Served today by Makala who was very helpful, friendly & efficient, she took time to advise me as I was having problems placing an online order. She also located some of the items in store, which reduc... See more
Company replied
Location
Switch locationAcademy Street 3-9, IV1 1JN Inverness, Scotland, GB
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Tremendous shop assistant Very knowledgeable and patient as I suffer with bad hearing, I really appreciated the girls kind and attentive nature. As I was undecided the the lovely girl asked if I wis... See more
Company replied
Found some great Scarps on sale. Everyone working there was incredibly helpful, especially Allison. I will definitely go back in the future when I need outdoor gear.
Company replied
I needed a new pair of hiking shoes and Alison was great at directing me to the various options. She was really patient while I tried a few different ones until I found just the right fit. She was gre... See more
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Company details
About GO Outdoors - Inverness (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Academy Street 3-9, IV1 1JN, Inverness, Scotland, United Kingdom
4.9
Excellent
584 reviews
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This company invites their customers to review, whether positive or negative
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Excellent quality equipment, very good service
Found excellent quality equipment and supplies, as well as good discounts on some of the items I needed. Staff was supportive, too — will definitely return again.
August 2, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Served by lovely Malcala who was…
Served by lovely Malcala who was charming and very helpful :) - thank you!
August 2, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Served by Makala
Served by Makala. Excellent customer service with a beautiful smile. 😊
August 2, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Had a great experience with Makala and…
Had a great experience with Makala and Forbes. Thank you for your very helpful assistance to our family!
August 2, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Really fast service
Really fast service. I needed Camping Gas and headnets against midges and got both in five minutes.
August 2, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Went in looking for a new pair of…
Went in looking for a new pair of trainers after trying on a few pairs with the help from a lovely helpful girl called Isla I found a pair that fits nicely .
July 28, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Friendly staff
August 1, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Lovely staff
Lovely staff. Particularly Makala who was friendly and helpful
July 31, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Very helpful and quick service by…
Very helpful and quick service by Makela Forbes
July 31, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
We had a great experience here the…
We had a great experience here the staff was really friendly and welcoming, Makala served us at the counter and was excellent!
July 31, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Fantastic store
Fantastic store. Fantastic value. Yet the best thing was the customer service - special shout out to Makala and Sammy, so polite and so helpful - would’ve been lost without them!!
July 31, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
The assistant
The assistant, Isla was very helpful and knowledgeable. I was helped to find and buy two pairs of shoes which fit perfectly.
July 28, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Friendly and helpful …
In The Inverness(Express) store we were aided by Makala today and got excellent friendly service. Good range of outdoor clothing and footwear
July 29, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I recently bought a Peter Storm
I recently bought a Peter Storm waterproof jacket in your Inverness store.Not only was it a very good price, but I was served by your employee,Isla, who is a credit to your company. Treasure her!
July 27, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Isla was an exceptionally lovely…
Isla was an exceptionally lovely assistant in the Inverness (Express) store. Great customer service 👏
July 22, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Always a good shopping experience
Always a good shopping experience. A well stocked shop with knowledgeable and friendly staff - thanks Robert M!
July 8, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Was served by Harry in the Inverness store today. They were very helpful bringing out various shoes and sizes for me to try.
When it came to buying the shoes, they recommended the best deal, which saved me money.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Friendly and Professional
Sammy was excellent: she obviously knew her stock and was quick to assess her customer! We used to use this shop when it was Black's and thought highly of it then so it is very reassuring that as Go Outdoors you have maintained your high level of customer service which, of course, reflects well on the management. It was also very reassuring to see a clean shop unlike some nearby competitors' establishments!
July 23, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Sammy was very helpful and polite
Sammy was very helpful and polite. She is an amazing staff.
Thank you
July 18, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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