Malala served us soon after we walked in. In search of the correct walking boots she gave us good information on the different functions of the boots. Then trying on varying sizes until we got the cor... See more
Company replied
Location
Switch locationAcademy Street 3-9, IV1 1JN Inverness, Scotland, GB
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See what reviewers are saying
Alison was very helpful with her advice about boots and places for repairs. Sadly they didn't have boots I could use, but I did end up with some great DRY™ Rannoch Moor Gaiters I'm quite satisfied wit... See more
Company replied
Went in store looking for specific items I found online but couldn't find them all. Spoke to Harry who was extremely informative and helpful. He located all the items I was looking for and was able to... See more
Company replied
Was looking for not too expensive waterproof hiking shoes as I forgot mine home and was aiming to Raasay an Makala who nicely welcomed me in the shop helped me on the choice and the good size with re... See more
Company replied
Company details
About GO Outdoors - Inverness (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Academy Street 3-9, IV1 1JN, Inverness, Scotland, United Kingdom
4.9
Excellent
644 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Payton made my shopping experience very…
Payton made my shopping experience very efficient and i got what i needed
October 25, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great selection
Great selection , great prices and great staff
Big shout out to mrs OEX in Inverness store
Great service
Already ordered more
August 30, 2026
Reply from GO Outdoors - Inverness (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
I had a fantastic experience in the…
I had a fantastic experience in the Inverness store with Dawn, she was very friendly and welcoming I only came in for a browse and ended up leaving with 2 jackets, thank you Dawn your a star ⭐
October 21, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great attentive service
October 10, 2026
Reply from GO Outdoors - Inverness (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent service and good range of…
Excellent service and good range of products at competitive prices.
October 20, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The staff
The staff, served by Payton. He was welcoming and polite.
October 18, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Malala served us soon after we walked…
Malala served us soon after we walked in. In search of the correct walking boots she gave us good information on the different functions of the boots. Then trying on varying sizes until we got the correct fit. Good service , friendly and efficient! Definitely use this store.
October 15, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Makala, Inverness.
Makala was very helpful and also very trusting as it appears my recent renewal of my Go Outdoors card seems to have hit a glitch and needs further action by me. Many thanks.
October 15, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
makala was very kind i recommeng…
makala was very kind i recommeng visiting this shop!
October 15, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
I was served by Alison today who was…
I was served by Alison today who was relaxed, calm and very helpful . As I felt that I could take my time I have come home happy with my purchases. Over all a positive experience with excellent service and the location of the branch very accessible which will encourage me to return to that particular branch of Go Outdoors.
October 14, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Staff member Robert very helpful and…
Staff member Robert very helpful and friendly
October 12, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Alison was really pleasant and chatty…
Alison was really pleasant and chatty which made the buying experience a pleasure
October 12, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great reductions for members
Good choice of items, great reductions if you are a member and friendly helpful staff
October 9, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Robert was extremely helpful
Robert was extremely helpful. Nothing was too much trouble and made us both feel very welcome
October 11, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Extremely helpful staff
Went in store looking for specific items I found online but couldn't find them all. Spoke to Harry who was extremely informative and helpful. He located all the items I was looking for and was able to answer all questions I had regarding them. Once we had everything, he then took me to the check out. He also folded everything into small compact parcels for me to put into my backpack, which included a ski jacket. I was as impressed with his folding skills as I was with how helpful and friendly he was. Harry went above and beyond for me today and I am extremely grateful to him for making a stressful day a great deal easier.
October 10, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Thank you
We came from the States not fully prepared for the rain, wind, and cold of northern Scotland. Chris and Robert helped us get properly outfitted on 2 separate visits.
October 10, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Successful trip
Very friendly and helpful staff (Robert and Makala) who went out of their way to ensure I got the item I was after. First class service.
October 9, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent service from Robert and his…
Excellent service from Robert and his colleagues at the GO Outdoors shop in Academy Street in Inverness. Very helpful and knowledgeable on GO items they are selling. Sorted out our GO renewal membership too. Thank you guys. Will be back again
October 7, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amazingly helpful and friendly
Went to buy a pair of wellies and asked the employee, Makala, for my size and she got right on it in no time. Was nice and friendly too.
October 8, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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