trousers.
January 14, 2025
Unprompted review
I love this store in Ilkley
I love this store in Ilkley. Lovely staff and today had a really helpful Garry and Angela. Highly recommend it, just wish it could be bigger and stock more!
January 13, 2025
Unprompted review
Competitive price and helpful staff.
January 6, 2025
Helpful and friendly
The two members of staff I spoke to were both helpful and friendly.
January 2, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpfull team.
Helpfull team.
Able to answer range of technical questions
December 21, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great choice of stock
Great choice of stock. Good service. Easy to reactivate my discount card. Thank you Ilkley team.
December 13, 2024
Reply from GO Outdoors - Ilkley (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Dropped in to find a warm jacket
Dropped in to find a warm jacket. Loads of great options at very competitive prices.Didn’t have any problems particularly but Garry, Tia, Jasmine and Ronnie were friendly and helpful. The jacket turned out to be great so we came back and bought a second one.
December 7, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very helpful team
Very helpful team , clean tidy shopping experience. Greetings with a smile makes such a difference.
November 28, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Jasmine
Jasmine, Ilkley Express. So helpful, polite and happy. Jasmine appeared to be a very genuine and positive person. She made the experience brilliant. Thank you Jasmine. 😊
December 11, 2024
Reply from GO Outdoors - Ilkley (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Success in finding what I wanted at a…
Success in finding what I wanted at a reduced price.
December 5, 2024
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Very helpful assistant
The item I wanted wasn’t available in the shop so the very helpful assistant did an on-line order for me.
November 30, 2024
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
GO Outdoors Ilkley
Good service, took the time to explain options without the sales pitch. Would recommend
December 3, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ilkley (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ilkley (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Thanks to Ronnie for sorting me out…
Thanks to Ronnie for sorting me out with some new walking boots. Not been working there long but gave useful advice.
November 24, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Produst knowledge and attentions if…
Produst knowledge and attentions if young man on 1st floor (footwear)
November 23, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Good prices
Excellent, small rucksack at a great price and very helpful, friendly day staff
November 13, 2024
Reply from GO Outdoors - Ilkley (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ilkley (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Staff helpful
Staff helpful
Even ask if you have a members card
Good election of items.
November 16, 2024
Reply from GO Outdoors - Ilkley (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.